IT Service Desk Engineer at Workforce Group

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Workforce Group – Our client, a leading FMCG company is currently recruiting suitable and qualified candidates for the position below:

Job Title: IT Service Desk Engineer


Job Purpose

  • Manage the first level (L1) support for the client to support the ICT infrastructure and applications.
  • Local management of networks, applications, and infrastructure in line with the Client’s Regional IT standards.

Key Interactions:

  • Internal: Business users throughout the company including all related
  • sites, locations, and remote users. This relates also to any business units & locations where the company is providing a support function.
  • External: Third-party providers of ICT items including hardware and service. This includes, but is not exclusive to, computers & laptops,
  • printers (including leasing companies), telecommunications, network devices, servers and infrastructure (cabling, ICT facilities, etc.).

Key Responsibilities

  • Receiving, prioritizing, documenting, and actively resolving requests from business users in a timely manner, using the company’s (both Regional) IT service desk ticketing application(s);
  • Escalation, where necessary, to the appropriate party depending on the nature of the request or issue (including the data center change/issue management team, and other third-party teams);
  • Maintenance of business user accounts in line with IT control procedures (including new starters, movers and leavers);
  • Carrying activities for adequate system and hardware maintenance according to Regional IT standards;
  • Installation, support and routine maintenance related to all deployed hardware, software and network applications;
  • Ensure supporting records are kept up to date, including back-up logs, asset registers and data related to user information;
  • Developing and adhering to the Service Level Agreements with all client’s software users
  • Maintenance of support documentation and ensure this is available to business users.

Technical Skills:

  • Current technology and practices related to Microsoft (MS) maintenance for Active Directory;
  • MS Windows system administration;
  • Technical knowledge of internet and telecommunications solutions;
  • Experience of MS SCCM deployment;
  • Experience of Service Now desirable (not required);
  • Knowledge of SAP GUI installation desirable (not required);
  • Working knowledge of IT-related infrastructure.

Educational Qualification

  • Good level of secondary education
  • Certification in Microsoft and/or Cisco technology and/or network related disciplines desirable.

Required Experience:

  • Three (3) years’ experience performing service desk operations;
  • Experience with providing support across multiple sites and remote users;

Application Closing Date
20th March, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online


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