Standard Chartered Bank Latest Graduate Vacancies (5 Positions)

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Standard Chartered Bank – We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.

We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

We are recruiting:

1). Job Title: Teller – Surulere – (2000000716)

Location: Lagos

Job: Retail Banking
Primary Location: Africa & Middle East-Nigeria-Lagos
Schedule: Full-time
Employee Status: Permanent

The Role Responsibilities

  • Processing of all daily counter transactions for deposit/withdrawals to savings, current and fixed deposit account (involving cash, cheques, inter-account transfers) and handling associated customer interactions/inquiries/complaints to a specified standard of quality. This may include servicing of priority banking customers at separate counters and may also involve a higher level of specified service standard.
  • Cross-selling of simple product Strategy
  • Awareness and understanding of the Group’s business strategy and model appropriate to the role.
  • Learn and understand all relevant regulations and internal Risk and compliance policies and procedures.
  • Comply with internal policies and external regulations and ensure all internal and external report to be submitted on time.
  • Assist TSM/BOM to ensure all operational, compliance, control procedure and guideline are properly carried out.

Business

  • Awareness and understanding of the wider business, economic and market environment in which the Group operates
  • To remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to identifying the customer, knowing the customer ,reporting suspicious, safeguarding records and not disclosing suspicions to customers.

Processes

Handle the following transactions and provide services according to the laid down procedures and standard of service:

  • Cash transactions
  • Fund transfers
  • Customer inquiries.
  • Cheque collections
  • Account maintenance
  • Balance confirmation
  • Customer complaint handling
  • Cross selling
  • Internal and external reports
  • Adherence to till limit of of N100k and floor limit of 2m
  • Other assigned duties.

People and Talent

  • Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
  • Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
  • Employ, engage and retain high quality people, with succession planning for critical roles.
  • Responsibility to review team structure/capacity plans.
  • Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk Management

  • Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
  • The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures

Governance

  • Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
  • Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
  • Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the [country / business unit / function/team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime
  • Prevention; The Right Environment.]*
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Deadline: 31st January 2020

How to Apply

Interested candidates should:

Click Here to Apply Online



2). Job Teller (Retail Banking) – Ikeja (2000000650)

Job: Retail Banking
Primary Location: Africa & Middle East-Nigeria-Ikeja
Schedule: Full-time
Employee Status: Permanent

The Role Responsibilities & Our Ideal Candidate

Strategy Branch Operations & Support

  • Learn and understand all relevant regulations and internal Risk & Compliance policies and procedures
  • Handle the following transactions and provide services according to the laid down procedures and standard of service:
  • Cash transactions
  • Fund transfer
  • Customer inquiry
  • Cheque collection/Issuing of Bankers cheque
  • Processing of Local and Telegraphic transfers
  • Account maintenance
  • Balance confirmation
  • Customer Complaint handling
  • Internal & external reports
  • Adherence to till limit of N100k and floor limit of N2m

Other assigned duties

  • Assist BOSM to ensure all Operational, Compliance, Control procedure and guideline are properly carried out and adhered to.
  • Comply with internal policies and external regulations and ensure all internal and external report to be submitted on time
  • To comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to the respective Unit
  • Money Laundering Prevention Officer and Line Manager as well as directly to the Country MLPO in urgent or exceptional circumstances.
  • Build up good relationship with all internal and external customers.
  • Make effort to improve personal product knowledge and to acquire multi-products processing skill.
  • Make effort to improve personal productivity and output level. To achieve established standard.
  • Understand and follow carefully the Bank’s operational risk control standard underlying operating process and ensure the risks are minimized.
  • Act as System admin and have access to the server room
  • Ensure timeliness of managing customer’s complaint.

