Haulage and Logistics Nigeria Limited Recruitment for Customer Service

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    Haulage and Logistics Nigeria Limited Recruitment for Customer Service – Haulage and Logistics Nigeria Limited – Our client in the automotive industry is recruiting to fill the position below:

    Haulage and Logistics Nigeria Limited Recruitment for Customer Service

    Job Title: Customer Service Manager

    Location: Lagos

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    Job Responsibilities

    • Improving customer service procedures, policies and standards for the department and company
    • Develop a growth strategy focused on both financial gain and customer satisfaction
    • Develop customer satisfaction goals and coordinate with the team to them on a steady basis
    • Implement an effective customer loyalty program
    • Understand customer’s needs and expectations
    • Provide trustworthy feedback and after-sales support
    • Build strong, long term relationships with new and existing customers
    • Communicate with customers on a regular basis and respond to specific queries
    • Suggest solutions and innovative ideas to meet customers’ needs
    • Act as the liaison between key customers and internal team
    • Developing feedback or complaints procedures for customers to use
    • Training staff to deliver a high standard of customer service
    • Perform any related tasks as assigned and work closely with other departments

    Job Requirements

    • Bachelor’s Degree in Business Administration or relevant field
    • Minimum of 5 years cognate experience in Customer Service, with at least 3 years in managerial role
    • Proficiency in Microsoft office and customer service software
    • Master’s Degree will be an added advantage with a profession certification
    • Excellent leadership and interpersonal Skills
    • Excellent verbal and written communication skills
    • Efficiency and organizational Skills.

    Application Closing Date
    12th November, 2021.

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    Method of Application
    Interested and qualified candidates should send their Applications and detailed CV to: [email protected] using the Job Title as the subject of the email.

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