Flutterwave Jobs Vacancies

Apply for Jobs in Lagos & Western States

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.

We are recruiting to fill the following positions below:

Job Title: Backend Engineer (NodeJS)

Location: Lagos
Job Type: Ful Time

About the Role

• We are looking for a driven, passionate, and committed individual to join the team as we grow and expand across Africa and beyond.
• As our Backend Engineer (NodeJS), your primary responsibility will be to implement, maintain, and where applicable, support product features (and or enhancements)

What Your Day to Day Activities Will Be Like

• Implementation, testing, delivery, and maintenance of product features (new and existing)
• Creating technical reports on feature implementations
• Research on existing/new product features and areas of improvement
• Commitment to creating and maintaining secure coding practices (and standards)
• Providing support for product features (when needed)
• Perform any other duties that may be assigned

Required Competency and Skillset to be a Waver

• At least 2 years of working experience for a Full-time position and an internship position for candidates with less than a year of working experience
• Good knowledge of Javascript for the backend (NodeJS) [Typescript is a plus]
• Good, working, knowledge of a git
• Good, working, knowledge of the SQL query language (MySQL flavor). [Knowledge and understanding of ORMs is a plus]
• Good, working, knowledge of NoSQL databases (MongoDB especially). [Knowledge and understanding of ODMs is a plus]
• Good research skills
• Good time commitment/management skills
• Attention to details
• Quick learner.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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Job Title: Senior Core Engineer (.Net, Java)

Location: Lagos
Job Type: Ful Time

About the Role

• We are looking for a driven, passionate, and committed individual to join the team as we grow and expand across Africa and beyond.
• As our Senior Core Engineer, your primary responsibility will be to Manage and seamlessly blend front-end and back-end web development.
• Build new, improve and manage existing integrations and applications with external partners.

What Your Day to Day Activities Will Be Like

• Produce application architecture design translated from high-level product/user requirements
• Design, develop and deliver code that can support new product feature/enhancements in an agile environment
• Develop customer-facing applications using RESTful APIs
• Create database schemas that represent and support new products/ enhancements
• Maintain quality and ensure optimum performance of developed applications.
• Collaborate in design and development with the rest of the team.
• Maintain code integrity, organization, versioning, and apply object-oriented design principles
• Carry out unit tests of developed applications as well as set up automated testing of applications to ensure correctness, robustness, and scalability
• Work with front-end designers and converting designs to visual elements.
• Maintain code and application security at all times. Ensure data protection.
• Develop applications in back-end programming languages like Java, .NET, PHP as well as web technologies such as HTML, CSS, JavaScript, Jquery
• Guide and mentor new engineers and interns
• Perform other duties assigned by team lead or engineering manager.

Required Competency and Skillset to be a Waver

• In-depth knowledge and understanding of the organization’s strategy, product, and service offerings
• In-depth understanding of both front-end and back-end languages, and SEO standards
• Excellent Data structures and algorithms as well as creative skills to apply them in solving problems
• Excellent knowledge of database and ORM technologies
• Ability and interest to quickly learn new languages and technologies
• Excellent organizational and people management skills
• Excellent problem-solving, troubleshooting, and quality assurance skills
• Excellent time management and analytical skills
• Excellent agile delivery knowledge including branching, testing, and continuous development. Collaborate with other engineers to deliver sprint goals
• Excellent Devops knowledge including Source Control, Continuous Integration, Configuration Management, Deployment Automation, Containers, Orchestration and Cloud Platforms like AWS, Azure, and GCP.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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Job Title: Android Developer

Location: Lagos
Job Type: Ful Time

About the Role

• We are looking for driven, passionate and committed individuals to join the team as we grow and expand across Africa and beyond.
• As the Android Developer, you will be responsible for developing applications for devices powered by the Android operating system as well as the development of Android applications and their integration with back-end services.

What Your Day to Day Activities Will Be Like
Design and development of professional business applications for the Android platform.

