Airtel Africa Jobs / Vacancies Recruitment

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Apply for the latest Airtel Recruitment and jobs vacancies as Airtel portal opens for the ongoing jobs career recruitment in Nigeria 2021.

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

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Job Title: Manager – Regional Security Operations

Locations: Enugu, Ibadan-Oyo & Kano

Job Purpose

  • To effectively handle all security operational activities, liaise and manage relations with government security agencies, also interface with Government Regulatory Agencies i.e. LGAS and State Governments, work permit community activities and contractors in order to minimize disruptions and ensure continuity of business operations in the region.
  • To effectively manage the Security Operations and Administration within South-West/North-West/South-East Regions of the country, by developing the framework for supervising the various Security Service Providers, and equally coordinating the activities of the Regional Security Specialists in the Region.  

Key Accountabilities
Motivate and manage security resources at the region to ensure safety and security of Airtel’s assets (Human and Materials).

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  • Prioritizes the allocation of security resources to high-risk, high impact issues.
  • Proactive and holistic enhancement of security across the Region.
  • Overall responsibility for the Security Infrastructures in the Region.
  • Coordinate Security operational activities at the region to ensure constant presence of guards at Airtel’s locations
  • Oversee and supervise site-specific security procedures within the region
  • Performance evaluation for the various security service providers within the region
  • Regular interface between central security and the region
  • Conduct investigations on all incidents in a professional manner taking into account all legal considerations required.

Ensure effective liaison and relationship with community leader, regional indigenes and residents in the Region:

  • Serves as primary security contact in the Region and ensure adequate planning and provision of resources for appropriate security initiatives
  • Anticipate and meet the challenges/needs of Airtel Networks stakeholders, including employees, contractors, communities, partners and service companies; manage security service delivery with internal business Groups
  • Works with Business Groups to prepare security strategy and ensure most cost effective service delivery.
  • Communicate security issues and initiatives to business Groups and key stakeholders in a timely manner.
  • Proactively work with Government Agencies, including Police, DSS, LASTMA, FRSC, TASKFORCE and Military to define and clarify roles, responsibilities and ensure that these Agencies’ actions are consistent with Airtel Networks standards
  • Provision of timely intelligence on critical areas relating to business operations, safety and security of all assets.
  • Ensure smooth communication and cordial relationship between company and host landlords, leaders and council of elders
  • Address community relation issues arising from time to time with communities hosting operational and proposed sites
  • Periodically survey host communities for the purpose of intelligence gathering and identifying relevant interest groups and principal personalities within such groups.
  • Sensitize host communities of company’s social development programmes and its potential benefits to the communities

Effective and proactive Claims and Liabilities Management:

  • Crisis management and planning
  • Builds relationship with business Groups, identify and anticipate their needs.
  • Generate periodic reports and maintain database of past, current and potential community issues, threats, demands and activities.
  • Identifying and advising on potential claim and liabilities and taking pre-emptive action to avoid such claims or liabilities

Skills & Knowledge

  • Bachelor’s degree in any field (Legal background, Sociology or Psychology will be an added advantage)
  • Possession of a post Graduate Degree will be an added advantage
  • Recognized senior Professional Certifications in Security Management and or Investigations.(CPP, PCI, PSP)
  • Initiative, business management and decisiveness skills
  • 8 – 10 years post qualification experience in the various areas of Security Profession with a specialization in Operations, Intelligence and Investigations, among others
  • Current or Previous experience /membership of the Nigerian Police Force, any arm of the Military or State Security Service is Mandatory.
  • Membership of both Local and International Security Association is compulsory
  • Must have handled similar role or perform roles involving interfacing directly with senior LEA officials from the level of CPs and above.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


Job Title: Information Technology Quality Assurance SME Specialist

Location: Lagos

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What Will You Do?