KYC

  • Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to:
  • “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”.
  • Ensure your staff are trained in combating money laundering

Branches Stability

  • Comply with processes/policies which will ensure that on-going operations are in order and which will result in superior delivery of services.
    awareness and understanding of the Group’s business strategy and model appropriate to the role

Business

  • awareness and understanding of the wider business, economic and market environment in which the Group operates

Processes
Operational Risk Monitoring

  • Ensures all Branch transactions comply with internal and external policy and regulations

Clearing

  • Outward clearing processing and control

Risk Management

  • Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them the ability to interpret the Group’s financial information, identify key issues based on this information and put in place apropriate controls and measures

Operational Risk Policy

  • Ensure completion of all Leading Key Risk Indicators/ KRI’s / CST issues relating to the branch.
  • Ensure understanding of the Group’s Risk Management Framework including relevant Operational Risk Framework ownership for branch sales and service related risk. Ensure a full understanding of the risk and control environment in area of responsibility

Governance

  • responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
  • responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business conduct 

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Key Stakeholders Internal
  • BOSM
  • BM
  • CSE
  • BSSE
  • Tellers
  • IT
  • CMO
  • GBS
  • PROPERTY
  • LEGAL
  • COMPLIANCE

ExternalCustomers (Current and Potential)  Other Responsibilities

  • Embed Here for good and Group’s brand and values in Shell RA, PH branch,
  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
  • Multiple functions (double hats)

Deadline: 31st January 2020

How to Apply

Interested candidates should:

Click Here to Apply Online



3). Job Title: Manager, Digital Marketing, Brand & Marketing – (2000000648)

Location: Lagos

Job: Brand, Marketing
Primary Location: Africa & Middle East-Nigeria-Lagos
Schedule: Full-time
Employee Status: Permanent

The Role Responsibilities Strategy

  • Lead with support from Cluster/Country Head the development and implementation of a digital marketing strategy inclusive of execution plan consistent with the business strategy.
  • Create and execute strategy to drive awareness, conversion and usage of the capabilities of the digital bank
  • Lead the planning and implementation of campaigns involving the bank’s brand ambassador
  • Develop and implement a comprehensive social media strategy to harness the banks group partnerships & alliance (example Liverpool)
  • Drive digital marketing initiatives that will drive online acquisition, digital channel utilisation as well as brand awareness.
  • Develop and manage end to end Digital Marketing campaigns working closely with the Retail Products Marketing Manager and Digital Banking teams and agencies.
  • Work closely with the Group Brand and Marketing team to guide the strategic direction and leadership of internal and external corporate brand plans to ensure that the role of the corporate brand and values are fully understood.
  • Lead the digital marketing aspect of all product and brand campaigns for the Bank
  • Understand the levers and drive the performance of Owned Media properties and optimize to drive business KPIs
  • Understand and supervise SEO implementation and improvements to the site content, usability and design
  • Drive implementation and tracking of Social Media campaigns and drive fan base & engagement across all our platforms such as FB, Instagram, LinkedIn and Twitter
  • Provide support for thought leadership, strategy and transformational insights to the strategic digital marketing function.
  • Develop, manage and drive the digital marketing agenda in the country.
  • Effectively manage digital marketing budgets to yield the most optimum ROI.
  • Work with External comms team and Digital Banking team to manage and co-ordinate all content on the Bank’s website and connected intranet sites
  • Manage and co-ordinate all social media platforms i.e. Facebook, Instagram and Twitter where active
  • Manage and coordinate all CABM social media communications for country and provide support to cluster.
  • Responsible for online communications, social media channels management, campaigns and content strategy
  • Maintain understanding of the latest digital opportunities and trends in consumer interaction with digital technology and inspire the Bank with those possibilities.
  • Develop a comprehensive content strategy to advance the Bank’s thought leadership agenda.
  • Maintain close interaction with Country CEO and CMT/ ExCo and Segment/ Product Heads, Group Digital Marketing teams and others to identify opportunities to leverage business wins in the media, to anticipate and prepare for reputational issues/ crises, to build government relations, and to maximise corporate responsibility and community activities.
  • Maintain a tight control on social media channels of all issues that have the potential to cause reputational damage to the Bank in-country. Manage crises and proactively deal with threats to the Bank’s reputation.