• Collaborate with cross-functional teams to define, design, and ship new features in a dynamic work environment.
• Work with external data sources/ APIs, unit-test code for robustness, including edge cases, usability, and general reliability.
• Work on fixing bugs and improving application responsiveness, quality and performance.
• Continuously discover, evaluate, and implement new technologies to improve development efficiency.
• Translate designs and wireframes into high quality code
• Design, build, and maintain high performance, reusable, and reliable Java code
• Ensure the best possible performance, quality, and responsiveness of the application
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization

Required Competency and Skillset to be a Waver

• Senior Developer: Minimum of 5 years of relevant work experience
• Junior Developer: Minimum of 2 years of relevant work experience
• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with offline storage, threading, and performance tuning
• Ability to design applications around natural user interfaces, such as “touch”
• Familiarity with the use of additional sensors, such as gyroscopes and accelerometers
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with cloud message APIs and push notifications
• A knack for benchmarking and optimization
• Understanding of Google’s Android design principles and interface guidelines
• Proficient understanding of code versioning tools, such as Git
• Familiarity with continuous integration.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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Job Title: Contact Center Manager

Location: Lagos
Job Type: Full Time

About the Role

• Flutterwave is looking for a Contact Center Manager. This role will be responsible for shaping the future of the contact center operation, being committed to delivering a great customer contact experience through all customer engagement and customer contact channels which might be; Phone, Email, Web/Live Chat, Video, Social Media, Web reviews, Correspondence.
• This role will lead a number of CX Interns through a team of Supervisors.
• The Contact Center Manager will ensure that all channels are available to customers always, customers receive a friendly, professional, and consistently high-quality service helping to resolve various queries, close any sales inquiries and get it right the first time.

Responsibilities
Responsibilities include but are not limited to:

• Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.
• Deliver cost efficiencies and improvement in Customer Satisfaction Scores.
• Applying best practices, develop continuous process improvement, and make recommendations based upon the employee and customer insight.
• Develop plans and offer insight and knowledge to the organization on the use of new tools and technologies; Telephony, CRM, and WFM to create a cost-effective operation consistently achieving contact handling SLAs
• Lead, inspire and co-ordinate the contact center staff at all levels to create motivated and engaged colleagues.
• Be responsible for the customer contact processes and their associated customer experience.
• Work with the CX lead to support company initiatives to drive improvements, improve efficiency and reduce complaints.
• Ensure competitive response and resolution times to customer queries and complaints.
• Ensure the Contact Center is functioning at all times, documenting and reporting any interruption in service to the appropriate channel.
• Build relationships, earn trust and buy-in from customers in order to get referral business, and retain customer loyalty.
• Ensure that resource is fully utilized and any contact demand is effectively covered.
• Responsible for the recruitment, training, induction, and coaching strategy across the contact centers
• Support the Customer Experience lead in driving and implementing the CX strategy for the Company.
• Any other duty assigned.

Desired Skills and Expertise

• Proven experience of leading a service-driven contact center operation with experience of managing an operation through periods of significant growth or change.
• Excellent written and communication skills.
• Ability to engage with leaders at all levels across the wider business to achieve goals and objectives.
• Exceptional interpersonal, customer service, problem-solving, and conflict resolution skills.
• Knowledge of management principles and familiarity with company products, services, and policies.
• Strong coaching and leadership skills, ability to motivate employees.
• Decisiveness and attention to detail.
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
• Result oriented. Focuses on getting things finished.
• Confidentiality
• Integrity and honesty.

Other Requirements:

• Willingness to work on weekends & public holidays
• Positive attitude
• Willingness to switch roles within the team.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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Job Title: Reconciliation Analyst

Location: Lagos
Job type: Full Time

About the Reconciliation Analyst Role

• Flutterwave is looking for a Reconciliation Analyst. This role will primarily be responsible for the effective reconciliation of Flutterwave’s receivables to ensure the accounting system reflect correct transactions and give a prompt resolution of discrepancies.

Responsibilities include but are not limited to:

• Reconciliation of transactions on all Flutterwave’s product accounts
• Maintain a clear view of payables and receivables,
• Perform daily reconciliations
• Ensure that money lost is < daily net reconciliation,
• Provide reports by; product type, channels, and country currency
• Perform research, reconciliation and resolution of all account discrepancies originating from customer, merchant or third-party errors
• Ensure spooled information regarding merchant disbursement is verified and reconciliation is set up to ensure funding and credit value is verifiable
• Regularly collate and consolidate key performance indices and be able to highlight gaps and recommend remedial actions
• Proactively think of strategic methods to improve process
• Any other duties assigned

Requirements
Desired skills and expertise:

• Proven years of experience in reconciliation
• Deep understanding of local and international card schemes settlement
• Excellent Financial analytical, strategic planning and execution skills
• High-Level attention to details
• Ability to identify errors
• Strong relationship management skills
• Ability to manage multiple priorities and meet set deadlines.
• Excellent interpersonal and communication skills.
• Excellent presentation skills
• Excellent working knowledge of all Microsoft Office Products, (PowerBI, Outlook, Powerpoint) especially Excel
• SQL/MY SQL skills to extract data from databases
• Good communication skills with the ability to express technical ideas to a non-technical audience
• Self-starter with initiative – the ability to solve problems that arise, often encountering new situations
• Work goal-oriented based on minimum supervision
• High sense of responsibility, accountability, integrity, and ethical standards
• Ability to work independently to fulfill assigned tasks

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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Job Title: Investor Relations Associate

Location: Lagos
Job Type: Full Time

About the Role

• Flutterwave is looking for an Investor Relations Associate.
• The primary responsibility of this role will be to support the overall Investor Relations team to increase shareholder value.

