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Customer Service Sales Agent at a Telecommunication Company – Nicole Sinclair Consulting

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Customer Service Sales Agent at a Telecommunication Company – Nicole Sinclair Consulting
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Nicole Sinclair Consulting – Our client, a Telecommunication company, is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Sales Agent
Location: Lekki / Ikate -Lagos
Employment Type: Full-time

About the Job

  • We are seeking to employ a Customer Service Sales Agent to interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services

Responsibilities

  • Perform informal and formal needs assessments for each customer to recommend appropriate goods and services
  • Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease
  • Maintain a neat and clean appearance to represent a positive image of the company and its brand at all times
  • Participate in training and professional development and put new skills to immediate and meaningful use
  • Foster a positive and pleasant working relationship with members of the customer service sales team
  • Familiarize yourself with current information about services and products available for customers
  • Accurately record customer demographics, sales orders, or other information digitally or in written form
  • Communicate with clients in Spanish or other local languages or refer them to a capable member of the team
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service teamsales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing information
  • perform customer verifications
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage customers’ accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments, and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Communicate and coordinate with internal departments

Competency / Skill / Requirements

  • At least a B.Sc Degree in Marketing or other related field.
  • 3-5+ years c, preferably from customer service field.
  • Experience from the IT industry will be an added advnateg
  • Knowledge of IT and telecoms industry an added advantage
  • Good personal presentation and professionalism
  • Good organization and prioritization skills
  • Strong administrative skills
  • Good verbal and written communication skills
  • Confident presentation skills
  • Strong interpersonal skills
  • Ability to work under pressure and to strong targets
  • The ability to manage own workload
  • Ability to use initiative to work alone.

Salary
N70,000 / Month.

Application Closing Date
Not Specified.

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