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Logistics Officer (Resolution & Compliance) at GUO Transport Company Limited

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GUO Transport Company Limited is a division of G. U. Okeke & Sons Ltd. A household name in the transportation industry and one of the largest provider of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet.

We are recruiting to fill the position below:

Job Title: Logistics Officer (Resolution & Compliance)
Location: Lagos
Employment Type: Full-time

Job Description
We are looking for logistics officers to work alongside the Resolutions teams to handle the following duties:

  • Resolve station & customer escalated issues – missing/damaged/delayed – daily/weekly report.
  • Monitor and track unacknowledged parcels to resolution – Daily report.
  • Data spooling and extraction.
  • Notify affected stations (Origin/destinations); email and phone calls.
  • Track responses and update the database & escalate when there is no response
  • Escalate process failures – root cause.
  • Follow through on all escalated issues (closure).
  • Reports; system issues, process failure, pending issues, resolved issues, personnel queries.
  • Forwarded/delayed parcel; Daily report.
  • Monitor and track Customer pick-up and follow-up to ensure prompt collection, and in good condition to reduce liability.
  • Take inventory of all delayed customer collections and send to the CPS with an email communication.
  • Parcel registration issues.
  • Trip creation and acknowledgment issues.
  • Waybill edit and cancellation.

Requirements

  • Candidates should possess a Bachelor’s Degree qualification with at least 2 years relevant work experience.
  • Ability to identify and analyse issues.
  • Strong skills in negotiating, relationship building, problem solving, and timely problem escalation.
  • Excellent communication skills
  • Strong attention to details
  • Strong report writing skills
  • Good analytical and investigative skills
  • Proficiency in MS Office (Word, Excel, PowerPoint)
  • Excellent time management and organizational skills
  • Good investigative skills.

Application Closing Date
31st October, 2022.

Method of Application
Interested and qualified candidates should send their CV to: hr.cv@guotransport.com.ng using the Job Title as the subject of the mail.

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