Analysts Jobs at Shell Nigeria Business Operations (SNBO)


Apply for the ongoing Jobs Recruitment at Shell Nigeria. Oil and gas jobs vacancies in Nigeria via Shell career portal 2021. Shell Nigeria Business Operations (SNBO) – Our Shared Service Centre, Shell Nigeria Business Operations (SNBO) is focused on driving operational excellence in process management with roles in Functional Operations and Advisory. We enable Shell Exploration and Production Companies in Nigeria to operate competitively in a dynamic business environment. We are looking for high performing, experienced and skilled individuals with the drive to create significant business impact.

We are recruiting to fill the position below:

Jobs at Shell Nigeria

Job Title: Cargo Claims Analyst (formerly Demurrage Analyst)

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Reference ID: R7455
Location: Lagos
Employment Type: Full time

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Job Purpose

  • Supports Corporate Crude Oil Shipping & Export activities of Shell Companies in Nigeria (SCIN). The position will provide a professional cargo claims service to the Business through prevention and efficient processing of claims related to exports from Shell operated loading terminals (BONNY, FORCADOS, SEA EAGLE & BONGA) and 3rd party terminals with SCIN equity participation (BRASS, & ERHA FPSO).


  • Act as Focal Point for issues relating to cargo claims (demurrage and quantity/quality) within SPDC & SNEPCO In conjunction with Tanker Programmers, analyse all scheduled crude oil offtake operations to determine SPDC and SNEPCO demurrage exposure, escalating for action as required
  • Receive and support negotiation (or rejection) of claims from Third Party Owners/Charterers of ships loading at SCiN Terminals and Ensure cargo claims are made to NOV partners within the contractual time-frame and avoid any claim from being time-barred.
  • Generate relevant accruals for Monthly/Quarterly/Yearly Finance closing. Generate monthly cargo claims reports to relevant departments with appropriate comments that lead to improvements
  • Prepare data for and attend cargo claims reconciliation meetings with JV/PSC Partners and third party injectors Maintain database of all cargo claims in order to provide timely, up to date and accurate management information to SPDC, SNEPCO, Offtake Partners and NAPIMS Ensure cargo claims processed through SAP for Shell OUs, budget cleared through BFM approval and sent for payment Ensure Tanker world scale and monthly AFRA Rate are obtained and updated when due


  • Minimize SCiN costs related to cargo claims
  • Efficient processing of claims, avoiding backlog of greater than 3 months of claims that are open without agreement
  • Effective negotiation with JV/PSC Partners/SWEST and third parties customers on all cargo-related claims
  • Maintain good working relationships with a wide range of SCiN supporting departments, Government Agencies, JV and PSC Partners, Shell Trading and Third Parties using Company facilities.
  • Maintain good working relationships with Government Agencies in charge of crude oil production and export activity, namely Ministry of Commerce, NNPC, NAPIMS, Department of Petroleum Resources,


  • First degree/HND in any field.


  • Minimum of three (3) years work experience in EP/Upstream environment. Awareness of Production activities
  • Demonstrated ability to effectively process significant levels of detailed information
  • Proficiency in MS Excel


  • Previous experience related to marine operations and processing of cargo claims
  • Knowledge of shipping and export documentation
  • Previous experience with shipping agency liaison and /or working in a position which required regular contact and communications with external Government Agencies and Third-Party companies is an advantage.
  • Business acumen and strong business partnering focus
  • Good communication/negotiating skills
  • Ability to deliver timely and accurate information as required.
  • Minimum of 3 years experience on marine operations at the terminals.

Application Closing Date
15th February, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  • Please do not apply for more than one of the advertised Nigeria roles from the pool of all the jobs advertised between Feb and Mar 2021. Kindly apply for only one role that best suits your qualification and experience via or Submitting more than one application for the advertised Nigeria roles will lead to automatic disqualification of all your applications.
  • Kindly note that all fields are mandatory in the online applications forms.
  • Shell does not request monetary payments (e.g. insurance policy, visa/work permit, HUET or HSSE training, special job offer, etc.) for employment.
  • Individuals who are interested in opportunities within the Shell Group will find open positions listed on the company websites or when available.
  • Shell does not make use of employment forms; neither does the Company process CVs that have not been submitted through the proper websites: or All successful applicants who receive an offer of employment from Shell would have been required to go through a formal and transparent recruitment process inside Shell recruitment offices.
  • Shell is an Equal Opportunity Employer.

