Willco Property Management is a client-centric property servicing company that provides a broad range of cost effective management solutions to a variety of clients. By applying the international knowledge and experience within our team, and the depth of our local understanding, we are able to demonstrate a value proposition worth many times the cost of the service that we provide.
We are recruiting:
Job Title: Admin and Customer Service Executive
Location:Â Lagos
REQUIREMENTS
- Must have at least 2 years’ experience as an administrative or customer service officer
- Must be available for immediate employment
- Must reside around Lekki, Ikate or Ajah
- First Degree from a reputable institution
RESPONSIBILITIES
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Ensure customer satisfaction by prompt and complete resolution of complaints.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Compile regular reports on overall customer satisfaction.
SKILLS
- Excellent interpersonal skill.
- Excellent verbal and writing skill.
- Strong administrative and organizational skill
- Must demonstrate ability to work effectively under high stress environment
- Must demonstrate ability to interact with and manage key stakeholders
- Must be computer literate (proficient in the use of Word, Excel).
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of clients.
- Ability to multi-task, prioritize, and manage time effectively.
Educational qualification
- BSc Degree in any related discipline from a reputable institution.
- Only suitable candidates will be contacted.
Deadline: Not Specified
How to Apply: Applicants should send to CVs to careers@willcoonline.com