Marriott International Recruitment | Marriott (Sheraton Hotels) Job Recruitment Portal

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Marriott International Recruitment 2020: Find the latest Marriott International jobs in Nigeria 2020. Search for Job Vacancies Marriott International Recruitment (Sheraton Hotels Job Vacancies). Apply via Marriott Career Job portal | website. Marriott International (Sheraton Hotels) is a leading global Lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott has more than 361,000 people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 49M members.

We are recruiting to fill the following positions below:

Marriott International Recruitment

Marriott Job Vacancies:

1). Job Title: Sales and Marketing Manager

  • Job Number: 20051683
  • Location: Ikot Ekpene, Akwa Ibom
  • Schedule: Full-time
  • Position Type: Management
  • Job Category: Sales and Marketing

Job Summary

  • Functions as the leader of the hotel’s sales and marketing department with responsibility for the property’s reactive and proactive sales, marketing, public relations and e-commerce strategy.
  • Requires strong connectivity to the right networks of high profile guests and the ability to do non-traditional selling and public relations that generates high revenues for the hotel.
  • Provides day to day leadership to the sales and marketing associates to achieve hotel sales and marketing objectives with overall responsibility for achieving booking goals and property revenues.
  • Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based guest and client relationships that enable achievement of the hotel’s’ sales objectives.
  • Develops and leverages local networks to bring the right business to the hotel as well as establishes and maintains high levels of exposure and visibility for the property.
  • Maintains strong market specific relationships and required connections.
  • Manages the marketing budget to enable development and pull through of hotel specific campaigns, promotions and collateral to drive revenue and meet property objectives.
  • Leverages, as appropriate, existing Marriott Sales and Marketing engines to implement hotel-wide strategies that deliver products and services to exceed guest expectations.
  • Partners with Four Points by Sheraton’s Corporate Office who will provide the lead on design, concept, “brand integrity”, marketing, food and beverage concepts, public relations and special event consulting at the hotel level.

Core Work Activities
Sales & Marketing Strategy Development & Execution:

  • Develops sales, marketing and public relations goals and strategies consistent with the brand business strategy.
  • Develops sales and marketing goals and strategies that maximize revenues and market penetration; adjusts marketing strategies to reflect changing conditions.
  • Executes the sales strategy and verifies individual booking goals are met for both self and staff.
  • Verifies the development of a strategic account plan for the demand generators in the market.
  • Assesses market position and recommends product and service needs and changes necessary to meet sales and marketing objectives consistent with brand goals.
  • Attends sales strategy meetings to provide input on weekly and overall sales strategy.
  • Participates in sales calls with members of the Sales and Marketing team to acquire new business and / or close on business.
  • Executes and supports the operational aspects of business booked.
  • Negotiates room rates, closes sales and meets aggressive sales targets.
  • Develops pre-opening sales and marketing goals and strategies and verifies alignment with the brand business strategy.
  • Partners with Operations on a world class repeat guest recognition program to create maximum wallet share.

Leading Marketing and Public Relations Activities:

  • Partners with the corporate Four Points by Sheraton brand team to determine and develop marketing communication strategy and tactics.
  • Provides feedback on high impact public relations, advertising and promotional programs.
  • Coordinates and executes sales presentations, client meetings, property tours and site inspections prior to key events, as required.
  • Develops strong partnerships with local public relations and media firms to further increase brand / product awareness.
  • Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.
  • Manages execution of guest and public relations events.
  • Contributes property specific information to be used for press releases, prepares information for media kits.
  • Manages special events to gain public attention through the media without advertising directly.
  • Establishes and maintains effective working relationships with local and municipal government officials and media representatives.
  • Identifies, develops, and evaluates marketing strategy, based on knowledge of established objectives, market characteristics, and cost and markup factors.

Sales and Marketing Point of Contact and Consultant:

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  • Guides leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the hotel’s financial performance.
  • Develops and manages internal key stakeholder relationships.
  • Leverages existing Marriott sales and marketing engines, as appropriate.
  • Serves as the sales contact for the General Manager, hotel leadership team and other departments at Marriott.
  • Serves as hotel authority on sales processes and sales contracts.
  • Supports the General Manager in coordinating crisis communications.

