Jumia Graduate & Exp. Job Recruitment – (5 Positions) – Nigeria & Overseas

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Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey.

1). Job Title: Chief Marketing Officer – Jumia (Full Time)

Location: Lagos

Job Objective

  • Responsible for overseeing the planning, development and execution of marketing, viral expansion and advertising initiatives for Jumia Nigeria. Generate revenue by increasing visibility and sales through successful marketing for the entire organization, using market research, partnerships, affiliates, pricing, product marketing, marketing communications, advertising and public relations.

Responsibilities

  • Develop overall marketing plan and in line with overall business strategy and goals.
  • Custodian of total marketing, branding and overall marketing performance.
  • Overseeing the CRM process, ROI and managing closely agreed Key Performance Indicators (KPIs) on customer acquisition, repeat purchase, Average Order Value [AOV] etc.
  • Responsible for Marketing Analytics, overseeing market research and competitive intelligence for quick decision making.
  • Prepare, own and control marketing budget.
  • Accountable for an effective organization’s marketing design; including marketing job roles, channel design and marketing resource deployment.
  • Collaborate effectively with other members of the leadership team to ensure alignment of marketing with commercial and business plans.
  • Utilize superior understanding of consumer insights and deep knowledge of local trends to identify innovative ideas for profitable growth and execute them.
  • Managing relationships with Central team in a cohesive manner that brings the best of Central and local collaboration to the benefit of the company.

Qualification & Experience

  • Bachelor’s degree and/or an advanced degree in Marketing, Communications and Business (MBA).
  • 10+ years of experience building strong brands for companies with top class digital experiences for large, global audiences, preferably in the consumer goods industry.
  • 5+ years of data-driven marketing with strong success implementing consumer acquisition and/or retention marketing campaigns with clear business objectives and targets.
  • Track record building and leading a high-performing, cross-functional team of at least 15 people across branding, PR, digital, analytics, acquisition, and retention.
  • Expertise generating, prioritizing, testing, and delivering on initiative that can drive growth by 20%.
  • Have strong marketing, negotiating skills and networking capabilities.
  • Have effective managerial, leadership skills and networking capabilities.
  • Demonstrate excellent interpersonal and service skills.
  • Be highly organized and be able to complete multiple tasks, proactively and with initiative.
  • Self-motivated individual with a strong entrepreneurial spirit.
  • Ability to build solid and relevant relationships with marketing agencies and other local partners.

We Offer

  • A unique experience in an entrepreneurial, yet structured environment.
  • The opportunity to become part of a highly professional and dynamic team working around the world.
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

How to Apply: See Below


2). Job Title: Corporate Affairs Manager – Jumia (Full Time)

Location: Abuja

Job Objective

The role holder is responsible for implementing the Jumia’s Corporate Affairs and Communication strategy in the following areas:

  • Regulatory Compliance
  • Government Relations
  • Stakeholder Engagement

Responsibilities

Regulatory Compliance

  • Highlight high level issues relating to Corporate Affairs are addressed in the right sequence and timely.
  • Develop strategy for public private partnerships and ensure compliance with regulatory bodies. Driving CSR engagements with members of the public and assessing potential implication to group’s brand.
  • Assists in localizing regional Corporate Affairs priorities in line with developing local strategies as required.

Government Relations 

  • Coordinate complex interactions with legislative staff, other local and state officials, federal agency staff and other government officials/staff.
  • Establish and implement short and long-term goals, objectives, policies and operating procedures for the government relations support function;
  • Monitor and evaluates policy programs impacting the Jumia Operations in the industry of operation.

Stakeholder Engagement

  • Work with key stakeholders on consultative efforts to drive reforms that impact the operating environment.
  • Develops and maintains up to date stakeholder maps used to implement pre-determined Corporate Affairs & Communication strategies.
  • Represents Jumia Group in public engagements ensuring the group’s views and positions are well represented.