Business

  • Champion the role of digital in all revenue, product and communication activities; and provide digital knowledge input into customer and proposition development.
  • Ensure appropriate targets are set for all digital activity and ensure such activity is appropriately tracked.
  • Drive digital marketing initiatives that will drive online acquisition, digital channel utilisation as well as brand awareness.
  • Drive key Group, regional and business products to successful completion and share best practices and learning with Region/ Group.
  • Work with Segment/ Product and Voice & Virtual teams to provide insights on needs and behaviours of key customer deciles.
  • Develop and manage end to end Digital Marketing campaigns, working closely with the relevant business functions and the creative and digital agencies.
  • Ensure alignment of digital campaigns and strategies with overarching ATL and CA activities.
  • Drive and manage Paid, Owned and Earned media across Online/ Mobile.
  • Understand and drive the deployment of Performance (CPA/ CPL) model in Paid Media for online acquisition.
  • Understand the levers and drive the performance of owned media properties and optimise to drive business KPIs.
  • Champion the increased investment in digital marketing budgets, monitoring and optimising spend of the same for maximum ROI.
  • Support development of segment offers/ leads and implement integrated campaigns, ensuring on-time on-budget delivery across multiple channels and media.
  • Drive cost efficiency and effectiveness of digital marketing tools/ channels.
  • Develop innovative communication strategies in line with customer insights.
  • Work to create digital synergies by connecting function owners of the different aspects of the digital marketing experience to create efficiencies and increase capacity.
  • Champion ‘Test and Learn’ initiatives with the agency to optimise future spend.
  • Proactive management and nurturing of agency relationships to optimise creative and media output.
  • Be a digital marketing champion – ensure all campaigns live up to our Digital Marketing guidelines while, at the same time, delivering committed business outcomes.
  • Manage Agency payments with the finance team.
  • Provide regular digital reporting with meaningful customer insight to drive strategy.
  • Collaborate with colleagues across CA to ensure continuous best practice sharing and improvement in the function.

ProcessesCore

  • Drive digital marketing campaigns to efficiently and effectively deliver ROI.
  • Proactively manage digital media agency.
  • Ensure strict compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff.
  • Provide support to the team in ensuring that we achieve and maintain satisfactory audit rating.
  • Ensure good business judgement through following the group Gift and Entertainment Policy and Procedures.
  • Manage the KCSA and Operational Risk standards for Public Affairs in the country/cluster.

Optional

  • Identify areas for process improvement and recommend ways to increase functional effectiveness and improve operational efficiencies

People and TalentCore

  • Lead through example and build the appropriate culture and values.
  • Be an effective agent of change and a role model within the bank
  • Develop a people culture which encourages and champions change among employees in the daily workplace
  • Able to share and advise on best practices and emerging developments across the country/ cluster
  • Build in best practice to allow for solutions that are on message

Optional

  • Lead through example and build the appropriate culture and values.  Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
  • Work in collaboration with risk and control partners
  • Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles and have effective supervision in place to mitigate any risks.
  • Employ, engage, and retain high quality people, with succession planning for critical roles
  • Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk ManagementCore

  • Demonstrate shift towards anticipation of risk
  • Awareness and understanding of the key risks facing country/region/group and to the function
  • Active involvement in Risk Management, both reputational and operational to ensure they are proactively identified and mitigated and all issues are reported/escalated in a timely  manner in line with Group and local policies and procedures
  • Work with the Cluster Head of Corporate Affairs and Brand & Marketing to manage key projects and strategy changes that need to be communicated across the Bank.
  • Work with Corporate Affairs and Brand & Marketing to mitigate any reputational risks possible from campaigns and community initiatives.
  • Act as a gatekeeper for all media spokespersons/ negative media content as part of ORF

GovernanceCore

  • Work closely with Compliance to ensure all client communications are in line with regulatory framework
  • Ensure compliance with the Bank’s Media and communications policy.
  • Ensure adherence to the Risk Management Framework, Group Code of Conduct and various Policies, Procedures and Guidelines of the Bank by the Corporate Affairs, Brand & Marketing team.
  • Supporting Cluster/Country Head for delivering effective governance, capability to challenge fellow executives effectively, and willingness to work with any local regulators in an open and co-operative manner.
  • Manage digital marketing budget within limits, with a culture for cost management.
  • Accountable for digital marketing governance to ensure consistency in implementation within the Bank’s guidelines
  • Maintain a tight control on social media channels of all issues that have the potential to cause reputational damage to the Bank in-country.
  • Manage crises and proactively deal with threats to the Bank’s reputation with support from External Comms team and Country Risk team
  • Responsible for assessing the effectiveness of the group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in this area
  • Awareness and understanding of the regulatory framework, in which the group operates, and the regulatory requirements and expectations relevant to the role

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Achieve the outcomes set out in the Bank’s Conduct Principles: The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Internalize the Group’s values and code of conduct in and adhere with the highest standards of ethics, and compliance with relevant policies, processes and regulations.