  • SME, Quality Assurance and Testing is responsible for testing of all products and applications, coordinating the test strategy and plan with project managers – considering the context and understanding the test objectives and risks – including selecting test approaches, estimating the time, effort, and cost of testing, acquiring resources, defining test levels, cycles, and planning incident management.

Key Accountabilities
E2E Coordination IT Testing:

  • Understand the testing effort by analyzing the requirements of project.
  • Test execution, planning and management. Progress monitoring and corrections to the plan necessary to achieve project goals. Communicate status of the test activities for the project-to-project teams and management.
  • Estimate and obtain management support for the time, resources and budget required to perform the testing.
  • Coordinate with other managers (Project Manager, Development Manager, etc.) to ensure the highest level of software quality.
  • Initiate the specification, preparation, implementation, and execution of tests, monitor the test results, and check the exit criteria.
  • Responsible for writing and review of test strategy for the project, and test policy for the organization.
  • Develop the test plan for the tasks, dependencies and participants required to mitigate the risks to system quality and obtain stakeholder support for this plan.
  • Ensure content and structure of all Testing documents / artifacts is documented and maintained.
  • Keep track of the new requirements / change in requirements of the Project.
  • Escalate the issues about project requirements (Software, Hardware, Resources) to PMO Head.
  • Act as the SME and SPOC between Implementers and Testers.
  • Track and prepare the report of testing activities like test testing results, test case coverage, required resources, defects discovered and their status, performance baselines etc.
  • Ensure the timely delivery of different testing milestones.

Ensure capability development of the team and improved engagement:

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  • Build a testing team of professionals with appropriate skills, attitudes, and motivation.
  • Identify Training requirements and forward it to the Project Manager (Technical and Soft skills).
  • Estimate and obtain management support for the time, resources and budget required to perform the testing.
  • Assign task to all Testing Team members and ensure that all of them have sufficient work in the project.
  • Review various reports prepared by Test engineers.
  • Manage software testing resources (Recruit, train, allocate and monitor)

Maintain IT delivery quality standard and Built-2-Operate:

  • Document, implement, monitor, and enforce all processes for testing as per standards defined by the organization.
  • Formulate / review software testing strategies and policy for the IT.
  • Generate SOPs for processes in the QA department, train QA staffs on SOPs, daily evaluation of activities in QA lab to ensure compliance with SOPs.
  • Oversee review of processes and documents of the organization and ensure they are adequate in line with requirements of necessary standards.
  • Liaise with HODs to ensure understanding and compliance with requirements of standards.
  • Strong leadership skills. Superior strategic planning and successful tactical implementation skills

Requirements
What will make you successful?

  • Graduate Degree: BSc in Computer Science, Computer Engineering, Information Technology, or a related field (or equivalent)
  • Certification and knowledge of at least one of the Quality standards
  • Relevant certification would be an advantage, ISTQB/ISEB
  • 6+ years of relevant work experience
  • Knowledge of at least one programming / scripting language.
  • Knowledge of at least one database management system
  • Proficiency in written and spoken English.
  • Experience working for a Telecommunications company, Enterprise company or Billing/ CRM vendor in a Business Analysis role.
  • Direct team management experience.
  • Experience with telecommunication products, processes, and markets

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


Job Title: Manager, PS Core Planning

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Location: Lagos, Nigeria

What Will You Do?

  • This function is expected to act as the representative for business, technical and other functional requirements in Packet Core solutions to support Mobile Data services.
  • The function will define the optimal topology of the packet core network to meet premium service level agreements and industry architecture for next generation Packet switched networks; Also expected to evaluate network design and define best criteria and guidelines with partners for capacity management and dimensioning of the PS core network; In addition would ensure delivery of PS projects to agreed SLAs whilst exploring the most efficient ways to realize new business requirements placed upon the 2G/3G/4G Mobile Core Network which includes but not limited to voice and data.

