Airtel Job Vacancies

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Airtel Job Vacancies: Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many “firsts”​ in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.

We are recruiting:

Airtel Job Vacancies

Job Title: Customer Loyalty Management(CLM ) Analyst

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Location: Lagos

About the job

  • The ideal candidate will provide implementation and support on the campaign management solution (UNICA). Manage the optimization of the campaign platform capabilities and communication channels. This will lead to customer value development and value loss reduction.

Key Responsibilities

Campaign Management

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  • To create micro and macro campaigns on UNICA
  • To identify BTL campaign opportunities
  • To work with the business for campaign optimization
  • To ensure 360 campaign coverage
  • To manage the campaign brief implementation process
  • Manage all technical related issues on UNICA
  • Ensure accuracy and completeness of UNICA data load and feed

Communication Library

  • To create and maintain the campaign and communication library
  • To create and manage communication decision matrix
  • To manage and regulate best campaign per channel and volume of communication for each campaign

ROI

  • To measure campaign performance
  • To measure the campaign impact on GR
  • To balance bonus and paid MoU/Revenue

Data Analysis & Campaign Management

  • Review the performance reports of the campaigns
  • Correlate the campaign report performance to the business models
  • Provide recommendations for campaigns based on data analysis
  • Compare the Target group performance to the Control group performance

Performance Reporting

  • Collate the daily, weekly and monthly performance reports
  • Collate the team reports

Qualifications

  • Bachelors in Accounting, Economics, Statistics, Mathematics, Computer Science , Engineering or any numerate discipline
  • OCA and strong SQL skills
  • Advance Ms Excel skills
  • Knowledge of SPSS is an added advantage
  • 3 years experience in Data analysis
  • 3 years experience in Data modeling experience
  • Ability to think out of the box
  • Ability to work well in teams
  • Ability to work within timelines
  • Ability to learn within a short time

Deadline: Not Stated

How to Apply: All interested candidates should Click Here to apply online.

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Job Title: Manager – Regional Security Operations

Locations: Enugu, Ibadan-Oyo & Kano

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Job Purpose

  • To effectively handle all security operational activities, liaise and manage relations with government security agencies, also interface with Government Regulatory Agencies i.e. LGAS and State Governments, work permit community activities and contractors in order to minimize disruptions and ensure continuity of business operations in the region.
  • To effectively manage the Security Operations and Administration within South-West/North-West/South-East Regions of the country, by developing the framework for supervising the various Security Service Providers, and equally coordinating the activities of the Regional Security Specialists in the Region.  

Key Accountabilities
Motivate and manage security resources at the region to ensure safety and security of Airtel’s assets (Human and Materials).

  • Prioritizes the allocation of security resources to high-risk, high impact issues.
  • Proactive and holistic enhancement of security across the Region.
  • Overall responsibility for the Security Infrastructures in the Region.
  • Coordinate Security operational activities at the region to ensure constant presence of guards at Airtel’s locations
  • Oversee and supervise site-specific security procedures within the region
  • Performance evaluation for the various security service providers within the region
  • Regular interface between central security and the region
  • Conduct investigations on all incidents in a professional manner taking into account all legal considerations required.

Ensure effective liaison and relationship with community leader, regional indigenes and residents in the Region:

  • Serves as primary security contact in the Region and ensure adequate planning and provision of resources for appropriate security initiatives
  • Anticipate and meet the challenges/needs of Airtel Networks stakeholders, including employees, contractors, communities, partners and service companies; manage security service delivery with internal business Groups
  • Works with Business Groups to prepare security strategy and ensure most cost effective service delivery.
  • Communicate security issues and initiatives to business Groups and key stakeholders in a timely manner.
  • Proactively work with Government Agencies, including Police, DSS, LASTMA, FRSC, TASKFORCE and Military to define and clarify roles, responsibilities and ensure that these Agencies’ actions are consistent with Airtel Networks standards
  • Provision of timely intelligence on critical areas relating to business operations, safety and security of all assets.
  • Ensure smooth communication and cordial relationship between company and host landlords, leaders and council of elders
  • Address community relation issues arising from time to time with communities hosting operational and proposed sites
  • Periodically survey host communities for the purpose of intelligence gathering and identifying relevant interest groups and principal personalities within such groups.
  • Sensitize host communities of company’s social development programmes and its potential benefits to the communities

