3PL Account Manager at Jumia


Jumia is a leading e-commerce platform in Africa. Our marketplace is supported by our proprietary logistics business, Jumia Logistics, and our digital payment and fintech platform, JumiaPay. Jumia Logistics enables the seamless delivery of millions of packages while JumiaPay facilitates online payments and the distribution of a broad range of digital and financial services.

Job Title: 3PL Account Manager

Location: Lagos

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Job Objective

  • As 3PL Account Manager, you will be responsible for the end-to-end logistics including planning and scheduling. You will also be responsible to manage 3PLs and partnerships for the overall efficient running of our OnDemand Services.


  • Coordinate the relationship between Jumia and 3PL Partners.
  • Enforce administrative standards and policies for 3PLs and ensure compliance.
  • Follow up with partners on the Service level agreements, compliance and key KPIs.
  • Maintain key relationships with 3PL CEOs/ GMs and keep them aligned on Jumia vision.
  • Prepare account status reports, scorecards and share periodically with the partners.
  • Handling and following up on daily issues between partner, customer experience and operation teams.
  • Responsible for ensuring the credit notes, invoices, cash on delivery are submitted on time from 3PL.
  • Do daily/ weekly deep dives and present to management for improvement of KPIs.

Qualification & Experience

  • A bachelor’s degree in Business Administration/ Science or equivalent.
  • Approachable and responsive, able to connect with stakeholders at all levels.
  • Strong problem-solving skills and customer service focus.
  • Supportive team player with a strong drive to create a positive work environment.
  • Excellent knowledge of English is required, strong communication skills are critical.
  • Thorough working knowledge of MS Office, e.g. solid and sound Excel knowledge.

We Offer

  • A unique experience in an entrepreneurial, yet structured environment.
  • The opportunity to become part of a highly professional and dynamic team working around the world.
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

Deadline: Not Stated

How to Apply: All interested candidates should use the link below to apply:


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