Key Accountabilities:

  • Analyze business requirements and processes before converting ideas into a solution design; where required, research into new technology/features in Telecommunication industry with regards to Mobile Data services.
  • Liaise with partner teams, Airtel HQ and other departments to assure optimal data network architecture adapted to local traffic profile, implementation and deployment of key networks systems through the full delivery life cycle from initial design to full operational handover.
  • Ensure projects are aligned with the Annual Operating Program (AOP) specifications
  • Ensure that all nodes within the Packet core network are functioning as per the business and network requirements.
  • Provide a pathway towards evolving PS Core network in line with 3GPP Roadmap
  • Ensure that the project related documentation reflects a fit-for-purpose design and complies with the contractual vendor requirements.
  • Coordinate and review Vendor documentation in the form of SD, HLD and LLD designs prepared to include technical functionality, platform design and platform integration with relevant network elements.
  • Prepare and update network designs to reflect most recent changes in Network architecture/capacity.
  • Perform adequate dimensioning, of all interfaces of EPC related Nodes and add-on solutions – in accordance with network growth and business projections.
  • Continuously monitor network traffic, licenses, trends and various parameters to ensure the Network elements are operating as expected. Where required, take corrective action with input from Operations and performance teams.
  • Effective understanding of Operational and Business support systems (OSS/BSS) for performance reporting, Key performance indicator (KPI) monitoring and tuning for effective end to end planning of data services.
  • Periodical audit and optimization of Product-related configurations on the Deep Packet inspection (DPI) node to avoid data fraud and over/undercharging of data services
  • Understand the business requirements and impact on data network infrastructure.
  • Responsible for planning all expansion of nodes well in advance.
  • Plan evolution of PS core network to best industry practices.
  • Provide consultation services to relevant business units including Liaising with Marketing and IT for better understanding of proposed services.
  • Hold necessary Kick off meetings with stakeholders where/when required.
  • Always maintain high Team Harmony and Engagement with both internal and external teams and stakeholders
  • Ensuring that Internal Operations and Vendor Team deliver projects to the high quality expected first time right.
  • Explore new initiatives which meet business requirements by developing and delivering cost efficient delivery plans of proposed solutions.
  • Technology assessments and POC trials (RFI/RFP/RFQ). Verification of solutions before roll-out.
  • Prioritize self-workload as required to meet the fluctuating demands of business and requirements from other stakeholders.

What Will Make You Successful?

  • Bachelor’s / Master’s of Telecommunication / Electronic Engineering degree / Computer Science
  • Comprehensive understanding of Mobile Packet Core from a design, optimization, and evolutional perspective.
  • Strong Analytical and Presentation skills
  • Knowledge of 3GPP/GSMA standards
  • Detailed knowledge of Diameter Routing and Data Analytics platform
  • Minimum of 6-8years work experience in large Mobile Network Operator within the PS core domain
  • Multivendor experience HUAWEI, ERICSSON platforms preferable
  • Hands-on Experience with Ericsson PS core nodes will be an added advantage.
  • Good Experience with Project deployment of key network systems from initial design to full operational handover
  • A thorough understanding of Network KPIs and their use
  • Personal Integrity and good interpersonal relationship
  • Personal tenacity to succeed
  • Must have excellent organizational and communication skills.
  • Highly organized and good at implementation
  • Time management skills with commitment to project timelines.
  • Self-motivational skills
  • Good analytical and problem solving skills.
  • Good practical skills in troubleshooting and fault resolution for supporting operations teams as an escalation point
  • Professionalism in delivering daily services
  • Innovative and Entrepreneurial in managing challenging situations

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


Job Title: Lead In-house Applications Support

Location: Lagos, Nigeria

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What Will You Do?

  • The Lead, In-house applications Support will be responsible for maintaining and supporting all in-house built applications, tools and utilities to support Airtel Nigeria IT business.
  • The role requires strong hands-on in supporting applications written in python, dot net and Java. The lead, in-house applications will be fully responsible for keeping these applications available.
  • The Lead, in-house applications will work closely with Airtel business team and related partners in this domain, performing the necessary leadership, keeping the applications in this domain available and supporting daily operations.

