Jumia Massive Recruitment

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Jumia Recruitment (4 Positions)
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Apply for the latest Jumia Recruitment as portal opens for the ongoing 2021 job recruitment for Jumia jobs in Nigeria 2021.

Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia’s ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people’s lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.

We are recruiting:

Jumia Recruitment

Job Title: Head of Sales – Jumia

Location: Lagos

Job Objective

  • The company is expanding its activities in Nigeria. To support our development, we are currently looking for outstanding candidates interested in entrepreneurship and e-commerce to join us.
  • This is a perfect opportunity to participate in an entrepreneurial adventure that will lead to the future stars of the web universe.

Job Description

  • Manage the whole sales force in order to maximize sales revenues and meet the business objectives.
  • Develop procedures for converting target clients sustainably based on best practices.
  • Develop and implement plans to deliver sustained growth in client base and revenue for the suite of services.
  • Build the capability of the sales team by establishing training programs.
  • Collaborate with marketing and commercial teams to ensure Jumia logistics is featured in Jumia events to generate leads and drive increased revenue.
  • Adapt sales policies, strategies and procedures to country nuances.
  • Review and report on sales progress against targets set.
  • Develop and execute client retention programs and activities.
  • Researching organizations and individuals to find new opportunities.
  • Develop proposals and quotes in line with the pricing strategy.
  • Report on sales progress against targets and lead execution of the gap-closing intervention.
  • Represent the sales team and present sales plans and situation in regular meetings.
  • Lead one or more pillars of interventions to contribute in growing Jumia revenue cross country.
  • Hold regular meetings with sales team.

Qualifications

  • Business-related or Logistics and Supply Chain Degree
  • 5 years of relevant work experience preferably in the Logistics or related sector.
  • The motivation for sales and excellent prospecting skills.
  • Aggressive and passionate about meeting targets.
  • Excellent written and oral communication skills.
  • Very organized with excellent excel skills.

We Offer

  • A unique experience in an entrepreneurial, yet structured environment.
  • The opportunity to become part of a highly professional and dynamic team working around the world.
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
  • Competitive compensation.

Deadline: Not specified

How to Apply: Interested and qualified should Click Here to apply online.

Job Title: Customer Experience and Retention Manager – Jumia

Location: Lagos
Job Type: Full Time

Details

  • The Customer Experience and Retention Manager is an active, integral member of Jumia Customer Experience (CXP).
  • The successful candidate will interface with cross-functional teams and systems to perform various functions including external team management, quality assurance, customer expansion and retention, and overall good customer experience.
  • In this role, you will be an extension of the CXP team and will be responsible for designing and implementing customer retention strategies to increase loyalty and retain business.
  • The role will be responsible for collecting, collating, analyzing and presenting all data sets required for robust customer Retention. The role holder will as well design and implement campaign models, formats and processes that will showcase the effectiveness of defined campaigns.

Responsibilities

  • Ensure the implementation and measure all Retention activities in the business plan.
  • Collate and Analyze All Data related to following customer behaviors.
  • Generate scorecards and ranking tables for activities, highlighting data that deviates from target and hypothesizing reasons in consultation with the sales team and other implementing parties.
  • Conducting regular and ad-hoc “deep-dive” analysis to shed light on observed trends that may not be immediately understood
  • Proactively raise red flag on initiatives / business activities that are not meeting objectives.
  • Provide weekly and monthly report on the customers Campaigns.
  • Evaluate Retention Campaign effectivenes
  • Provide recommendation on campaign effectiveness.
  • Researches and organizes data and feedback on customer preferences and historical information to enhance and grow customer database.
  • Identifies trends and opportunities to make recommendations to sales team to improve selling strategies.
  • Responsible for meeting department productivity and quality standards/metrics for all applicable responsibilities / functions.
  • Ability to learn and take on additional responsibilities and other projects; completes as assigned.
  • Demonstrates and exemplifies professionalism in performance and attitude, including accountability, initiative and teamwork.
  • Adhere to the applicable Quality Assurance Guidelines to ensure we are providing quality service that enhances the customer experience and promotes the Jumia Values.

Qualification and Requirements

  • 5 years of relevant e-commerce / telecom or comparable experience in the customer experience and retention field.
  • Associates or Bachelors degree preferred
  • Proficiency in MS Office Applications
  • Ability to work in a fast-paced, deadline driven team environment.
  • Experience with e-commerce/telecomm platforms/channels preferred
  • Ability to multi-task and can be trusted to work effectively both independently and as part of a team.