Key Stakeholders

Internal

  • Group/Regional Corporate Affairs, Brand & Marketing (CABM) Team
  • Group/Regional/Country External Comms
  • Business Heads; Heads of Compliance, Legal
  • Country/ cluster CEO
  • Digital Banking Team
  • Product and Segment Management Team
  • Segment Management Team
  • Customer Service/Service Quality Teams

External

  • Digital Media Agency
  • Digital Creative Agency
  • Analytics agency
  • Digital services agency
  • Publishers including Facebook, Instagram etc
  • Tools and product providers
  • Web Content Management agency
  • Media agencies
  • Online partners
  • Vendors and suppliers
  • Network with regional peers in the industry and other sectors
  • Digital media and creative agencies, bloggers and online content creators.

Other Responsibilities

  • Embed Here for Good and the Group’s brand and values in the (insert country) CA and B&M team
  • Perform other responsibilities assigned under group, country, business or functional policies and procedures
  • Drive social media monitoring and related reporting on external communications/ thought leadership to the ExCo/ CMT and CEO
  • Develop profile with relevant digital platform organisations and influencers
  • Network with peers in the industry and other sectors

Our Ideal Candidate

  • At least 8 years experience managing and implementing digital strategy and integration in a communications related discipline
  • A demonstrated understanding of the role of digital in building a holistic brand experience. Prior work at a digital agency preferred.
  • Strong understanding of mobile acquisition and mobile app campaigns
  • Deep experience in managing SEM, SEM/ PPC, Display, UAC, SDK and Affiliate marketing is a must.
  • Extensive experience in B2B/ E2E and B2C marketing campaign management from research to implementation phase and ROI measurement.
  • Strong understanding of habits of digital consumer and competitive landscape.
  • Communications experience including an interest and knowledge of new social media tools and techniques;
  • Experience in using Digital Analytics and Media tracking tools (Omniture and Google Analytics) with strong understanding of technical aspects of Digital media performance and measurement.
  • In depth understanding of Digital Marketing concept, best practice and key levers.
  • Good at Excel, Powerpoint and other MS office programmes.
  • Ability to work with senior management to develop and roll out approved strategy.
  • Influencing across of a culturally diverse team across functions and geographies without direct reporting line.
  • Responsibility and perseverance.
  • High standards of professional integrity.
  • Experience working within the financial services industry would be highly desirable.
  • Degree educated or equivalent.
  • Prior experience engaging with media.

Talent, Skill and KnowledgeCore

  • Strategic acumen
  • Conceptual thinking – able to structure and organize
  • Execution orientation – able to execute and deliver results
  • Service and customer centricity
  • Strong influencing, networking and engagement skills
  • Excellent analytical, project-management, time-management and interpersonal skills
  • Strong attention to detail
  • Experience building digital brands, ensuring strong linkage to the external brand position
  • Experience building collaborative relationships with other marketing and communication professionals along with the ability to participate in  cross-functional projects
  • Open and honest team player
  • Creative thinker
  • Persuasive negotiator with excellent verbal and written communication skills; Ability to mobilize teams
  • Excellent organisational skills, ability to prioritise and manage multitude of issues simultaneously
  • Good at Excel, PowerPoint and other MS office programs.

 Optional

  • Leadership and change agent
  • People management
  • Experience in developing teams in diverse international organisations
  • In depth understanding of key business drivers, cultural, ethnic and religious conditions across geographies in order to translate global strategy in to effective local operations.

Deadline: 28th January 2020

How to Apply

Intetested candidates should:

Click Here to Apply Online



4). Teller – (2000000544)

Location: Abuja

Job: Retail Banking
Primary Location: Africa & Middle East-Nigeria-Abuja
Schedule: Full-time
Employee Status: Permanent

The Role Responsibilities

  • Processing and making cash payments
  • Receiving cash and cheque deposits
  • Processing telegraphic transfers
  • Processing draft requests
  • Processing of travel allowance
  • Printing telex confirmation messages for customers
  • Processing same currency & multi-currency fund transfers
  • Captures fees and charges
  • Dual / Back-Up custodian for ATM
  • Back-Up Dual custodiating for branch’s Vault
  • Dual / Back-Up custodian for Captured cards
  • Processing of customer’s instructions via e-ops
  • Demonstrate trustworthiness by understanding and playing your part in protecting the Bank information by:
  • Exercising good password practices (e.g. not sharing and not writing down passwords)
  • Ensuring clear desk policy
  • Being careful of what is sent by email and who it is sent to Using the internet in a safe & secure manner (e.g. not disclosing personal details on unauthorized sites)
  • Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
  • Employ, engage and retain high quality people, with succession planning for critical roles.
  • Responsibility to review team structure/capacity plans.
  • Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk Management

