Front Office Personnel / Guest Service Agent at Precious Palm Royal Hotel

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Precious Palm Royal Hotel is a sensational resort strategically located in a serene and cozy and Transport, Headquarters, Lagos – Benin Expressway. Isiohor, Ugbowo environment; and shares a common boundary with the Nigerian Army School of Supply, Benin City, Edo State, Nigeria.

We are recruiting to fill the position below:

Job Title: Front Office Personnel / Guest Service Agent

Location: Benin City, Edo
Employment Type: Full-time

Position Summary

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  • Represents the hotel to the guest throughout all stages of the guest’s stay.
  • Determinate a guest’s reservation status and identifies how long the guest will stay.
  • Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.
  • Verifies the guest’s method of payment and follows established credit-checking procedures.
  • Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

Duties and Responsibilities

  • Register guests and assigns rooms. Accommodates special requests whenever possible.
  • Assist in pre-registration and blocking of rooms for reservations.
  • Thoroughly understand and adhere to proper credit, check- cashing, and cash handling policies and procedures.
  • Understand room status and room status tracking.
  • Know room locations, types of rooms available, and room rates.
  • Must be sales-minded.
  • Presents options and alternatives to guests and offers assistance in making choices.
  • Know the location and types of available rooms as well as the activities and services of the property.
  • Coordinate room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms through your manager.
  • Know cancellation procedures.
  • Know how to use front office equipment.
  • Process guest check-outs.
  • Use proper telephone etiquette.
  • Communicate services and amenities of the hotel to guests.
  • Report any unusual occurrences or requests to the manager or supervisor.
  • Know all safety and emergency procedures. Should be aware of accident prevention policies / measures.
  • Maintains the cleanliness and neatness of the front desk area.
  • Ensure that guest, are given prompt and adequate attention.
  • Act as public relation officer of the hotel.
  • Maintain register of guest and visitors and report daily to your manager / supervisor.
  • Ensure that guest room are checked immediately guest check out.
  • Maintain a registered of equipment and items in the rooms.
  • Ensure that every item needed by guest is promptly attended to.
  • Received visitors into the hotel and ensure that prompt attention is giving to them.
  • Prepare occupancy rate of guest on daily basis in a register and report thereon.
  • Any other duties as may be assigned to you from time to time by management or your manager / supervisor.

Requirements

  • B.Sc Degree / HND qualification
  • At least 1 year experience.

Application Closing Date
25th July, 2021.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] and copy [email protected] and [email protected] using the Job Title as the subject of the mail.

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