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Strategic Jumia Partner – Phones and Computing (Jumia)

Location: Lagos, Nigeria.
Job type: Full-Time
Department: Commercial

Job Objective

  • As Strategic Jumia Partner Manager for phone and computing category, you will have the end-to- end responsibility of the customer experience and growth of the assigned category.
  • Your role is to bring in the relevant assortment, design targeted promotions, and manage partners including vendors and brands. Constant interface with the commercial planning, Vendor success & Marketing team.

Responsibilities

  • Ensure continuous growth of our existing business by owning pricing and promotions strategy, working with marketing teams to improve product content and visibility; and managing stock availability by coordinating teams across the business to bring the product to the customer.   
  • Complete Sales performance of the 3c’s Categories, vendors, merchant’s management and monitoring of sales strategies with a view to increasing the Business unit’s Net Margin Position (NMP) & Gross Merchandise Volume (GMV).
  • Customer acquisition thru Value Offering, Sales Campaign Management, etc.
  • Create and present strategic insights for the Business unit to gain alignment of major initiatives at multiple levels of the organization.
  • Analyze & Present post – promotion analysis for retail and Marketplace, quantifying impact to brand and category.
  • Define and optimize curation / assortment selection strategy for your category ensuring relevance of selection / styling to optimize revenues and sales velocity.
  • Support product and content creation process to increase assortment live.
  • Plan and maintain constant stock availability.
  • Trend Spotting: Should be able to identify broader trends and fill category gaps
  • Build weekly marketing plan, contribute determining which products / subcategories will be promoted on website and through all marketing channels (Newsletters, Facebook, etc.).
  • Develop strong analytics to evaluate daily / weekly / monthly performance and optimize further marketing, pricing, and product selection.
  • Develop and manage subcategories under Jumia. Maintain the P&L and develop annual and quarterly category strategic plans by conducting financial analysis of the business.
  • Manage the entire physical product lifecycle, from strategic activities to tactical implementation, including product portfolio idea generation
  • Work closely with the vendor management team to identify vendors and negotiate contracts to ensure best quality and costs.
  • Partner with Jumia Services to improve product availability, reduce costs, and minimize our working capital investment. Work together with system teams to identify main opportunities for process automation and efficiency gains.
  • Influence large number stakeholders across the business; work closely with the team members and other business groups to deliver results and be comfortable in presenting projects and results to senior leadership on a regular basis.

Qualification & Experience

  • Bachelor’s Degree in any field from a recognised and accredited University
  • 8+ years’ experience in managing key accounts in the phones and computing category.
  • Build’s and Presents Joint Business Plans and aligns on a refined version with accounts being managed.
  • Understands implications of performance analysis and performance steering levers (e.g., low CR% leads to either better content or better price)
  • Has strong clarity on the value proposition of Marketing Value Added services
  • Exceptional negotiation. listening and communication skills required. Manages tri-partite conversations between Jumia, brands and their distributors.
  • Advanced Excel. Knowledge of other tools i.e. PBI etc is an advantage
  • Exceptional team working skills and people management.
  • Has already a good network / portfolio of sellers relevant to the category to onboard on Jumia – Added advantage
  • Exceptional analytical skills.

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

TRENDING JOBS

Job Title: Brand to Store Area Sales Representative

Location: Lagos
Employment Type: Full-time

Job Description

  • JForce is a physical sales and marketing channel.
  • JForce is:
    • A network of 80,000 sales consultants placing orders on Jumia on behalf of other people. On each order they place, they earn a commission.
    • A network of 100 offline stores where customers can come Place & Collect orders
  • The objective through this network is to overcome e-commerce main challenges of internet access, how to place an order online and trust. Therefore, JForce is a key acquisition channel for new customers, partners, and sellers.
  • Finally, JForce program has the aim of empowering entrepreneurs and generating employment through the full support of Jumia established a brand.
  • Jumia JForce team is there to lead the consultant network to grow through marketing and commercial initiative.
  • Jumia through JForce is launching a new business line to support brands reach retailers in a more efficient way. Jumia will act as a distributor, allowing retailers to buy their full assortment at distributor price.
  • With the support of Area sales representatives, Jumia will acquire & train stores to Jumia e-commerce platform.
  • The JForce brand to store Area Sales Representative will be responsible for kicking off a new business line delivering world-class customer experience to stores thanks to a deep understanding of the offline retail industry and Jumia.
  • The JForce Store Recruiter will report into Head of Brand to Store and will work closely with the Head of Offline Sales.