Effective and proactive Claims and Liabilities Management:

  • Crisis management and planning
  • Builds relationship with business Groups, identify and anticipate their needs.
  • Generate periodic reports and maintain database of past, current and potential community issues, threats, demands and activities.
  • Identifying and advising on potential claim and liabilities and taking pre-emptive action to avoid such claims or liabilities

Skills & Knowledge

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  • Bachelor’s degree in any field (Legal background, Sociology or Psychology will be an added advantage)
  • Possession of a post Graduate Degree will be an added advantage
  • Recognized senior Professional Certifications in Security Management and or Investigations.(CPP, PCI, PSP)
  • Initiative, business management and decisiveness skills
  • 8 – 10 years post qualification experience in the various areas of Security Profession with a specialization in Operations, Intelligence and Investigations, among others
  • Current or Previous experience /membership of the Nigerian Police Force, any arm of the Military or State Security Service is Mandatory.
  • Membership of both Local and International Security Association is compulsory
  • Must have handled similar role or perform roles involving interfacing directly with senior LEA officials from the level of CPs and above.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


Job Title: Lead In-house Applications Support

Location: Lagos, Nigeria

What Will You Do?

  • The Lead, In-house applications Support will be responsible for maintaining and supporting all in-house built applications, tools and utilities to support Airtel Nigeria IT business.
  • The role requires strong hands-on in supporting applications written in python, dot net and Java. The lead, in-house applications will be fully responsible for keeping these applications available.
  • The Lead, in-house applications will work closely with Airtel business team and related partners in this domain, performing the necessary leadership, keeping the applications in this domain available and supporting daily operations.

Key Accountabilities
The lead, in-house applications Application Support is responsible for

  • Ensuring the stability and availability of all the in-house built applications.
  • Identifying and supporting implementation of innovative technologies applicable to this domain.
  • Leading the automation of extant manual operational processes.
  • Managing application configuration and upgrades, and problem analysis and resolution for complex application problems.
  • Proactive monitoring of all applications in this domain.
  • Managing the performance of all applications in this domain.
  • Managing the data quality of applications in this domain, you will also be required to drive any revenue assurance reconciliations that may arise in this domain.
  • Ensuring data security as it applies to all applications in this domain.
  • Setting, articulating and overseeing achievement of Airtel Nigeria IT goals and objectives on relevant IT Applications.
  • Engaging in standard Incident, Problem, Change and Risk Management of the IT applications in this domain.
  • Ensuring there are robust procedures and processes within the application support function.

What Will Make You Successful?

  • University degree (Engineering or Computer Science)
  • Evidence of continuous professional and personal learning and development
  • Minimum 8-10 years’ relevant experience in telecommunication/other relevant industry
  • At least 8 years experience in experience in all aspects of providing applications support to users in a very fast paced environment
  • At least 5 years experience in supporting python.
  • At least 8 years experience in supporting .Net and Java based applications.
  • At least 8 years experience in administering Linux and Windows server environments.
  • At least 8 years experience in database support especially Oracle, MS SQL, and MongoDB.

Application Closing Date
Not Specified.

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How to Apply
Interested and qualified candidates should:
Click here to apply online


Job Title: Manager, PS Core Planning

Location: Lagos, Nigeria

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What Will You Do?

  • This function is expected to act as the representative for business, technical and other functional requirements in Packet Core solutions to support Mobile Data services.
  • The function will define the optimal topology of the packet core network to meet premium service level agreements and industry architecture for next generation Packet switched networks; Also expected to evaluate network design and define best criteria and guidelines with partners for capacity management and dimensioning of the PS core network; In addition would ensure delivery of PS projects to agreed SLAs whilst exploring the most efficient ways to realize new business requirements placed upon the 2G/3G/4G Mobile Core Network which includes but not limited to voice and data.