Key Accountabilities
The lead, in-house applications Application Support is responsible for

  • Ensuring the stability and availability of all the in-house built applications.
  • Identifying and supporting implementation of innovative technologies applicable to this domain.
  • Leading the automation of extant manual operational processes.
  • Managing application configuration and upgrades, and problem analysis and resolution for complex application problems.
  • Proactive monitoring of all applications in this domain.
  • Managing the performance of all applications in this domain.
  • Managing the data quality of applications in this domain, you will also be required to drive any revenue assurance reconciliations that may arise in this domain.
  • Ensuring data security as it applies to all applications in this domain.
  • Setting, articulating and overseeing achievement of Airtel Nigeria IT goals and objectives on relevant IT Applications.
  • Engaging in standard Incident, Problem, Change and Risk Management of the IT applications in this domain.
  • Ensuring there are robust procedures and processes within the application support function.

What Will Make You Successful?

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  • University degree (Engineering or Computer Science)
  • Evidence of continuous professional and personal learning and development
  • Minimum 8-10 years’ relevant experience in telecommunication/other relevant industry
  • At least 8 years experience in experience in all aspects of providing applications support to users in a very fast paced environment
  • At least 5 years experience in supporting python.
  • At least 8 years experience in supporting .Net and Java based applications.
  • At least 8 years experience in administering Linux and Windows server environments.
  • At least 8 years experience in database support especially Oracle, MS SQL, and MongoDB.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


Job Title: Fraud & Investigation Lead

Location: Lagos, Nigeria

Job Description
What will you do?

  • Enhance the awareness of fraud risk in the organization and assist in the implementation of the Fraud Risk Management Strategy of the organization. Conduct investigations in a fair and independent manner.
  • Support compliance to the Code of Conduct by ensuring that all complaints and concerns raised by staff, management and whistleblowers are addressed in a timely manner.
  • To support the internal assurance organization in the execution of internal assurance engagements, providing Information Technology / Network security and operational insights, ensure circulation and embedding of internal assurance learning’s and also timely closure of open audit issues.
  • To enhance the speed of response of the internal assurance function to emerging business requirements.

Key Accountabilities

  • Participate in the development and finalization of the audit scope for each audit. Provide input into the development of the Internal Audit plan as well as internal audit programs.
  • Participate in the development and finalization of the audit initial data request. Follow up with process owners on key data requests. Participate in the documentation and update of key risks and associated mitigation plans. Respond timely to audit and investigation requests made by the business (not covered by audit plan). Assist in embedding strong quality assurance processes in internal audit work and in developing relevant governance mechanisms (e.g. whistleblowing).
  • To improve compliance to Code of Conduct by employees, key vendors, business associates and strategic partners through various initiatives and measures such as ongoing facilitation of awareness training and preparation of awareness materials
  • Obtain understanding of current and emerging fraud risks and support the institution and/ or monitoring of the relevant controls to mitigate such risks.
  • Identify areas specifically vulnerable to fraud and actively engage with functional directors, other stakeholders and Co-Auditors to implement anti-fraud monitoring and fraud preventive controls.
  • Maintain liaison with law enforcement, regulatory agencies and industry peers on incident specific issues that may require follow-up and criminal trends.
  • Enhance the awareness of fraud risk within the organization.
  • Provide support through development of effective investigation work plans to facilitate high quality investigations in a timely manner. Identify root causes leading to instances of impropriety and use the results of investigative matters to identify risk related issues and present lessons learned and recommendations to other OpCos to mitigate those risks and avoid a reoccurrence.
  • Timely follow-up with appropriate business leaders and/or departments and ensure close looping of recommendations in the investigation report.
  • Follow-up with the timely implementation of disciplinary actions proffered in the investigation report.
  • Continuous development of Fraud management and Internal Audit teams including peers and partner.
  • Ensure ongoing reassessment of skill sets required and supplement through recruitment or outsourcing.