Providing Exceptional Service:

  • Serves as the sales contact and advocate for guests and clients.
  • Executes and supports Four Points by Sheraton standards.
  • Executes exemplary service to drive guest satisfaction and loyalty by assisting guests and verifying their satisfaction before and during their program/event.
  • Gains understanding of the hotel’s primary target guest and their service expectations; serves the guests and clients by understanding their business, business issues and concerns, offers better business solutions both prior to, and during the program/event.
  • Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to hotel leadership and/or other appropriate stakeholders.   
  • Manages relationships with decision makers at top accounts and “high-profile” guests and companies.

Leading Special Events Sales Activities:

  • Manages and directs the on-property Sales and Marketing Executive to achieve hotel revenue goals by proactively targeting current and new accounts in the market and implementing effective deployment strategies to grow market share.
  • Manages the event sales efforts for the hotel; solicits/books local special event business.
  • Develops and manages the special events revenue and operation budgets, and provides forecasting reports.
  • Assists in developing special event menus which drive sales.
  • Assists with selling, implementation and follow-through of promotions.
  • Interacts effectively with guests / clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to maintain guest satisfaction.
  • Works with F&B team to develop strategies, programs, promotions to increase cover counts in restaurants and lounges / bars.
  • Monitors information and research pertaining to local competitive venues.

Talent Management:

  • Partners with HR to attract, develop and retain the right people in order to support the strategic priorities of the market.
  • Verifies effective structures, processes, jobs and performance management systems are in place.
  • Sets goals and expectations for direct reports using the LPP, align performance and rewards, appropriately, address performance issues, and hold staff accountable for successful results.
  • Supports tools and training resources to educate sales and marketing staff on winning solutions.
  • Identifies, trains and mentors group sales, marketing, PR, and revenue management associates.
  • Verifies sales and marketing staff receive appropriate training.
  • Provides performance guidance and direction to subordinates, including setting performance standards and monitoring performance through formal and informal appraisal processes.

Financial, Sales, and Revenue Management Analysis and Reporting:

  • Provides intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed guest expectations.
  • Reviews all reports, including competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.
  • Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.
  • Verifies successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
  • Monitors period-end reports with emphasis on booking pace and productivity and provides feedback to Executive Committee.
  • Manages operating budget and forecasting for sales and marketing with assistance from Finance & Accounting, to enable specific campaigns, promotions and collateral to drive revenue and meet hotel objectives.
  • Monitors and critiques sales and marketing Profit and Loss statements to verify accuracy and alignment with budgetary requirements.
  • Manages the relationship with the revenue management office/staff.
  • Responds to off-hotel requests for sales information
  • Reviews revenue management reports
  • Conducts analysis of guest segment performance at the hotel and in the market.
  • Reviews daily inventory management reports
  • Performs assessments of competitor rates, occupancy, and sales activities.
  • Develops pricing strategies, balancing hotel objectives and guest satisfaction.

Candidate Profile
Education and Experience:

  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major;  4 years experience in the sales and marketing or related professional area; OR
  • 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

Management Competencies
Leadership:

  • Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.
  • Communication – Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action.
  • Problem Solving and Decision Making – Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions.
  • Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution:

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  • Building and Contributing to Teams – Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
  • Driving for Results – Focuses and guides others in accomplishing work objectives.
  • Planning and Organizing – Gathers information and resources required to set a plan of action for self and / or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed.