Your position as JForce Brand to Store Area Sales Representative entails:

  • Identification and recruitment of new Stores in your given location.
  • Support recruited stores to place orders on Jumia platform.
  • Train the stores on all Jumia dimension (e.g. delivery timeline, how to place an order, how to track the order, etc.).
  • Drive autonomy within your network of stores. The objective is that stores place orders by themselves.
  • Collection of data about the store (e.g. location, type of business, size, brands available, etc.)
  • Management of performance and relationship with the network of stores (drive sales and autonomy)
  • Daily reports on the performance vs target and action to be taken during the week.
  • Propose innovative processes involving marketing push and communication channels to improve delivery on growth objectives.

Qualifications

  • Strong knowledge of Nigerian offline market (both grey and structured)
  • Strong interpersonal skills to motivate, convince & train stores to place orders through Jumia.
  • Very strong sales skills to lead negotiation and deliver on objectives.
  • Fast learner and well organized
  • Resistant to stress
  • Performance-driven, action & result oriented.
  • Very independent with a strong ability to go further than the expectations.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Revenue Manager – Jumia

Location: Lagos
Department: Commercial – Commercial Planning
Job Type: Full Time

Job Objective

  • Jumia’s platform across Africa is already the largest and most engaged platform. As we are entering a phase of unbelievable scale-up, our ability and the necessity to monetize the platform is growing.
  • This is where you will step in. This is a crucial role at Jumia, with direct exposure to top management, provided the importance of the job. Your key objective is to drive our gross margin*. As part of his job, the Revenue Manager will have to show a great understanding of ecommerce and marketplace (or a very strong ability to learn), developing streams of value added services for our sellers and our customers, ensuring by this a road to profitability for Jumia.
  • The Revenue Manager will be interacting mostly with C-Levels of Jumia. It will definitely be a key success factor for him to engage the senior leadership team into what he/she identified as the next generation of revenue stream. As our profitability also relies on our topline, the Revenue Manager will be strongly committed with all commercial directors to ensure our new revenue streams do not impact negatively the top line.
  • Based on his expertise, the revenue manager will also be the owner of most inventory decisions as well as budgets dedicated to investments into prices (e.g subsidy). *Gross margin being composed of: marketplace commission, retail margin, shipping fee revenues, vendors penalties, vendors value added services, logistics fees.

Responsibilities
Monitoring Gross Profit P&L performance vs budget:

  • Building analysis to ensure smart reporting on the performance across all categories, leading to actionoriented recommendations (at Cat1 / Cat2 / Cat 3 + Seller Level at GP1 level).
  • Improving our GP2 by optimizing seller and customer passthrough and adapting the commission matrix to reflect price leadership opportunities and scale our Value Added Services.
  • Owner of developing the next generation for revenue streams focused on providing services to sellers (Values Added Services):
  • Take ownership of VAS products including elaborating on the product value proposition, target market, application scenarios, key differentiators and USPs, benchmarking, trends and vision
  • Monitoring, leading and accelerating the adoption of these services o Designing action plans to be executed by KAMs
  • Reconciliation of Marketing Contribution (Deal tracker vs booked by Finance) + back margin follow-up
  • Making sure that all revenue streams are booked and correctly implemented

Inventory Management:

  • Management of POs (Retail): making sure that we inbound the right assortment at the right quantity and with a price leadership

Management of COs (Consignment):

  • CP Coordination / execution of Inventory to ensure a healthy rolling stock
  • Making sure that all products in our WH are visible on the website
  • Making sure we give visibility to best sellers
  • Making sure that they are picked as collections in the consumer needs (merchandising campaigns).
  • Making sure that the seller subscribes to visibility services (SP, VAS, etc…)
  • Making sure that we reprice the slow movers (PSA, Phoenix)
  • Coordinate Performance Steering Actions with KAMs so that they can negotiate deep discounts with sellers to animate a clearance campaign.

Repricing of Forfeited Items:

  • Coordinating with IT to make sure that the products are live on the website.
  • Reprice the items in order to maximize our margins while ensuring that the items move quickly
  • Work on the collections for the clearance campaign.
  • Ensuring Jumia is offering the lowest prices on its assortment by scanning, mapping and comparing Jumia and its competitors’ SKUs several times a week (“Phoenix Process”).

