Admin and Customer Service Executive at Willco Property Management

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Willco Property Management is a client-centric property servicing company that provides a broad range of cost effective management solutions to a variety of clients. By applying the international knowledge and experience within our team, and the depth of our local understanding, we are able to demonstrate a value proposition worth many times the cost of the service that we provide.

We are recruiting:

Job Title: Admin and Customer Service Executive

Location: Lagos

REQUIREMENTS

  • Must have at least 2 years’ experience as an administrative or customer service officer
  • Must be available for immediate employment
  • Must reside around Lekki, Ikate or Ajah
  • First Degree from a reputable institution

RESPONSIBILITIES

  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Ensure customer satisfaction by prompt and complete resolution of complaints.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Compile regular reports on overall customer satisfaction.

SKILLS

  • Excellent interpersonal skill.
  • Excellent verbal and writing skill.
  • Strong administrative and organizational skill
  • Must demonstrate ability to work effectively under high stress environment
  • Must demonstrate ability to interact with and manage key stakeholders
  • Must be computer literate (proficient in the use of Word, Excel).
  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of clients.
  • Ability to multi-task, prioritize, and manage time effectively.

 Educational qualification

  • BSc Degree in any related discipline from a reputable institution.
  • Only suitable candidates will be contacted.

Deadline: Not Specified

How to Apply: Applicants should send to CVs to careers@willcoonline.com

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