Jobs Recruitment at Shell Nigeria

Job Title: Information and Digital Technology Analyst (JG6 / JG5 / JG4)


Reference: ID R7429
Location: Port Harcourt, Rivers
Employment Type Full time
Experience level: Early Careers

Job Purpose

  • Provide world class Information and Digital Technology (IDT) capabilities and operational services to Shell Companies in Nigeria leveraging top quartile technical tools, platforms and skills.
  • The role will be part of Information and Digital team aimed at ensuring that business users across Shell maximize the return on investment in data, information, applications and infrastructure. Ultimately business users would leverage access to Information and Digital solutions to make quality and timely decisions so that Shell can provide more and cleaner energy, profitably and ethically.
  • The role provides an opportunity for a passionate, self-driven IDT professional to bring together experiences and knowledge across different IDT disciplines and businesses to shape the solutions delivered to the end-users.
  • The role will be required to operate in one or more of the broad IDT capability areas, namely: Business Analysis, Application Delivery,  Application support and Workflow analysis, digitalization or Software Engineering, Application Development and Testing, Information Management, End-user computing, Project Management, Library and Archiving amongst others. This role will provide in-team subject matter expertise, peer guidance and support to their immediate teams and the wider Information and Digital function.
  • The job location for this role applies to Port Harcourt and Lagos.


  • Candidates can expect to function in one of the following IT delivery areas with the opportunity to rotate into other areas over the course of their career

Business Analysis and Application Delivery:

  • Responsible for identifying and framing the business needs of their clients and stakeholders and helping to determine solutions to meet business needs or resolve business problems.
  • Role may be part of an IT project development environment or an individual contributor at the business interface.
  • Understands the industry and business positioning among competitors, proficient in operational activities and business strategy, identifying and engaging (main) stakeholders.
  • Leverage experience working with the business, to identify business improvement opportunities; looking externally to access industry best practices via International Institute of Business Analysis.
  • Will be required to continuously scan the Shell global IT environment and external environment to understand solutions that may be deployed to address business pain points.

Application Support and Workflow Analysis:

  • Assist business users maximize usage to applications by identifying optimal pathways to achieving intended business results. Gain in-depth knowledge of the applications and the business process(es) it is supporting.
  • Proactively and continuously monitor and measure application performance to ensure reliable and secure delivery of application and infrastructure services.
  • Must ensure that change and/or enhancement requests to application landscapes/infrastructure components are deployed into the Production environment seamlessly and within the change control framework.
  • Lead/Contribute to Application enhancement projects.
  • In accordance with the Application/Infrastructure Services Problem and Incident Management processes, ensure incidents are appropriately escalated and resolved while at times also providing deep technical expertise to troubleshoot issues.

Digitalization or Software Engineering:

  • Responsible for the delivery of software, which may include new development, configuration and installation of third-party packages, and software integration efforts.
  • Perform full lifecycle software development: analyzing, planning, developing, implementing, testing and maintaining.
  • Provide timely solutions to issues and evaluate the technical aspects of every decision.
  • Peer review codes and assess code quality.
  • Create and develop web user interfaces. Develop server-side code for high-volume web-based applications.
  • Implement analytics. Testing and monitoring routines.

Information Management & Advisory:

  • Responsible for the definition of Information Management (IM) needs of the business stakeholders and the determination of IM solutions to meet those needs or resolve business problems.
  • Provides consultation to the business to support the deployment and embedding of IM standards, roles, responsibilities, competencies, initiatives and services within the business.
  • Ensures IM compliance requirements are monitored and reported accurately.
  • Sets up priorities for IM services and assesses their performance. ​
  • Provide business users with tools needs to gain insights from structured and unstructured data, information and knowledge.

Project Management for Application Delivery or Infrastructure:

  • Plan, control and execute a project or set of related projects (infrastructure, application development, procured systems) to meet identified business needs and deliver business value within agreed parameters of cost, timescales and quality.
  • Document all agreed requirements and manage them effectively; ensure that all project risks are identified and managed throughout the project lifecycle.
  • Mobilize and lead a team (composed of staff and suppliers) across organizational boundaries
  • Rigorously manage scope, budget, resources, timeline through a structured change management process to ensure commitments are achieved
  • Apply company project management and IT control/assurance methodologies, standards, processes and Governance structures.  

IT Service Desk & Request Management:

  • Provide services to meet the financial and operating performance targets of IT organization within the Nigeria End-user Computing Operations. Collaborate effectively with various teams in Shell Nigeria and 3rd party vendors to ensure End-2-End delivery of services.
  • Plan, budget and procure computers and accessories for the enterprise. Maintain inventory of computers, printers and IT accessories.
  • Lead and motivate all IT end user computing support team.
  • Manage end-users, support engineers, suppliers; hardware repairs, warranties and replacement of faulty systems.
  • Analyze incidents, identify trends and perform root cause analysis of desktop computers and accessories;
  • Plan and deploy resources to avoid computer down and optimize user productivity.
  • Understand relevant computer architectures, technology standards, and solution interdependencies.

