Office Secretary / Customer Service at PG Consulting Limited

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PG Consulting Limited – Our client, a B2B light Factory establishment based on the mainland in Lagos, is recruiting suitably qualified candidates to fill the position below:

Job Title: Office Secretary / Customer Service

Location: Lagos

Job Description

  • Our client requires the services of a smart, well-comported, well-spoken and presentable lady as its Office Secretary and Customer Service Manager.

Responsibilities
Secretarial Duties:

  • keeping proper records of company activities, sales, stocks, reports, inventories, requests, orders, etc
  • Answering calls, taking messages and handling correspondence
  • Maintaining diaries and arranging appointments
  • Filing, typing, preparing and collating reports
  • Organize a filing system for important and confidential company documents
  • Distribute and store correspondence (e.g. letters, emails and packages)
  • Prepare reports and presentations with statistical data, as assigned
  • Organising and servicing meetings (producing agendas and taking minutes)
  • Implementing new procedures and administrative systems
  • Training and supervising junior staff

Accounting Duties:

  • Takes charge and manages the financial bookkeeping of the organization.
  • Utilizes database software to organize financial account information
  • Processes invoices, records payments, and track expenses of the organization.
  • Due diligence for billing accuracy by cross-checking expense with the corresponding invoice
  • Sends bills to customers; processes refunds; interacts with collection agencies on past-due accounts; and, works to resolve billing disputes.
  • Create and monitor internal auditing procedures and ensure accounting numbers are in sync.
  • Generate financial reports for management review and regulatory authorities

Customer Service Responsibilities:

  • Serves visitors by greeting, welcoming, and directing them appropriately.
  • Notifies company personnel of visitor arrival.
  • Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
  • Reach out to customers and resolve customer complaints via phone, email, mail, or social media.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Assist with placement of orders, refunds, or exchanges.
  • Inform customer of deals and promotions.
  • Compile reports on overall customer satisfaction.
  • Act as the company gatekeeper and answer questions about warranties or terms of sale.
  • Suggest solutions for customer service improvement

General Office Administration:

  • Act as the point of contact for all employees
  • Providing administrative support and managing employees’ queries
  • Managing office supplies stock, and preparing regular reports (expenses and office budgets) and organizing company records
  • Has working knowledge of office equipment and office management tools.
  • Ensure administrative activities run smoothly on a daily basis.

Qualifications

  • A First Degree in Accounting, Business Administration, Management, Finance or related field
  • Additional qualifications in Office Administration are a plus
  • Experience using accounting software – to be demonstrated
  • Experience with office management software like MS Office (MS Excel and MS Word, specifically)
  • Excellent written and verbal communication Abilities
  • Solid knowledge of office procedures
  • Pays attention to detail and able to work with little supervision
  • Comfortable with numbers and prior experience working with financial accounts

Attributes:

  • Presentable, Polished, Smart and Responsible in Appearance
  • Strong organizational and administrative skills with a problem-solving attitude
  • Pleasant company to be with and very approachable and personable
  • Self-motivated and able to use initiative
  • Strong interpersonal relationship skill
  • Calm disposition and approach to issues and people and critical reasoning skills
  • Quick to collaborate and coordinate with team members when necessary.

Application Closing Date
31st December, 2019.

How to Apply
Interested and qualified candidates should send the following below to: jobs@pgconsultingng.com using the Job Title as the subject of the mail.

  • An Application Letter explaining why you are the best for the job
  • Current / Updated CV
  • A Recent Passport Photograph

All Applications should be addressed to:
The Recruiter (Office Secretary),
PG Consulting Limited.

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