Competencies Required

  • Translating strategic business objectives into consumer centric engagement tactics
  • Communication: working directly, frequently, with numerous teams to execute these tactics successfully against business goals
  • Strong management and interpersonal skills
  • Collaborative and problem-solving ability to work with cross functional team.
  • Self-motivated individual with a strong entrepreneurial spirit.
  • Cultural sensitivity and awareness
  • High degree of tact and confidentiality
  • Strong reporting, analytical and negotiating skills

Qualification & Experience

  • Bachelor’s degree from any accredited university in the field of Media & Communication, Political Science, Law or Business Administration.
  • MBA or relevant postgraduate qualification will be added advantage
  • Minimum 5 years managerial experience in Public Affairs or Corporate Affairs & Communications, preferably in any regulated industry.
  • Excellent knowledge of current affairs
  • Advanced Proficiency in MS Office (Word, Power Point, Excel) is required.
  • High level of adaptability to diverse and fast changing environments.
  • Experience of working in an environment of cultural diversity

We Offer 

  • A unique experience in an entrepreneurial, yet structured environment.
  • The opportunity to become part of a highly professional and dynamic team working around the world.
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

How to Apply: See Below


3). Job Title: Chief Operating Officer – Jumia (Full Time)

Location: Lagos

Job Objective

  • The Jumia Mall Country COO will be responsible for leading the Customer Experience, Vendor Experience & customer service teams for improved efficiency in the country.
  • Ensuring timely execution of the centrally defined improvements/routines, participating to their refinement through the collection of detailed customer/vendor feedbacks, and leading in-country related specific projects to reach those objectives

Responsibilities

  • Customer & Vendor Experience improvements are the core of Jumia’s strategic objectives.

Customer Experience:

  • all elements impacting the satisfaction of a customer navigating or buying on Jumia online experience, delivery experience, product experience, customer service experience, and aftersales (returns / warranties) experience.

Vendor Experience:

  • all elements impacting the satisfaction of a vendor selling on Jumia: online experience, operational experience and payment/finance experience.

The responsibilities are:

  • Day to day team management:  Customer experience, Vendor experience, Customer Service and IT infrastructure
  • Leadership: Interacting with other central & local teams (logistics & warehousing, IT, commercial, vendor management, marketing) to explain the forecasted activities and get the required support as many of the Ops projects are transversal.
  • Understanding the central improvement projects and ensuring their effective and efficient local execution.
  • Gather detailed feedback from customers & vendors
  • Update the central team with feedback synthesis and related necessary improvements
  • Lead and implement necessary improvements at a local level.
  • Developing Customer & Vendor Experience awareness across the country’s different services, through proper training and communication channels for centralised actions.
  • Leading recruitment activities when necessary.

Competencies Required

  • Owner mentality and an entrepreneurial drive.
  • Proficiency in Microsoft Office (Word, Excel and Power point) tools.
  • Working knowledge of Google Office Productivity Tools.
  • Good verbal and written communication skills and presentation skills.
  • Good problem-solving skills required.
  • Proven ability to manage multiple tasks simultaneously.
  • Ability to work to deadlines and targets, can prioritize tasks under pressure.

Qualification & Experience

  • Bachelor’s Degree in any field from a recognised and accredited University.
  • 8 years work experience and at least 5-6 years’ work experience at a senior operations management level.
  • Deep knowledge of customer/vendor experience best practices in e-commerce or retail industry.
  • Excellent interpersonal and influencing skills.
  • Problem solving and quick decision-making ability.
  • Proven experience in target setting and ability to efficiently manage multifunctional team.
  • Ability to get hands-on with the team & results oriented.
  • Well organized and excellent communication skills.

We Offer

  • A unique experience in an entrepreneurial, yet structured environment.
  • The opportunity to become part of a highly professional and dynamic team working around the world.
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

How to Apply: See Below


4). Job Title: Head of Commercial Planning – Jumia (Full Time)

Location: Lagos

Job Objective

  • The role holder plays a key role within the company, interacts with all the departments to drive performance, lead commercial planning and deliver data driven analysis.
  • Deliver on business plan and take lead on the commercial strategic orientation which will bring an exceptional growth in sales value& volume, the margin and the conversion rate.

