ipNX Technical Support Engineer (i-TAC Engineer) at ipNX Nigeria Limited

0

ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years.

We invite applications for:

Job Title: ipNX Technical Support Engineer (i-TAC Engineer)

>>>Click Here to Join JOBS IN NIGERIA & OVERSEAS Telegram Channel and Receive Job Updates
  • Job ID: 22
  • Location: Lagos
  • Department: Service Assurance
  • Function: Technical Support
  • Reporting to: Service Assurance Manager
  • Work Schedule: Shift
  • Travel Frequency: Seldom

Purpose of the Job

  • Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Expected Key Results (Detailed KPIs):

  • Incident Management (First Call Resolution)​​​
  • Prompt Response to inbound calls and emails
  • Follow up on unresolved complaint/ open tickets to closure
  • Timely Escalation/feedback to relevant units.
  • Preparing Technical Reports

Educational Qualifications & Functional Skills

  • (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics Engineering
  • CCNA, CCNP (Desired)
  • Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
  • Excellent business communication skills both verbal and written.

Work Experience:

CLICK HERE TO APPLY FOR TOP JOBS OF THE WEEK
  • A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
  • Knowledge and experience with network security (IPSec Firewalls) are desirable.
  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
  • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations

Other Requirements:

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self Development
  • Nimble Learning

Deadline: 30th JUNE, 2020

How to Apply: Interested candidates should Click Here to apply online.

Interested and qualified candidates should address their Cover Letters to:
The Human Resource Manager,
Human Capital Management,
ipNX Nigeria.

LEAVE A REPLY

Please enter your comment!
Please enter your name here