Building Relationships:

  • Coworker Relationships – Develops and uses collaborative relationships to facilitate the accomplishment of work goals.
  • Customer Relationships – Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
  • Global Mindset – Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability:

  • Organizational Capability – Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.
  • Talent Management – Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
  • Learning and Applying Professional Expertise
  • Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and / or others.
  • Business Acumen – Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
  • Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges:
    • Sales and Marketing – Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
    • Sales Disposition – Energetic, proactive, takes calculated risks, and perseveres to attain goals.
    • Devising Sales Approaches and Solutions – Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales solutions that appropriately consider available facts, constraints, competitive circumstances, and probable consequences.
    • Sales Ability – Persuasiveness – Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
    • Sales Call Facilitation – Ensuring that a call serves its sales objectives; maximizing the productiveness of interactions by monitoring and building on guests and client cues.
    • Sales Opportunity Analysis – Understanding and utilizing economic, financial, industry, and organizational data; accurately diagnosing client’s business strengths, weaknesses, and key issues that can inform sales strategies and plans.
    • Supporting Sales Implementations – Supporting guests during the implementation of sales contracts; seeking and taking appropriate actions on guest feedback; taking responsibility for guest satisfaction and loyalty.
    • Media Communication – The ability to represent the property effectively to the media and in public forums through verbal or written communications such as news releases, background statements for media, and responses to media inquiries. This includes the knowledge of media production, communication, and dissemination techniques and methods, including alternative ways to inform and entertain via written, oral, and visual media.
    • High-Profile Connections – Knowledge of and ability to establish relationships with “high-profile” guests and networks (celebrities, public officials, corporate executives, well-known and influential companies and organizations).
    • Local Knowledge – Knowledge of local attractions, special events, and venues.
    • Revenue Management – Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management).
    • Basic Competencies – Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills – Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.):

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  • Mathematical Reasoning – Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension – Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Reading Comprehension – Demonstrates understanding of written sentences and paragraphs in work-related documents.
  • Writing – Communicates effectively in writing as appropriate for the needs of the audience.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


2). Job Title: Assistant Human Resources / Training Manager

  • Job Number 20051705
  • Location: Ikot Ekpene, Akwa Ibom
  • Schedule: Full-time
  • Job Category: Human Resources
  • Position Type: Management

Job Summary

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  • Assists in carrying out the daily activities of the Human Resource Office including recruitment, total compensation, and training and development.  
  • Additionally, he / she assists in delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensuring compliance with all applicable laws, regulations and operating procedures.
  • Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision.
  • Works with property leadership team to identify and address employee and organizational development needs.
  • The position is responsible for ensuring effective training is in place to enable the achievement of desired business results.  
  • Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills.
  • Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs.
  • Measures the effectiveness of training to ensure a return on investment.

Core Work Activities
Assisting in Managing Recruitment and Hiring Process:

  • Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
  • Assists in establishing and maintains contact with external recruitment sources.
  • Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
  • Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
  • Assists in monitoring candidate identification and selection process.
  • Performs quality control on candidate identification/selection.

Assisting in Administering and Educating Employee Benefits:

  • Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
  • Assists with unemployment claim activity reports.
  • Attends unemployment hearings and ensures property is properly represented, as needed.

Assisting in Managing Employee Development:

  • Assists with departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Ensures employees are cross-trained to support successful daily operations.
  • Assists with coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
  • Ensures attendance by all new hires and participation of the leadership team in training programs
  • Assists with ensuring departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.

Assisting in Maintaining Employee Relations:

  • Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
  • Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
  • Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner
  • Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources / Multi-Property Director of Human Resources.
  • Partners with Loss Prevention to conduct employee accident investigations, as necessary.
  • Communicates performance expectations in accordance with job descriptions for each position.

Assisting in Managing Legal and Compliance Practices:

  • Assists with ensuring employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
  • Assists with ensuring compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.
  • Assists with ensuring medical records are maintained in a separate, secure and confidential medical file.
  • Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).
  • Communicates property rules and regulations via the employee handbook.
  • Assists with ensuring all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
  • Assists with periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
  • Assists with managing Workers Compensation claims to ensure appropriate employee care and manage costs.  

Administering Employee Training Programs:

  • Promotes and informs employees about all training programs.
  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Helps employees identify specific behaviors that will contribute to service excellence.
  • Ensures employees receive on-going training to understand guest expectations.
  • Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
  • Meets with training cadre on a regular basis to support training efforts.
  • Observes service behaviors of employees and provides feedback to individuals and / or managers.