Requirements
What will make you successful?

  • At least a Second Class Upper Division in Engineering / Information Technology / Management / Finance or Accounting
  • Minimum 8 years of experience out of which at least 5 years should be in IT Audit
  • Experience in Forensic Technology
  • Fluent in English (written and spoken). French language skills will be an advantage
  • A minimum of 2 years’ experience in the telecommunications industry with working knowledge of relevant systems and technology.
  • Experience with any of the Big 4 accounting firms
  • Professional qualification: CFE / CISA / CISM (Required). ACA / ACCA / CPA (Desirable)
  • Excellent written and oral communication skills and presentation skills in English (French will be an added advantage)
  • Excellent analytical skills with an eye for detail
  • Focused, driven and outcome-oriented

Ability to:

  • Work independently as well as manage a team of professionals (in-house and partner teams)
  • Interact with senior management and act as a change agent
  • Work under pressure with no compromise on quality of delivery
  • Travel at short notice

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


Job Title: Lead Performance, Rewards & Shared Services

Location:
 Lagos, Nigeria

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What will you do?

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  • Formulate and execute Performance Management & Rewards Strategy for Airtel Nigeria in line with Airtel Group philosophy and local regulations to ensure internal parity, competitive advantage and alignment with global recommendations resulting in improved performance, employee satisfaction and retention.

Key Accountabilities

  • Ensure effective implementation of Airtel Africa compensation strategies in Nigeria whilst considering local peculiarities
  • Develop precise action plans around employee reward issues from Airtel Nigeria employee engagement survey feedback
  • Ensure consistency of employee remuneration with performance and market value.
  • Drive the job evaluation process
  • Engage world-class service providers in research and delivery of reward service and salary survey data for Airtel Nigeria
  • Manage relationship with these service providers to ensure data provided meets Airtel Nigeria requirements.
  • Design customized incentive packages for employees in various roles/cadre
  • Ensure that remuneration, bonus pay-outs and other incentives are clearly inked to individual/team performance
  • Ensure effective implementation of these incentives and continuous reviews in line with economic and market realities
  • Participate in the selection of suppliers.
  • Monitor performance and put in place remedial action where needed.
  • Recommend salaries for newly appointed for promoted individuals in line with the salary structures.
  • Recommend salary increases for staff, in line with performance appraisal results and in consultation with the Heads of departments.
  • Oversee data availability and optimization of Airtel Nigeria HR costs
  • Provide effective HR cost forecast in line with planned employee activities such as salary reviews, incentive pay-outs etc.
  • Facilitate the design, deployment (including training) and implementation of the Performance Management process aligned with Airtel Africa Performance Management System
  • Ensure continuous employee communication in Airtel Nigeria on Airtel performance and Performance Management guides and principles
  • Support the setting of performance objectives and ensure that these are in harmony with the balanced scorecard commitments for the planning period.
  • Ensure a well-informed Airtel Nigeria HR Community on Airtel Africa/Nigeria reward strategies, policies and practices.

What will make you successful?

  • Bachelor’s Degree in Human Resources, Business, or a related field
  • Master’s in Business or Human Resources Management or a related field preferred would be desirable
  • A professional qualification on Compensation & benefits
  • Proven track record of delivering remuneration strategies
  • Knowledge of international benefits trends
  • Excellent Networks in the industry/sector
  • Knowledge of government regulations as they apply to HR areas, particularly staffing, compensation base and incentive compensation programs, and company policies and administrative practices.
  • Strong budget and management skills, including proven ability to project/process manage
  • Ability to deal with ambiguity, tight timelines, multiple priorities, and demanding customers, in a fast-moving, constantly changing environment
  • High degree of professionalism, maturity and confidentiality
  • Minimum of 8 years of HR experience, with at least 3 years’ experience in designing and implementing sound compensation, benefits and Performance Management systems
  • The ability to plan, organize, and prioritize multiple and simultaneous compensation design and program performance simulation projects
  • Strong interpersonal skills in dealing proactively with all levels of internal and external management and vendor or agency personnel
  • Strong mathematical aptitude and analysis skills for researching, analyzing, and developing compensation related programs and recommendations.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


Job Title: Full Stack Software Engineer, Engineering Lab

Location: Lagos

What will you do?

