British Council Nigeria Job Vacancies 2021 Recruitment: Apply for the ongoing graduate jobs recruitment for British Council vacancies / jobs in Nigeria 2021 – Diploma and Degree holders
The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.
British Council Nigeria Graduate Job Recruitment 2021
Job Title: Customer Service
Locations: Lagos or Abuja
Head of Customer Service Nigeria
Pay band: 7
Department: Business Delivery
Contract type: Locally Engaged
VIEW DETAILS AND APPLY HERE
Job Title: Project Manager – Arts
Location: Lagos, Sub Saharan Africa, NG
Pay band: 6 (Locally engaged)
Alternative locations the role could be based: Lagos, Nigeria
Contract type: Fixed Term
Duration: 12 Months
VIEW DETAILS AND APPLY HERE
Job Title: Customer Service Assistant
Pay band: 2
Remuneration: N 3,390,541 per annum
Post Location: Lagos
Contract type: Locally Engaged
Duration: 1-year fixed term contract
Positions Available: 3
About the job
- The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
- The Role holders will support the achievement of country plan objectives in Nigeria by delivering customer services. The successful candidate will project a professional image of British Council and provide a high quality, welcoming and efficiently integrated enquiry service for the full range of the British Council’s English and Exams activities, product and services. You will need to meet Customer Service Excellence standards in all inbound and outbound contact with customers.
- English Language Proficiency Level minimum B2, written and spoken
- University Degree or equivalent work experience
- Minimum 2 years call centre experience
- Experience working with CRM (Client Relationship Management) & Call management systems
- At least 2 years dealing with customers and enquiries within a reputable customer service environment with proven positive track record
- Proven experience of providing service within quality standards
- IT skills and experience working with MS Word & MS Excel
- Attention to detail
- Fluency in one of the 3 major Nigerian languages – Hausa, lgbo or Yoruba
- Customer Service qualification
- Experience in supervising a group of people to achieve a specific purpose
Additional Information: Candidates must have current legal right to live and work in Nigeria.
- Closing Date: 25 April 2021 applications will close 23:59 SAST
- A connected and trusted UK in a more connected and trusted world.
- The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.
- The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.
- The British Council is committed to safeguarding children, young people and adults who we work with.
- We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
- Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
- If you have any problems with your application please email [email protected]
Deadline: 25 April 2021
How to Apply: All interested candidates should Click Here to apply online.
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Job Title: Arts Project Manager, Nigeria (Maternity Cover)
- This Call for Proposals is to identify an associate consultant that will be contracted as Arts Project Manager, Nigeria. The consultancy will be for 8 months to cover maternity leave and a handover period either side of the leave.
- The role will support British Council West Africa Arts Programme to respond to programme delivery and emerging opportunities in its arts in line with country, regional and corporate priorities.
- Working within the West Africa Arts cluster and the wider British Council team to deliver programmes, audiences and partnerships which contribute to the British Council’s SSA Arts programme.
- The projects will be delivered through close liaison with Programme Manager Arts – Ghana and West Africa, the Arts team in Nigeria, the West Africa cluster and supported by one Intern and one Project Officer.
- British Council is a leader in education, arts and social issues around the world and focuses many of its activities on providing access to improved services, facilities and opportunities in these areas across the globe.
- British Council Sub-Saharan Africa Arts strategy will focus on supporting our regional vision through working to develop stronger creative sectors in Sub-Saharan Africa (SSA) that are better connected to the UK. This work will enable the UK to hear clearly the voices of young Africans.
- We work through our partners in the creative sectors of the UK and SSA to stimulate new ways of connecting with and understanding each other through the Arts.
- The strategy delivers programmes in thematic strands which include Creative Enterprise (supporting livelihoods in the creative industries) and Connecting (connecting artists and other cultural professionals often to make new work and show to new audiences).
Approach and Activities
- The selected consultant will be contracted for a maximum of 8 months from 1 June 2021 to provide the services and deliverables as articulated at the start of the consultancy with reasonable skill, care and ability in accordance with the standards set by British Council in any contractual agreement associated with these Terms of Reference.
- The approach for delivery of the consultancy will be working five days per week, remotely and on occasion at the British Council office in Lagos as safety precautions permit.
The key deliverables for the consultant will be finalised on contracting and include (but not be limited to):
- To implement a portfolio of projects within the West Africa Arts programme with the support of internal project officers, UK project managers and/or external delivery partners to meet agreed project targets.
- To be the dedicated point of contact for assigned projects managed in Nigeria and digital / social media activity for West Africa.