  • “ENSURE YOU REMAIN ALERT TO THE RISK OF MONEY LAUNDERING AND ASSIST IN THE BANK’S EFFORTS IN COMBATING IT BY ADHERING TO KEY PRINCIPLES IN RELATION TO:’IDENTIFYING YOUR CUSTOMER, KNOWING YOUR CUSTOMER, REPORTING SUSPICIONS, SAFEGUARDING RECORDS AND NOT DISCLOSING SUSPICIONS TO CUSTOMERS”

Regulatory & Business conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the [country / business unit / function/XXX team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment.]*
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

  • INTERNAL CUSTOMERS
  • ACCOUNT RELATIONSHIP MANAGERS
  • TELLERS
  • BRANCH MANAGER
  • EXTERNAL CUSTOMERS

Other Responsibilities

  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
  • Ability to resume work at various locations within the region at short notice.

Deadline: 25th January 2020

How to Apply

Interested candidates should:

Click Here to Apply Online



5). Teller (Retail Banking) – (2000000650)

Job: Retail Banking
Primary Location: Africa & Middle East-Nigeria-Ikeja
Schedule: Full-time
Employee Status: Permanent

The Role Responsibilities & Our Ideal Candidate Strategy

Branch Operations & Support

  • Learn and understand all relevant regulations and internal Risk & Compliance policies and procedures
  • Handle the following transactions and provide services according to the laid down procedures and standard of service:
    • Cash transactions
    • Fund transfer
    • Customer inquiry
    • Cheque collection/Issuing of Bankers cheque
    • Processing of Local and Telegraphic transfers
    • Account maintenance
    • Balance confirmation
    • Customer Complaint handling
    • Internal & external reports
    • Adherence to till limit of N100k and floor limit of N2m
    • Other assigned duties
  • Assist BOSM to ensure all Operational, Compliance, Control procedure and guideline are properly carried out and adhered to.
  • Comply with internal policies and external regulations and ensure all internal and external report to be submitted on time
  • To comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer and Line Manager as well as directly to the Country MLPO in urgent or exceptional circumstances.
  • Build up good relationship with all internal and external customers.
  • Make effort to improve personal product knowledge and to acquire multi-products processing skill.
  • Make effort to improve personal productivity and output level. To achieve established standard.
  • Understand and follow carefully the Bank’s operational risk control standard underlying operating process and ensure the risks are minimized.
  • Act as System admin and have access to the server room
  • Ensure timeliness of managing customer’s complaint.

KYC

  • Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to:
  • “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”.
  • Ensure your staff are trained in combating money laundering

Branches Stability

  • Comply with processes/policies which will ensure that on-going operations are in order and which will result in superior delivery of services.
  • awareness and understanding of the Group’s business strategy and model appropriate to the role

Business

  • awareness and understanding of the wider business, economic and market environment in which the Group operates

Processes Operational Risk Monitoring

  • Ensures all Branch transactions comply with internal and external policy and regulations

Clearing

  • Outward clearing processing and control

 Risk Management

  • Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
  • the ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures

Operational Risk Policy

  • Ensure completion of all Leading Key Risk Indicators/ KRI’s / CST issues relating to the branch.
  • Ensure understanding of the Group’s Risk Management Framework including relevant Operational Risk Framework ownership for branch sales and service related risk. Ensure a full understanding of the risk and control environment in area of responsibility

Governance

  • responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas \
  • awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
  • responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders Internal

  • BOSM
  • BM
  • CSE
  • BSSE
  • Tellers
  • IT
  • CMO
  • GBS
  • PROPERTY
  • LEGAL
  • COMPLIANCE

External

  • Customers (Current and Potential)

Other Responsibilities

  • Embed Here for good and Group’s brand and values in Shell RA, PH branch,
  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
  • Multiple functions (double hats)

Deadline: 30th January 2020

How to Apply

Interested candidates should:

Click Here to Apply Online

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