Key Accountabilities:

  • Analyze business requirements and processes before converting ideas into a solution design; where required, research into new technology/features in Telecommunication industry with regards to Mobile Data services.
  • Liaise with partner teams, Airtel HQ and other departments to assure optimal data network architecture adapted to local traffic profile, implementation and deployment of key networks systems through the full delivery life cycle from initial design to full operational handover.
  • Ensure projects are aligned with the Annual Operating Program (AOP) specifications
  • Ensure that all nodes within the Packet core network are functioning as per the business and network requirements.
  • Provide a pathway towards evolving PS Core network in line with 3GPP Roadmap
  • Ensure that the project related documentation reflects a fit-for-purpose design and complies with the contractual vendor requirements.
  • Coordinate and review Vendor documentation in the form of SD, HLD and LLD designs prepared to include technical functionality, platform design and platform integration with relevant network elements.
  • Prepare and update network designs to reflect most recent changes in Network architecture/capacity.
  • Perform adequate dimensioning, of all interfaces of EPC related Nodes and add-on solutions – in accordance with network growth and business projections.
  • Continuously monitor network traffic, licenses, trends and various parameters to ensure the Network elements are operating as expected. Where required, take corrective action with input from Operations and performance teams.
  • Effective understanding of Operational and Business support systems (OSS/BSS) for performance reporting, Key performance indicator (KPI) monitoring and tuning for effective end to end planning of data services.
  • Periodical audit and optimization of Product-related configurations on the Deep Packet inspection (DPI) node to avoid data fraud and over/undercharging of data services
  • Understand the business requirements and impact on data network infrastructure.
  • Responsible for planning all expansion of nodes well in advance.
  • Plan evolution of PS core network to best industry practices.
  • Provide consultation services to relevant business units including Liaising with Marketing and IT for better understanding of proposed services.
  • Hold necessary Kick off meetings with stakeholders where/when required.
  • Always maintain high Team Harmony and Engagement with both internal and external teams and stakeholders
  • Ensuring that Internal Operations and Vendor Team deliver projects to the high quality expected first time right.
  • Explore new initiatives which meet business requirements by developing and delivering cost efficient delivery plans of proposed solutions.
  • Technology assessments and POC trials (RFI/RFP/RFQ). Verification of solutions before roll-out.
  • Prioritize self-workload as required to meet the fluctuating demands of business and requirements from other stakeholders.

What Will Make You Successful?

  • Bachelor’s / Master’s of Telecommunication / Electronic Engineering degree / Computer Science
  • Comprehensive understanding of Mobile Packet Core from a design, optimization, and evolutional perspective.
  • Strong Analytical and Presentation skills
  • Knowledge of 3GPP/GSMA standards
  • Detailed knowledge of Diameter Routing and Data Analytics platform
  • Minimum of 6-8years work experience in large Mobile Network Operator within the PS core domain
  • Multivendor experience HUAWEI, ERICSSON platforms preferable
  • Hands-on Experience with Ericsson PS core nodes will be an added advantage.
  • Good Experience with Project deployment of key network systems from initial design to full operational handover
  • A thorough understanding of Network KPIs and their use
  • Personal Integrity and good interpersonal relationship
  • Personal tenacity to succeed
  • Must have excellent organizational and communication skills.
  • Highly organized and good at implementation
  • Time management skills with commitment to project timelines.
  • Self-motivational skills
  • Good analytical and problem solving skills.
  • Good practical skills in troubleshooting and fault resolution for supporting operations teams as an escalation point
  • Professionalism in delivering daily services
  • Innovative and Entrepreneurial in managing challenging situations

Application Closing Date
Not Specified.

How to Apply for Airtel Job Vacancies:

Interested and qualified candidates should:
Click here to apply online

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