Head, Digital Lending at United Bank for Africa Plc (UBA)

Head, Digital Lending at United Bank for Africa Plc (UBA)
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United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Head, Digital Lending
Location: Lagos, Nigeria
Job Type: Permanent

Job Description

  • We are currently seeking a Head of Digital Lending. The candidate for this position must have a thorough knowledge of Individual / Personal / Retail Banking products and services, and extensive Banking Industry knowledge.

Job Objective(s)

  • Responsible for delivering the strategic agenda for Digital Lending through balance sheet growth, customer acquisition, customer retention, and profit & loss targets to support the achievement of overall business strategy in a cost-effective and high return manner.


  • Develop and lead the implementation of the Digital Lending strategy in line with the overall Consumer Lending Strategy.
  • To ensure achievement of profitability targets through revenue maximization and prudent cost management.
  • Implements Bank-wide go-to-market strategy for new initiatives, working with all relevant departments/stakeholders to drive execution.
  • Drive sustainable growth and acquisition of new customers for Consumer Lending segments through the development and maintenance of quality products, propositions, and solutions pertinent to its business
  • Build and maintain productive and strategic relations with stakeholders to drive the development and delivery of business solutions and revenue growth for the Consumer Lending business.
  • To drive customer-led propositions for the Consumer Lending business by developing a pipeline of value-adding customer solutions to include customer experience, products, and service offers.
  • Manage an effective customer loyalty program for networking and deepening the UBA Individual/Personal Banking market penetration.
  • Ensure strong cross-selling of existing and new products to existing and new customers; and in this process, maintain effective liaison with all relevant stakeholders in the Bank.
  • Champion the delivery of consistent, seamless, and trusted customer service to ensure customer retention and loyalty.
  • Coordinates the development and deployment of value propositions, product offerings, target segment strategy, and business plan for the Consumer Lending business
  • Has oversight and ownership of end-to-end processes to ensure execution of onboarding for customers and fulfillment of products
  • through engagement with relevant stakeholders involved in executing the standard process to ensure delivery of a seamless customer value proposition.
  • Responsible for Portfolio health on relevant products – track portfolio performance (through lead indicators) and take necessary actions to ensure product integrity is maintained.
  • Develops and monitors specific sales & marketing campaigns together with relevant stakeholders to leverage market opportunities that generate new sales/volumes and increase market share.
  • Accountable for all relevant segment/product metrics as applicable within the Bank’s policy where applicable (e.g. risk limits, delinquency, compliance requirements, etc.)
  • Monitors sales impact & profitability of marketing expenditures – both on BAU and special campaigns.
  • Optimize fees and charges to create value for clients in line with Treat client’s fairly principles
  • Market Research & Support Function
  • Maintains a detailed and current understanding of the industry; (current market structures; regulatory requirements and issues; etc) to ensure opportunities are realized and risks mitigated.
  • Ensure adequate support programs (like pieces of training, lead generation, etc) to enhance product knowledge to the Sales team and branch staff.
  • Ensure robust communication on the pertinent segment/product performance, market/regulator changes, and relevant customer insights.
  • Identify and engage low/non-performing locations/countries periodically.
  • Ensure all issues raised from the business offices are adequately treated and/or escalated to appropriate units where necessary.
  • Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements.
  • Maintaining the quality of the Consumer Lending portfolio within the stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
  • Ensure compliance with the Bank’s policies, procedures, and regulatory requirements.

  • Lead, motivate, and continuously develop a credible high performing Consumer Lending team.
  • Coordinates activities of Product and Segment Managers to ensure identified Area opportunities are tapped.
  • Drives successful execution and monitoring of marketing campaigns.
  • Routinely attends Area/Directorate planning/business review meetings.
  • Analyses escalated area sales challenges, proffers alternative solutions, and implements recommendations that ensure achievement of segment/product performance targets
  • Coordinates regular reporting to Head, Consumer Lending, and Executive Management on Segment/Product performance.
  • Liaises with Performance Monitoring to extract relevant product-related performance data for budgeting, monitoring, and reporting.
  • Assists Head, Consumer Lending (in consultation with HCM) to implement effective succession planning, people management and execute recruitment strategies for the group.
  • Ensure that new/redeployed product managers are provided with the support required to work – ID cards, computers, phones, etc.
  • Ensure regular performance management is executed for all staff within the Consumer Lending team.
  • Ensures adequate training of product & segment managers as well as product executives in partnership with UBA Academy
  • Coordinates the required engagement with Risk Management and Compliance unit to monitor and ensure product offerings are compliant with the bank’s policies and regulatory requirements
  • Ensures delinquency management on all products in liaison with retail risk management (where applicable).


  • First Degree in any related field.
  • Masters and/or other professional qualifications will be an added advantage
  • Professional Qualifications would be an added benefit.
  • Minimum of 8 years of general banking experience with at least 5 years’ experience in Retail/Consumer/Individual Sector 3 years of which must have been in a leadership position.

Knowledge & Skills Required:

  • Must have hands-on experience in Credit Analysis & Administration, Sales, Relationship Management, Customer Service, and commercial and product development functions of a commercial bank at the managerial level.
  • Demonstrated consistent high performance in role(s) held in the last three years.
  • Working extended hours is an inherent nature of the job.
  • Willing to travel extensively – locally/internationally.
  • Excellent product and project management skills.
  • Excellent interpersonal, and negotiation skills with the ability to network, generate new business and develop strong business relations.
  • Strong leadership skills with demonstrated competencies in championing high-performance management.
  • A good understanding of risk, credit policies, and procedures.
  • Excellent communication, planning, organization, problem-solving and analytical skills.
  • Extensive knowledge of the bank’s policies and procedures.
  • Excellent interpretation of business needs into operational requirements.
  • Good Understanding of the Nigerian Banking Industry and Remittance industry.
  • Knowledge of CBN’s policies and the business environment.

What We Expect From You:

  • High degree of professional ethics, integrity, and responsibility.
  • Highly organized, proactive, ability to work independently and take ownership of tasks assigned.
  • Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
  • High sense of confidentiality and discreteness.

What You Should Expect From Us:

  • Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
  • Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
  • Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

Application Closing Date
25th August, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online


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