Entry-level Customer Service Executive at a Commercial Bank – Workforce Group

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    Workforce Group – Our client, a Commercial bank is recruiting to fill the position below:

    Job Title: Customer Service Executive

    Location: Lagos
    Employment Type: Contract

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    Job Description

    • Manage large amounts of incoming phone calls.
    • Identify and assess customers’ needs to achieve satisfaction.
    • Build sustainable relationships and trust with customer accounts through open and interactive communication.
    • Provide accurate, valid and complete information by using the right methods/tools.
    • Meet personal/customer service team sales targets and call handling quotas.
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
    • Keep records of customer interactions, process customer accounts and file documents.
    • Perform other duties as assigned.

    Qualification Requirements

    • B.Sc. / HND / OND / NCE only (Minimum of Second Class Lower or Lower Credit)
    • Very quick learner
    • Keen attention to details
    • Good team player
    • Relationship Management
    • Problem Solving
    • Proficiency in the use of Microsoft Office Suite
    • Strong computer skills
    • Interpersonal skills
    • Good written and oral communication
    • Service orientation and strong Customer focus
    • Integrity.

    Application Closing Date
    30th May, 2021.

    How to Apply
    Interested and qualified candidates should:
    Click here to apply online

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