IT Service Management:

  • Responsible for identifying and framing the business needs of their clients and stakeholders and helping to determine solutions to meet business needs or resolve business problems.
  • Will be required to continuously scan the Shell global IT environment and external environment to understand solutions that may be deployed to address business pain points
  • Develop and manage Service level agreement for IT services
  • Develop and manage billing process between Shell Nigeria and service partners (internal and external), ensure transparency and auditability of the process.
  • Setup contracts and manage relationship between Shell Nigeria and GSM providers.
  • Cost estimate, report, tracking and control of mobility operations: GSM, Desk phone and Satellite telecommunication.

Library and Archive Operations:

  • Run maintain and ensure efficient running of corporate libraries
  • Plan procurement of relevant magazines, documents and books both digital and physical.
  • Preserve in good condition and ensure efficient retrieval of company records and documents
  • Organize library catalogue and maintain for easy usage
  • Digitize, categorize and store physical records.
  • Responsible for the definition of Information Management (IM) needs of the business stakeholders and the determination of IM solutions to meet those needs or resolve business problems.
  • Ensures IM compliance requirements are monitored and reported accurately.


  • Successful candidates may need to climb a steep learning curve and will need to be able to work independently with minimal supervision within a very short period. Virtual working with key stakeholders and partners will be an integral part of the ways of working requiring high levels of personal authenticity, discipline and relationship skills.

Will need to demonstrate the following:

  • A deep understanding of the impact of external trends and competition and its impact on the Oil & Gas Business
  • Ability to boldly challenge the Business/Function to think through strategic issues and value opportunities
  • Ability to identify, articulate, initiate and deliver high-impact value propositions, overcoming political and organizational barriers
  • Initiate or participate in cross-Business/Function and/or external collaborative efforts that significantly benefit the bottom line.


  • Bachelor’s degree in any Applied Science – IT, Engineering, Library science, Computer Science or related field.


  • 3-12 years of corporate IT experience in any of the following areas: Consultancy, Business Analysis, Data/Information Management, Project Management (Infrastructure or Application), Application Support Services, digitalization or Software Engineering, Data and Analytics, End-user computing and Library and Archiving.

Possess the following (Soft) skills:

  • Excellent communications skills (written and verbal)
  • Critical/Analytical thinking with innovative problem-solving skills
  • Collaboration / Team working skills
  • High ethical standards with integrity;
  • Ability to manage confidentiality/sensitive information.

Significant experience in one or more of the following will be an added advantage:

  • Agile principles and project methodologies
  • Business Change Management,
  • Information Risk Management   
  • IT Service Management
  • Market-standard services
  • human-centred Design
  • Integration Solutions
  • Programme and Project Management
  • Management Information reporting
  • Business Partnering and Stakeholder management
  • Innovative approach to Problem-solving
  • Contract Management
  • Negotiation skills
  • Understanding of contemporary IT platforms – Cloud, Mobile, Digital
  • Cloud deployments: IaaS, PaaS, SaaS
  • Commercial Acumen
  • Passion for value creation and preservation.
  • Continuous Improvement and Learner Mindset.

Familiarity with following tools will also be added advantage:

  • Proficiency in programing Languages like Java, Python, C#, C++, Microsoft.NET, HTML and SQL (popular Relational Database Management Systems e.g. Oracle, MSQL). These skills are required for the Software Engineering role.
  • Native cloud application development – Azure, AWS and DevOps techniques.
  • Languages/Products / Platforms – R, Alteryx: HTML5, React, Angular, Salesforce, PowerApps
  • Robotic Process Automation tools and techniques
  • SharePoint application delivery and support.

Any of these training/certifications will be an advantage:

  • Microsoft certified system engineer
  • Agile Certified Practitioner
  • ITIL Foundation/ Practitioner/Intermediate
  • CCBA (Certification of Capability in Business Analysis) or CBAP (Certified Business Analysis Professional) or PMI-PBA (Professional in Business Analysis) certification.
  • (Sigma) Lean Practitioner with experience.
  • Project Management Professional (PMP).

Employee Value Proposition:

  • Commitment of Leadership, colleagues to Health and Safety of all Staff.
  • Career Growth opportunities and Personal Development
  • Balanced focus on business delivery and personal life.
  • Ethical organization
  • Committed to cleaner energy and societal License of Operate, sustainable community development.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  • Interested applicants should not apply for more than one of the eight advertised information technology roles in Nigeria. Submitting more than one application will lead to automatic disqualification of all the applicant’s applications.
  • Kindly note that all fields are mandatory in the online applications forms.


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