  • If you are passionate about building, owning and operating massively scalable systems and experienced in being in a team of highly competent software engineers impacting millions of lives around you, here is an opportunity tailored for you.
  • This job is responsible for conducting Software Development: Build and implement business applications. This Job requires working with other Developers and Project Managers throughout the software development life cycle.                    
  • In this role, you should be a team player with a keen eye for detail and problem-solving skills.
  • Your goal will be to build efficient programs and systems that serve user needs.

Key Accountabilities

  • Produce clean, efficient code based on specifications, create technical documentation for reference and reporting, integrate software components and third-party programs, Verify and deploy programs and systems, Troubleshoot, debug and upgrade existing software, Gather and evaluate user feedback, Recommend and execute improvements.
  • Interpret URS (User Requirement Specification) / PCN (Product Concept Note) and develop Solutions
  • Integrate with other teams and team members.
  • Ensure Standard architecture is adhered.
  • Ensure Standard design is adhered.
  • Ensure Security standards are not compromised as a result of development.
  • Should have understanding and hands on experience on CI/CD pipeline.
  • Should ensure modular design of applications.
  • Good understanding of Programming languages, APIs and Databases.
  • Understanding of working on Integrated IT systems
  • Learn emerging and new technologies.
  • Adopt future proof technology.
  • Alignment of systems to business strategy & Delivery of Services and resolution of issues.
  • Continuously engage with Business & Technology departments to understand the issues, requirements and engage with the Partners for proper resolution and delivery of services as per agreed time and SLAs.
  • Ensure integration of various solutions with IT & Network Echo Systems to ensure the proper management of Lifecycle for specific product
  • Work in close co-ordination with network team, BSS team for selecting and implementing end to end products
  • Implementation of end to end service path and revenue path of the customer
  • Drive third party partner engagement for new product development
  • Manage project delivery and payment milestones with strategic partners.
  • Liaise and review SLAs (Service level Agreements) with vendors
  • Ensure prompt response to Group request on product development activities.
  • Prompt resolution and management of issues with vendors.

What will make you successful?

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  • BSc / BA / Engineering in Computer Science or related discipline
  • Proven experience as a Full Stack Software Developer/ Engineer or similar role
  • Familiarity with Agile development methodologies
  • Experience with software design and development in a test-driven environment.
  • Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
  • Knowledge of coding languages (e.g. C#, ASP.NET MVC, ASP.NET CORE, Python, JavaScript) and frameworks/systems (e.g Angular, React, Node.js, Vue.js, Git, Hangfire, RabbitMQ, API development, Web Services, Docker, Micro-services)
  • Experience with databases (MS SQL, Oracle, Redis, MongoDB) and Object-Relational Mapping (ORM) frameworks (e.g. Entity Framework).
  • Experience working with queues: Eg Kafka.
  • Knowledge of UI/UX designs.
  • Experience of developing front end applications: Web and Mobile apps.
  • Ability to learn new languages and technologies
  • Excellent communication skills
  • Resourcefulness and troubleshooting aptitude
  • Attention to detail.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


Job Title: Lead, Portfolio Management

Location: Lagos, Nigeria

Job Purpose

  • To lead the definition, delivery and in-life management of GSM/ VAS products/ services for Airtel Business.
  • The role holder manager will have full ownership of product management and development portfolio for GSM and VAS. These portfolios will continually evolve as one initiative is delivered and a new one is identified and will form a core part of the individual’s objectives.