Required Skills & Qualifications

  • 2+ years experience in top tier consulting firms, 2+ years experience in top tier e-commerce firms, 2+ years in top tier investment banks or audit firms
  • Top tier engineering universities

We Offer

  • A unique experience in an entrepreneurial, yet structured environment.
  • The opportunity to become part of a highly professional and dynamic team working around the world.
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Strategic Jumia Partner – FMCG (Jumia)

Location: Lagos
Job type: Full-Time
Department: Commercial – Key Account Management

Job Objective

  • As Strategic Jumia Partner Manager for FMCG category, you will have the end-to- end responsibility of the customer experience and growth of the assigned category.
  • Your role is to bring in the relevant assortment, design targeted promotions, and manage partners including vendors and brands. Constant interface with the commercial planning, Vendor success & Marketing team.

Responsibilities

  • Ensure continuous growth of our existing business by owning pricing and promotions strategy, working with marketing teams to improve product content and visibility; and managing stock availability by coordinating teams across the business to bring the product to the customer.
  • Complete Sales performance of the 3c’s Categories, vendors, merchant’s management and monitoring of sales strategies with a view to increasing the Business unit’s Net Margin Position (NMP) & Gross Merchandise Volume (GMV).
  • Customer acquisition thru Value Offering, Sales Campaign Management, etc.
  • Create and present strategic insights for the Business unit to gain alignment of major initiatives at multiple levels of the organization.
  • Analyze & Present post – promotion analysis for retail and Marketplace, quantifying impact to brand and category.
  • Define and optimize curation / assortment selection strategy for your category ensuring relevance of selection / styling to optimize revenues and sales velocity.
  • Support product and content creation process to increase assortment live.
  • Plan and maintain constant stock availability.
  • Trend Spotting: Should be able to identify broader trends and fill category gaps
  • Build weekly marketing plan, contribute determining which products / subcategories will be promoted on website and through all marketing channels (Newsletters, Facebook, etc.).
  • Develop strong analytics to evaluate daily / weekly / monthly performance and optimize further marketing, pricing, and product selection.
  • Develop and manage subcategories under Jumia. Maintain the P&L and develop annual and quarterly category strategic plans by conducting financial analysis of the business.
  • Manage the entire physical product lifecycle, from strategic activities to tactical implementation, including product portfolio idea generation
  • Work closely with the vendor management team to identify vendors and negotiate contracts to ensure best quality and costs.
  • Partner with Jumia Services to improve product availability, reduce costs, and minimize our working capital investment. Work together with system teams to identify main opportunities for process automation and efficiency gains.
  • Influence large number stakeholders across the business; work closely with the team members and other business groups to deliver results and be comfortable in presenting projects and results to senior leadership on a regular basis.

Qualification & Experience

  • Bachelor’s Degree in any field from a recognised and accredited University
  • 8+ years’ experience in managing key accounts in a Fast Moving Consumer Goods environment.
  • Build’s and Presents Joint Business Plans and aligns on a refined version with accounts being managed.
  • Understands implications of performance analysis and performance steering levers (e.g., low CR% leads to either better content or better price)
  • Has strong clarity on the value proposition of Marketing Value Added services
  • Exceptional negotiation. listening and communication skills required. Manages tri-partite conversations between Jumia, brands and their distributors.
  • Advanced Excel. Knowledge of other tools i.e. PBI etc is an advantage
  • Exceptional team working skills and people management.
  • Has already a good network / portfolio of sellers relevant to the category to onboard on Jumia – Added advantage
  • Exceptional analytical skills.

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Strategic Jumia Partner – Phones and Computing (Jumia)

Location: Lagos, Nigeria.
Job type: Full-Time
Department: Commercial

Job Objective

  • As Strategic Jumia Partner Manager for phone and computing category, you will have the end-to- end responsibility of the customer experience and growth of the assigned category.
  • Your role is to bring in the relevant assortment, design targeted promotions, and manage partners including vendors and brands. Constant interface with the commercial planning, Vendor success & Marketing team.