Responsibilities
Responsibilities include but are not limited to:

• Provide constant information and feedback to the executive management team in regard to investor feedback, suggestions, complaints, and opinions as well as market research from equity research positions.
• Work with multiple teams including Legal, Finance, Communications to present our financial standing to the financial community.
• Conduct research to identify emerging trends and topics for investor discussion.
• Utilize data to analyze Flutterwave’s position in the market, as well as that of our competitors.
• Identify possible areas for improvement

Desired Skills and Expertise

• Bachelor’s Degree or equivalent experience required.
• Minimum of 2 years of relevant work experience with proven expertise in financial analysis
• Proficient in Microsoft Excel
• Efficient multi-tasker and ability to work & deliver under pressure.
• Excellent client management, communication, negotiation, and problem-solving skills
• Experience creating and presenting reports to executive management.
• Knowledge of and/or experience working in the African market is a plus.
• Proficiency in Microsoft Office Suite.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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Job Title: Strategic Investments Associate

Location: Lagos
Job Type: Full Time

About the Strategic Investments Associate Role

• Flutterwave is looking for a Strategic Investments Associate. The primary responsibility of this role will be to support the overall Investor Relations team to analyze and execute fintech investments and additional strategic collaborations.

Responsibilities include but are not limited to:

• Source, screen, and pipeline potential strategic investments in alignment with our line of business sponsors and market structure players
• Assist with executing transactions related to strategic investments.
• Monitor the portfolios of the selected investments.
• Conduct valuation analyses.
• Present investment opportunities to management

Desired skills and expertise:

• Bachelor’s degree or equivalent experience required.
• Minimum of 2 years of relevant work experience with proven expertise in financial analysis
• Experience in strategy consulting or investment banking a plus
• Proficient in Microsoft Excel
• Efficient multi-tasker and ability to work & deliver under pressure.
• Excellent client management, communication, negotiation, and problem-solving skills
• Experience creating and presenting reports to executive management.
• Knowledge of and/or experience working in the African market is a plus

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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Job Title: Technical Account Manager

Location: Lagos
Job Type: Full Time

About the Technical Account Manager (TAM) Role

• As our Technical Account Manager, you’ll be responsible for managing and ensuring to grow relationships with our amazing customers. The ideal candidate is someone who is interested in all things financial technology and working with people at all levels and areas of Flutterwave to deliver amazing payment experiences to our enterprise customers

You’ll love this job if you:

• Have an intellectual curiosity about payments and technology
• Have high technical aptitude to quickly understand customer use cases and requirement
• Have the ability to drive cross-functional teams from ideation to solution
• Have the ability to manage proactive and reactive tasks effectively
• Are self-driven, self-starter, extremely passionate, goal-getter
• Are passionate about delighting customers
• Are comfortable managing relationships within every aspect of the customer organisation from senior executives to engineers
• Embrace the challenge of managing multiple customer simultaneously
• Are comfortable working in ambiguity and the constant change of life at a start-up experiencing hyper growth

What Your Day to Day Activities Will Be Like

• Represent the voice of the customer within Flutterwave
• Work closely with a team of product managers and engineers to ensure delivery of payment experiences to our customers
• Translate customer requirements into detailed oriented action plan with identified objectives and milestones
• Support development, execution, and improvement of the customer success lifecycle management process at Flutterwave
• Assess technical issues and work with resources/personnel toward resolution
• Create value for customers by defining relationship requirements and high value business outcomes
• Work with Flutterwave’s sales team to explore opportunities to grow and expand customer relationships

Required competency and skill-set to be a waver

• Bachelor’s degree or equivalent in Business, Engineering, or a related technical field from an accredited university
• Payment experience is mandatory
• 2-3 years in a customer-facing role, preferably with enterprise-level technical support
• Understands how APIs work, has a strong background in Software development
• Experience in data mining – collect, process, analyse and build models to address business problems
• A high degree of curiosity and a willingness to learn, develop, and solve complex problems
• Excellent verbal and written communication skills

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online