Evaluating Training Programs Effectiveness:

  • Monitors enrollment and attendance at training classes.
  • Meets regularly with participants to assess progress and address concerns.
  • Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Measures transfer of learning from training courses to the operation.
  • Ensures adult learning principles are incorporated into training programs.

Developing Training Program Plans and Budgets:

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  • Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
  • Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
  • Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
  • Aligns current training and development programs to effectively impact key business indicators.
  • Establishes guidelines so employees understand expectations and parameters.
  • Develops specific training to improve service performance.
  • Drives brand values and philosophy in all training and development activities.
  • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Managing Training Budgets:

  • Participates in the development of the Training budget as required.
  • Manages budget in alignment with Human Resources and property financial goals.
  • Manages department controllable expenses to achieve or exceed budgeted goals.
  • Utilizes P-card if appropriate to control and monitor departmental expenditures.

Candidate Profile
Education and Experience:

  • High school diploma or GED; 2 years experience in the human resources, management operations, or related professional area; OR
  • 2-year degree from an accredited university in Human Resources, Business Administration, or related major; no work experience required.

Management Competencies
Leadership:

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  • Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.  
  • Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Problem Solving and Decision Making – Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
  • Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution:

  • Building and Contributing to Teams – Actively participates as a member of a team to move the team toward the completion of goals.
  • Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing – Gathers information and resources required to set a plan of action for self and / or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships:

  • Coworker Relationships – Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
  • Customer Relationships – Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
  • Global Mindset – Supports employees and business partners with diverse styles, abilities, motivations, and / or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
  • Generating Talent and Organizational Capability
  • Organizational Capability – Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
  • Talent Management – Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise:

  • Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others.
  • Business Acumen – Understands and utilizes business information to manage everyday operations.
  • Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
    • Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems.
    • Compensation and Benefits – The knowledge of principles, regulatory laws, and application of human resources compensation and benefit methods, including workers compensation and work accident procedures.
    • EEO – Knowledge of federal, state, and local laws and regulations that affect employment.  This includes the ability to administer and monitor Affirmative Action programs and analyzing diversity reports.
    • Associate Relations – Knowledge of the broad range of relationships that could impact an employee, employer, or applicant.  This includes knowledge of federal and state laws, company policies and practices, and ethical obligations to investigate, evaluate, and recommend an appropriate resolution to an employee or labor relations complaint.
    • Recruitment and Hiring – Ability to recruit, interview, and hire qualified candidates.  This includes knowledge of best practices for each stage of the selection system.
    • Training – The ability to perform training needs assessment analysis, develop training programs, and effectively delivering training modules to employees.
    • Payroll – Knowledge of principles and application of human resources hourly and management payroll methods and practices.
    • Education and Training – Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
    • Basic Competencies – Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills – Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.):

  • Mathematical Reasoning – Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension – Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Reading Comprehension – Demonstrates understanding of written sentences and paragraphs in work-related documents.
  • Writing – Communicates effectively in writing as appropriate for the needs of the audience.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


3). Job Title: Sales & Marketing Executive

  • Job Number 20051755
  • Location: Ikot Ekpene, Akwa Ibom
  • Schedule: Full-time
  • Job Category Sales and Marketing
  • Position Type: Non-Management / Hourly

Job Summary

  • Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
  • Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
  • Promote awareness of brand image internally and externally.
  • Process requests for redeeming Marriott Bonvoy points.
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Enter Marriott Rewards information into appropriate software when taking guest reservations.
  • Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
  • Assist management in training and motivating employees; serve as a role model.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  • Monitor the performance of others to ensure adherence to quality expectations and standards.
  • Read and visually verify information in a variety of formats.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.
  • Promote awareness of brand image internally and externally.
  • Develop marketing materials and assemble information packages (e.g., brochures, promotional materials, maps) for promotional events, property tours, and conferences.
  • Prepare or edit letters, invitations, monthly and quarterly press reports, and news releases, using word processing, spreadsheet, database, or presentation software.
  • Make updates to property website and monitor website for accuracy on a weekly basis.
  • Handle magazine photo shoots on property.
  • When public relations director is not available, response to all daily general media inquiries or refer to an appropriate spokesperson.
  • Help to monitor media coverage and other external factors to identify potential or actual problem areas and opportunities.
  • Support media relations outreach efforts and other activities to bolster the property’s reputation and image in the community.
  • Coordinate on-property visits from media, including reservations, amenities, special requests, and dining. File and update press database, digital library, and press clippings.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  • Read and visually verify information in a variety of formats.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Job Responsibilities
Policies and Procedures:

  • Follow company and department policies and procedures.
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Perform other reasonable job duties as requested by Supervisors.

Guest Relations:

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  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
  • Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching / listening to guest preferences and acting on them whenever possible.
  • Thank guests with genuine appreciation and provide a fond farewell.

Communication:

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  • Exchange information with other employees using electronic devices.
  • Provide assistance to coworkers, ensuring they understand their tasks.
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person / department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
  • Talk with and listen to other employees to effectively exchange information.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

Assists Management:

  • Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
  • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
  • Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
  • Coordinate tasks and work with other departments to ensure that the department runs efficiently.

Working with Others:

  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Physical Tasks:

  • Enter and locate work-related information using computers and/or point of sale systems.
  • Read and visually verify information in a variety of formats (e.g., small print).
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Sales:

  • Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
  • Promote awareness of brand image internally and externally.
  • Develop marketing materials for promotional events, property tours, and conferences.
  • Gather materials and assemble information packages (e.g., brochures, promotional materials, maps, price lists, or menus).
  • Assist in coordinating custom property familiarization trips for clients.
  • Order collateral and office supplies.

Rewards and Gift Certificates:

  • Enter Marriott Bonvoy information into appropriate software when taking guest reservations.

Public Relations

  • Refer requests for information from the media to an appropriate spokesperson or information source.
  • Prepare or edit letters, invitations, monthly and quarterly press reports, and news releases, using word processing, spreadsheet, database, or presentation software.
  • Handle magazine photo shoots on property.
  • Support activities and initiatives to bolster the property’s reputation and image in the media and in the community.
  • Make updates to property website by making changes directly to the website or by coordinating with appropriate others in order to make updates.
  • Support media relations outreach efforts, including pitching ideas and events, interview facilitation, and media tours.
  • Respond to all daily general media inquiries via email, phone, and/or written correspondence
  • Coordinate on-property visits from media, including reservations, amenities, special requests, and dining.
  • Update digital library and press clippings as needed.
  • Attend daily line-ups promptly.
  • Monitor media coverage and other external factors to identify potential or actual problem areas and opportunities.
  • File information and update press database, including list of all media contacts and media distribution lists (e.g., contact information, magazine circulation and demographics).
  • Assist with on-site media relations for local events, including, but not limited to, grand openings / anniversaries, marketing / promotional events, and other press functions.

Education

  • High school diploma / G.E.D. equivalent
  • Related Work Experience
  • At least 2 years of related work experience
  • Supervisory Experience
  • No supervisory experience is required

Competencies
Analytical Skills:

  • Computer Skills
  • Problem Solving
  • Decision-Making
  • Learning

Interpersonal Skills:

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  • Interpersonal Skills
  • Team Work
  • Customer Service Orientation
  • Diversity Relations

Communications:

  • English Language Proficiency
  • Listening
  • Writing
  • Communication
  • Telephone Etiquette Skills
  • Applied Reading
  • Electronic Communication

Personal Attributes:

  • Dependability
  • Adaptability / Flexibility
  • Positive Demeanor
  • Integrity
  • Initiative
  • Stress Tolerance
  • Innovation
  • Self-Development

Organization:

  • Multi-Tasking
  • Time Management
  • Planning and Organizing
  • Detail Orientation

Sales:

  • Product Promotion
  • Contract Negotiation
  • Client Management
  • Patience
  • Go-Getter Attitude
  • Reliable
  • Flexible