Responsibilities  

  • Managing a team of Commercial Planners and Merchandizer ensuring the team is properly structured, motivated and performing.
  • Delivering growth, ensuring pro-active turn around plans leveraging on the power of the marketplace, bringing direction, feedback and support to the whole commercial team.
  • Ensuring all Jumia websites always have for the customer, the right products at the best price, at the right position.
  • Being within Jumia leadership, an early adopter, a leading ambassador and a relentless missionary of Jumia’s strategic commercial orientation.
  • Understanding all your market segments, vendors and customers, bringing valuable insights and convictions to support your data driven commercial recommendations.
  • Building analysis, flying high and diving deep, to ensure smart reporting on the performance of the categories, leading to action-oriented recommendations.
  • Owning the merchandising of our websites, optimizing the placement of our products to deliver on every level of Jumia’s strategy.
  • Working seamlessly with all departments (Commercial, Marketing, Onsite, Operations and other stakeholders), enabling decision making, problem solving and ensuring laser focus execution.
  • Leading massive and complex commercial operations and project management initiatives, coordinating effectively cross functions initiatives.
  • Constantly working toward improving and simplifying our tools.

Qualification & Experience 

  • Bachelor’s degree from any accredited university
  • 7 years+ of experience in Retail/FMCG Industry
  • 3 years plus experience in Consulting will be an added advantage.
  • Experience in sales, negotiating and networking.

We offer

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

How to Apply: See Below


5). Job Title: Regional Internal Audit Managers (West/Central Africa, East/South Africa)

Location: Lagos, Accra, Abidjan or Nairobi

Main Responsibilities

  • The Regional Internal Audit Manager is responsible for evaluating the adequacy and operational effectiveness of Jumia’s risk management, internal control and governance processes. He/she shall plan and execute audit assignments to ensure that people, processes and tools operate according to defined policies, standards, procedures and applicable laws and regulations. Overall, his/her assignments shall provide a reasonable assurance whether significant financial and operational risks are appropriately identified and managed and whether financial information is accurately, completely and timely reported.

He/She shall:

  • Develop a thorough understanding of the business, risks and processes for assigned projects;
  • Implement the approved audit plan including any special tasks or projects requested by Management or the Risk & Audit Committee;
  • Plan and execute audits of operational, IT and financial processes, systems and applications; (covering our regional operations with 50 to 60% travel time);
  • Be a key influencer of operational efficiency and well controlled change management;
  • Present findings to management and provide practical recommendations for improvement and actively monitor audit related remediation and management action plans;
  • Participate in preparing relevant material to be reviewed by the Risk & Audit Committee;
  • Identify emerging issues that may impact the audit plan;
  • Maintain a consolidated assessment framework (Risk & Controls Matrix) on the adequacy and effectiveness of the organization’s processes; for monitoring its control maturity and managing its risks;
  • Maintain a professional audit knowledge, skills, experience, and professional certifications to meet the requirements of the internal audit function.

Position

We are hiring 2 professionals:

  • Regional Internal Audit Manager (West & Central Africa)
  • Regional Internal Audit Manager (East & South Africa)
  • Reporting to the Group Head of Internal Audit

Required Skills

  • Bachelor/ Master in accounting, finance, administration or business;
  • 7-8 years of internal/external audit experience preferably with big 4 practice firm;
  • Professional qualifications will be a plus (CPA, ACCA, CIA, etc.);
  • Strong background and experience with audit methodologies and techniques;
  • In-depth knowledge of GAAP/IFRS guidelines and Sarbanes-Oxley rules and regulations;
  • Practical and creative in suggesting recommendations for improvements to internal control processes, policies and procedures;
  • Excellent analytical skills for identifying control issues;
  • Excellent communication skills (writing and speaking) in English
  • French is a must for the West & Central Africa role
  • Advanced skills in Microsoft office, with emphasis on Excel and PowerPoint.

Deadline: Not Specified

How to Apply:

Qualified and interested candidates should apply via the links below:

1). Chief Marketing Officer – Jumia (Full Time)

2). Corporate Affairs Manager – Jumia (Full Time)

3). Chief Operating Officer – Jumia (Full Time)

4). Head of Commercial Planning – Jumia (Full Time)

5). Regional Internal Audit Managers (West/Central Africa, East/South Africa)

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