Business Analyst, Mobile Financial Services at a Telecommunication Firm – Phillips Outsourcing Services Nigeria Limited


Phillips Outsourcing Services Nigeria Limited – Our client, a well established firm in the Telecommunication industry, is recruiting to fill the positions below:

Job Title: Business Analyst, Mobile Financial Services

Location: Port Harcourt, Rivers
Employment Type: Contract
Reports To: Head of Mobile Money Operations
Industry: Telecommunications

Job Summary

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  • The candidate is accountable for design and ownership of Mobile Financial Services and the company’s Wallet platform solutions in a particular market or group account.
  • He /She will support partner to design, develop, test and deploy solutions.
  • Business analyst will engage multiple stakeholders at partner and the company’s side to ensure solution is aligned with the company’s Wallet Platform product best practices, roadmap and customer requirements.


  • Work closely with customer to build a solution based on the received demands and requirements documentation
  • Organize Requirement gathering workshops to ensure all business requirements are captured as input towards Quick study execution by respective R&D organizations.
  • Support Account Manager and Deployment manager in communication of quarterly deployment plan
  • Communicate regularly Ericsson Wallet Platform roadmap for OPCO specific use cases.
  • Support MSCOO, ADM delivery Manager or Head of Service Delivery MFS to build OPCO Deployment Plan.
  • Builds HLD/LLD and ensures sign off from Opco respective stakeholder as part of Demand Technical Governance.
  • Educate OPCOs counterpart on MFS Platform Service catalog and available and planned use cases.
  • Regular gap analysis of use cases and capabilities based on Service catalog versus what is being used to identify growth opportunities.
  • Regular analysis of use cases and capabilities that are not generating revenue or usage is showing constant decline trend.
  • Responsible for value and technical outcome of the demands.
  • Ensure proper routing of demand requests through demand management process, enablement request process or Service Request (MS).
  • Support with end to end lead for hardware ordering and deployment
  • Maintain a healthy demand management lifecycle by properly tracking all milestones with associated dependency and defects properly logged
  • Organizes Requirement gathering workshop to ensure all business requirements are captured as input towards Quick study execution by Design Unit, Customer Adaptation Centre and Program stakeholders.
  • Support Account Manager and Head of Service Delivery MFS in material preparation around Operator Platform Roadmap with focus on OPCO specific use cases.
  • Provide additional support to Operator regarding business development initiatives

Key Qualifications and Requirements

  • University Degree in Technology or Economics, preferably MSC, MBA or equivalent
  • Minimum Experience in Fintech / Electronic Wallet or EWP 5+ years
  • Experience in Mobile Money Solution Architecture and design of use cases 4+ years
  • Previous BSS or adjacent areas experience required
  • Certification in Digital Finance or Digital Money
  • TOGAF Certification is an added advantage
  • ITIL Foundation Certification
  • Proficiency in Agile Methodology and Devops
  • CBAP Certification
  • Working knowledge of Use case Modelling
  • Understanding of standard change management process
  • Standard IT security practices such as encryption, certificate exchange and key management.
  • Maintaining internet facing production-grade applications in virtualized environments such as cloud computing platforms and services.
  • Working with deployment and orchestration technologies (such as Mesos, OpenStack, Ansible and Spinnaker).
  • Working knowledge of IT Infrastructure deployment and installation
  • Understanding of hardware ordering processes using Premium Ordering
  • Good knowledge on Containers, Docker, Kubernetes.
  • Working knowledge of REST and SOAP APIs
  • Strong Knowledge of business principles and practices
  • Excellent communication skills in written and spoken English and French
  • Good at handling resource planning and competence development

N500,000 – N700,000 Monthly.


Application Closing Date
7th March, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.


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