Administration:

  • Typing

Public Relation:

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  • Media Communication
  • Social Media Management

Physical Abilities:

  • Visual Activity Preferred Qualifications

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


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4). Job Title: Executive Housekeeper

  • Job Number: 20051709
  • Location: Ikot Ekpene, Akwa Ibom
  • Schedule: Full-time
  • Position Type: Management
  • Job Category: Housekeeping & Laundry

Job Summary

  • Responsible for the daily shift operations of Housekeeping, Recreation / Health Club and, if applicable, Laundry. 
  • Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained.  
  • Completes inspections and holds people accountable for corrective action.  Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Core Work Activities
Managing Housekeeping Operations:

  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Works effectively with the Engineering department on guestroom maintenance needs.
  • Supervises the property general cleaning schedule.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  • Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
  • Supports and supervises an effective inspection program for all guestrooms and public space.
  • Inspects guestrooms on a daily basis.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
  • Ensures all employees have proper supplies, equipment and uniforms.

Managing Departmental Costs:

  • Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
  • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of the department.

Ensuring Exceptional Customer Service:

  • Responds to and handles guest problems and complaints.
  • Strives to improve service performance.
  • Empowers employees to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Sets a positive example for guest relations.
  • Understands the brand’s service culture.
  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Conducting Human Resources Activities:

  • Participates as needed in the investigation of employee accidents.
  • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
  • Ensures employees understand expectations and parameters.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
  • Participates in the employee performance appraisal process, providing feedback as needed.
  • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Participates in employee progressive discipline procedures.

Candidate Profile
Education and Experience:

  • High school diploma or GED; 2 years experience in the housekeeping or related professional area; OR
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Management Competencies
Leadership:

  • Adaptability – Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
  • Communication – Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behaviour, and models active listening to ensure understanding.
  • Problem Solving and Decision Making – Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
  • Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution:

  • Building and Contributing to Teams – Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
  • Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing – Gathers information and resources required to set a plan of action for self and / or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships:

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  • Coworker Relationships – Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
  • Customer Relationships – Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
  • Global Mindset – Supports employees and business partners with diverse styles, abilities, motivations, and / or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability:

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  • Organizational Capability – Evaluates and adapts the structure of team assignments and work processes to best fit the needs and / or support the goals of an organizational unit.
  • Talent Management – Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise:

  • Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and / or others.
  • Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
  • Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
  • Cleaning Materials, Equipment, and Techniques – Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment.
  • Housekeeping Tracking and Inventory – Knowledge of inventory and purchasing policies, procedures, and best practices. This includes the ability to track and maintain inventory, order and track receivables and payments, set up and maintain inventory systems or logs, and basic cart care.
  • General Housekeeping – Knowledge of procedures, policies and techniques for cleaning all public areas, trash handling and removal, room item replenishment and placement, treatment of room damage and stain removal, use of cleaning supplies, floor care and maintenance, general housekeeping codes, cart care, spa linen, uniform control, inventory management, room status change systems and opening and closing of the house.  Ability to use general housekeeping codes to indicate room readiness.
  • EIWO (Everything In Working Order) – The ability to inspect and identify guest room components  (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies.  This includes reporting procedures.
  • Environmental Sustainability – Knowledge of products and procedures that reduce, recycle or reuse natural resources such as bed linen and towel re-use programs.
  • Preventative Maintenance – Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example, knowledge of carpet, tile, and floor care including daily cleaning, heavy extraction, and interim cleaning.
  • Purchasing and Materials Management – Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control.

Basic Competencies – Fundamental competencies required for accomplishing basic work activities:

  • Basic Computer Skills – Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning – Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension – Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Reading Comprehension – Demonstrates understanding of written sentences and paragraphs in work-related documents.
  • Writing – Communicates effectively in writing as appropriate for the needs of the audience.

Application Closing Date
Not Specified.

How to Apply for Marriott International Recruitment

Interested and qualified candidates should:
Click here to apply online

Note: Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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