Responsibilities
New Product / Service Delivery:

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  • Commercial lead for the development of Airtel Business products and proposition from concept to launch, taking responsibility for conceptualization , scoping, implementation and operationalization
  • Develop new products and services within the distinct Airtel Business brand and ensure effective hand-over to the segment management team and relevant in-life product managers
  • Scoping of the technical and operational feasibility of bringing product proposition to market. Documentation of detailed business, process and functional requirements for product concepts to support product and proposition launches
  • Work with the IT and network teams to develop a working understanding of the technical deliverables required to meet the business needs and ensuring that any the proposed solution will be fit for purpose and commercially viable.
  • Manage the trade-off between speed to market, cost and quality throughout the lifecycle of the project engaging stakeholders as required
  • Manage and maintain project budget, controlling and analyzing impacts of changes as the project proceeds through it life cycle.
  • Working with appropriate Segment team and marketing communication teams to ensure appropriate ‘go to market plans’ are in place for all new product/proposition initiatives

Product Management, proposition Development, Revenue and Margin Management:

  • Lead all tariffs and pricing approvals
  • Work with Airtel stakeholder community to develop competitively priced value proposition and packages which generates agreed margins for products and services.
  • Ensure high level of customer and network experience for the segment
  • End-to-end management of existing SME products (GSM and Non GSM) and value propositions to meet targets for profitability and revenues, as agreed with the Head, Product Management / Development

Business Analysis, Data analysis, Usage and Retention analysis and Intervention:

  • Manage each in-life products and services on a profit and loss account basis, using financial performance data to make individual product investment and withdrawal decisions, proposing and implementing changes required to optimize performance through
  • Analyze the daily, weekly and monthly reports, region wise and at pan OPCO level to understand the trend of customer demands and acceptability inclination

Total Quality Management:

  • Develop the standard for ensuring companywide operational readiness and go /no go decision gates for all product launches
  • Documentation of detailed business, process and functional requirements for product concepts to support product and proposition launches
  • Full integration of quality management processes and their effective deployment on a day-to-day basis.
  • Use relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded
  • Ensure that all product launches are supported by end to end definition of the customer journey from lead to cash to trouble resolution, in order to deliver optimal customer experience and first time right in all product launches

Commercial Viability assessments:

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  • Work with Segment teams and all stake holders to develop financial appraisal model as a decision gate prior to product development kick off

Market and Customer insights:

  • Use market gap analysis and segmentation data on the Nigerian enterprise solutions market to identify opportunities for additional products and services. Present compelling business cases for new products, demonstrating return on investment

Cross Functional Engagement and Support:

  • Work with all relevant stakeholder in the definition, impact assessments and development of new products. Stake holders include but are not limited to IT, Networks, Legal and Regulatory, Marketing, Customer service, Supply chain, External vendors, HR, and Regional sales teams

Trade and Sales team information dissemination and Training:

  • Carry out training needs analysis and deliver appropriate training to support every product launch
  • Effective interpretation and cascade of all new enterprise value propositions to the regional Enterprise sales team

Effective Competitor analysis and Intelligence:

  • Effectively liaise with all relevant stake holders in analyzing competitor’s activities as well as relevant market development and proposing pre-emptive counter measures which may be in the form of new product initiatives

Team management:

  • Provide clarity of purpose to team members
  • Ensure effective prioritization of product development activities and alignment of such to the overall SBU and company wide objective
  • Coach, mentor and guide team members, ensuring high motivation and engagement
  • Put in place training and development plan for members of the team

Skills & Qualifications

  • A first degree or its equivalent in Computer science, Business Administration, Sales and Marketing or Business related discipline
  • 8+ years of varied experience in Sales & Marketing with at least 4 years at middle management level handling independent businesses.
  • An in-depth knowledge of enterprise systems is highly desirable
  • Relevant experience in Telecom industry is desirable