- To manage relationships with project partners, and representing the project to other external stakeholders
- To ensure that all project activity reflects key equal opportunities and diversity issues
- Project planning, using tools including project plans and initiation documents, Project logic models, Gantt charts and scorecard instruments (audience forecasts and actuals, quality of service questionnaires)
- Prepare and manage detailed expenditure budgets for projects to British Council standards
- Manage cash flow, profiling and monthly, quarterly and annual reporting of budgets managed Manage procurement in accordance with corporate procurement policy and processes
- Support Programme Manager with information for monthly budget management reports and quarterly reforecasting returns.
- Work with the Marcomms colleagues to develop and manage digital marketing and audience development campaigns including but not limited to social media platforms
- Provide content to the Marcomms team for communications materials for distribution internally and externally in Nigeria, the region and UK
- Ensure the evaluation strategy for each project is implemented in accordance with Corporate Scorecard standards and to report likely variations from target.
Working with other members of arts team, the post holder will:
- Maintain and expand knowledge of the Nigerian arts sector
- Develop and sustain relationships with key practitioners and organisations, both established and emerging talent;
- Represent our work in arts to external partners and stakeholders
- Proactively identify and pursue opportunities for developing new physical and digital audiences for delivery of British Council arts projects in Nigeria
- Provide advice to UK organisations, artists and professional networks on the international development of their work
- Working with all teams, to develop, implement and maintain an imaginative and comprehensive social media presence
- Actively contribute to developing and delivering British Council Nigeria’s ‘overarching’ online presence, enhancing our external profile.
- Monitor and identify trends in Nigeria social media, market intelligence and insight to support effective strategies, plans and audience reach
- Identify, build relationships and pro-actively engage with influential bloggers, journalists and on-line commentators and media agencies relevant to our work
- Working with local and regional digital team to edit and create new content for the relevant British Council’s country pages on the country website with the aim of increasing interactive engagement and audience reach.
- Compile monthly reports detailing broadcast, tracking mentions, trends/engagement levels with analysis of data to inform future online presence and approach
- Provide corporate returns as required on our social media / digital reach, channels, audiences and digital engagement figures
- Ensure that planning, delivery and implementation of managed projects are executed in line with British Council EDI standards
- Engage in professional networks and continuous professional development to ensure that knowledge and expertise are kept updated.
In the delivery of the assignment, the consultant will be required to ensure to be guided by British Council requirements as follows:
- Diversity: All case studies and materials used for the programme will be in line with British Council equality and diversity approach as outlined at: https://www.britishcouncil.org/organisation/how-we-work/equality-diversity-inclusion
- Safeguarding: All case studies and materials used for the programme will be in line with British Council Safeguarding policy as found at: https://www.britishcouncil.org/about-us/how-we-work/policies/safeguarding
- Information management: All data that the consultants gain access to in the course of their delivery of the assignment will be handled in line with British Council Information and Security policy as outlined at: https://www.britishcouncil.org/organisation/transparency/policies/child-protection
- Further requirements will be outlined in the contract to be signed
Linkages With Other Interventions:
- This assignment links to British Council’s work in arts, education and society as outlined at: https://www.britishcouncil.org.ng
- Consultant will be required to work remotely primarily or from the Lagos office in line with general office safety guidance in response to Covid-19 Pandemic.
- During handover period, meetings with the current Project Manager will take place at the British Council office in Lagos.
Monitoring & Evaluation:
- Where there are no Monitoring & Evaluation responsibilities connected to the assignment, the consultants will still need to participate in M and E activity as outlined by the M and E consultants as well as monitor delivery of the M and E consultancy by the selected supplier and report to British Council on this.
Timing and Resources
- The assignment durations is 8 Months from 1st June, 2021.
- The consultant will report to a named individual within the West Africa arts team and this to be communicated at contracting.
The successful candidate will have:
- Project Management skills
- Strong Communication skills
- Planning and organising skills
- Finance and resource Management skills
- Knowledge of the arts sector in Nigeria
- At least two years’ experience in similar role (covering key elements of this job)
- Proven success in application of social media for business use
- Knowledge of digital media tools.
Remuneration will be pegged as follows:
- Maximum Chargeable Days per month – 20 Days
- Daily Rate N29,767.55 per day
- All remuneration is all inclusive (with the exception of out of state travel) and subject to 5% withholding Tax.
Application Closing Date
How to Apply
Interested and qualified candidates should send their CV and Cover Letter in one PDF attachment to: [email protected] using the Job Title as the subject of the mail.
Note: We will receive applications until the position is filled.