Responsibilities

  • Ensure continuous growth of our existing business by owning pricing and promotions strategy, working with marketing teams to improve product content and visibility; and managing stock availability by coordinating teams across the business to bring the product to the customer.   
  • Complete Sales performance of the 3c’s Categories, vendors, merchant’s management and monitoring of sales strategies with a view to increasing the Business unit’s Net Margin Position (NMP) & Gross Merchandise Volume (GMV).
  • Customer acquisition thru Value Offering, Sales Campaign Management, etc.
  • Create and present strategic insights for the Business unit to gain alignment of major initiatives at multiple levels of the organization.
  • Analyze & Present post – promotion analysis for retail and Marketplace, quantifying impact to brand and category.
  • Define and optimize curation / assortment selection strategy for your category ensuring relevance of selection / styling to optimize revenues and sales velocity.
  • Support product and content creation process to increase assortment live.
  • Plan and maintain constant stock availability.
  • Trend Spotting: Should be able to identify broader trends and fill category gaps
  • Build weekly marketing plan, contribute determining which products / subcategories will be promoted on website and through all marketing channels (Newsletters, Facebook, etc.).
  • Develop strong analytics to evaluate daily / weekly / monthly performance and optimize further marketing, pricing, and product selection.
  • Develop and manage subcategories under Jumia. Maintain the P&L and develop annual and quarterly category strategic plans by conducting financial analysis of the business.
  • Manage the entire physical product lifecycle, from strategic activities to tactical implementation, including product portfolio idea generation
  • Work closely with the vendor management team to identify vendors and negotiate contracts to ensure best quality and costs.
  • Partner with Jumia Services to improve product availability, reduce costs, and minimize our working capital investment. Work together with system teams to identify main opportunities for process automation and efficiency gains.
  • Influence large number stakeholders across the business; work closely with the team members and other business groups to deliver results and be comfortable in presenting projects and results to senior leadership on a regular basis.

Qualification & Experience

  • Bachelor’s Degree in any field from a recognised and accredited University
  • 8+ years’ experience in managing key accounts in the phones and computing category.
  • Build’s and Presents Joint Business Plans and aligns on a refined version with accounts being managed.
  • Understands implications of performance analysis and performance steering levers (e.g., low CR% leads to either better content or better price)
  • Has strong clarity on the value proposition of Marketing Value Added services
  • Exceptional negotiation. listening and communication skills required. Manages tri-partite conversations between Jumia, brands and their distributors.
  • Advanced Excel. Knowledge of other tools i.e. PBI etc is an advantage
  • Exceptional team working skills and people management.
  • Has already a good network / portfolio of sellers relevant to the category to onboard on Jumia – Added advantage
  • Exceptional analytical skills.

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Customer Service Intern

Location: Lagos

Job Description

We are looking to recruit a Customer Service Intern. This is a learning experience with a team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

Qualifications

Knowledge, Skills, and Experience

  • Minimum BSC degree in any field
  • 1-2 years of experience in Customer Relationship Management will be a plus.
  • The ability to speak Hausa is a plus.
  • Computer skills including the ability to use spreadsheet and word-processing programs at a basic proficient level
  • Effective communication and interpersonal skills (both written and verbal)
  • Self-motivated and able to work independently and in team environments
  • Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
  • Ability to multi-task and manage several projects simultaneously
  • Exceptional customer service and follow up skills

Additional Information

Location
Yaba, Lagos

Deadline: Not specified

How to Apply: Use the link below to apply:

Legal Manager – Jumia (Full Time)

Location: Lagos, Nigeria

Job Objective

  • As Legal Manager, your responsibility would be to support the Head of Legal and Corporate Governance in giving legal advice to management on all relevant issues and to ensure that the company adheres strictly to all laws and guidelines with the sole aim of protecting the company’s reputation.

Key Responsibilities

  • Proffer advice on legal and regulatory topics across the full range of transactions, particularly providing support to Jumia Services.
  • Advising on general business law issues and managing the legal issues of all areas of the company, including but not limited to corporate matters, procurement, safety, security,
  • insurance and sustainability issues. • Review, draft and negotiate various commercial agreements.
  • Liaise with various regulatory bodies in getting necessary regulatory approvals.
  • Liaise with external legal counsel in managing various litigation.
  • Identify and mitigate potential legal risks.
  • Liaise with various Law enforcement agencies including Nigeria Police, EFCC, DSS, Nigeria Customs, etc.
  • Keep track of all Insurance cases and liaise with Insurance companies to in the settlement of insurance claims.
  • Ability to deliver high-quality work under deadlines

Qualification & Experience 

  • LLB from a recognised and accredited University
  • 7+ years’ legal experience in a top law firm or corporate practice.
  • Mix of professional experience as in-house legal counsel in a technology related business and legal counsel in a top tier law firm with international clients or other relevant private or public practice.
  • Proven ability to create legal defensive or proactive strategies.
  • Litigation skills to handle administrative procedures within public authorities.
  • Sound judgement and ability to analyse situations and information • Adequate knowledge of the Ecommerce/technology Industry
  • Comfortable working in a fast-paced organisation

We offer

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Deadline: Not Stated

How to Apply: Interested and qualified candidates should click the apply here button below:

APPLY HERE

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