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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Job Title: Application Support Lead

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Location: Lagos, Nigeria

About the Job

  • The Lead, Customer Experience (CX) Application Support will be responsible for maintaining and supporting all customers support business applications, tools and utilities to support Airtel Nigeria IT business.
  • The role is about managing business needs and requirements and the mapping to capabilities within the CX Business domain.
  • The Customer Experience Application support will work closely with Airtel NG CX team and related partners in this domain, performing the necessary leadership, keeping the applications in this domain available and supporting daily operations.
  • The Lead, CX Applications Support will report to Head of IT Applications, Airtel Nigeria.

Responsibilities and Accountabilities
The Customers Experience Application Support is responsible for

  • Ensuring the stability and availability of the Customer Experience Applications.
  • Identifying and supporting implementation innovative technologies applicable to domain.
  • Leading the automation of extant manual customer experience operational processes.
  • Promoting continuous improvement of processes and delivery of results within assigned domain.
  • Ensuring internal and regulatory compliance across the customer Experience domain.
  • Optimizing Change requirement delivery for faster time to market and ensuring first time right efficiency.
  • Setting, articulating and overseeing achievement of Airtel Nigeria IT goals and objectives on relevant IT Applications.
  • Engaging in standard Incident, Problem, Change and Risk Management of the IT applications in this domain.

Qualifications and Experience

  • University degree (Engineering or Computer Science)
  • Minimum 8-10 years’ relevant experience in telecommunication/other relevant industry
  • Experience from simplification and innovation projects.
  • Experience in driving BUs operational improvements.
  • Hands on experience in managing the CX applications.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


Job Title: Lead BI-RA-FMS Support – BI, Revenue Assurance & Fraud Management

Location: Lagos, Nigeria

Job Purpose

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  • The Lead BI-RA-FMS Support –Business Intelligence, Revenue Assurance & Fraud Management will be responsible for day to day operations of these applications.
  • Implementation of Revenue Assurance System and Fraud Management System to meet legal regulatory compliance around the Telecom nodes and Billing Systems from RA process.
  • The Lead BI-RA-FMS will work closely with commercial and RAFM teams in Airtel Nigeria, HQ-IT and IT Partners in Airtel Africa. Performing the necessary leadership, daily operations and supporting business needs in this domain.

Responsibilities and Accountabilities
The SME is responsible for

  • Providing end to end coverage from Network to Billing Assurance, Profile Assurance, Rating and Billing Assurance, Billing to Accounting Assurance, Fraud Management, Compliance and Financial Reporting
  • Leading daily revenue assurance reconciliations and drive the corresponding improvements.
  • Driving the automation of current RAFM manual processes.
  • Responsible end-to-end for Business Intelligence and Analytics delivery.
  • Delivering regulatory CDR requirements, ensure compliance and prevent penalties.
  • Identifying and evaluating innovative technologies applicable to domain and determining the benefits to the Company.
  • Leading delivery of projects of applicable domain across OpCOs that attribute to the success of Airtel Africa business by collaborating with cross functional teams.
  • Promoting continuous improvement of processes and delivery of results within assigned domain.
  • Optimizing Change requirement delivery for faster time to market and ensuring first time right efficiency.
  • Setting, articulating and overseeing achievement of Airtel Africa IT goals and objectives on relevant IT Applications.

Qualifications and Experience

  • University degree (Engineering or Computer Science or related discipline)
  • Minimum 8 – 10 years’ relevant experience in telecommunication/other relevant industry
  • Experience from simplification and innovation projects.
  • Experience in driving BUs towards simplification & standardization.
  • Experience in design, planning and operations of IT systems and solutions
  • Hands on experience in managing the complex and critical real time processing and design of such solution
  • Strong understanding of the agile landscape and a passion for building innovative & ROI-positive marketing programs at scale.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


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