Customer Service Officer at IFS Group

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IFS Group, a Cleaning and Facility Management company, is currently recruiting suitable candidates to fill the position below:

Job Title: Customer Service Officer

Location: Gbagada, Lagos
Employment Type: Full-time

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Job Description

  • Helpdesk is responsible for logging and prioritising service requests into the CAFM system, providing the users with a unique task reference number and notifying the agreed services.
  • Receiving and placing customer service telephone calls. Maintaining solid customer relationships by handling questions and concerns with speed and professionalism. Resolving customer complaints, managing database records, drafting status reports on customer service issues.
  • Resolving customer complaints, managing database records, drafting status reports on customer service issues , Data entry and research as required to troubleshoot customer problems
  • Physical visit to follow up on completed jobs

Requirements

  • Candidates should possess a Bachelor’s Degree qualification with at least 3 years work experience.

Salary
N75,000 / month.

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Application Closing Date
15th November, 2021.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

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