Phillips Outsourcing Bank Contact Center Agents Massive Recruitment 2020 (1,000 Openings)

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Phillips Outsourcing Bank Contact Center Agents Massive Recruitment 2020. Apply for Latest Phillips Outsourcing Recruitment for Bank Contact Centre Agents jobs & Vacancies. Philips Outsourcing – Our client, a leading Commercial Bank is currently recruiting suitable and qualified candidates for the position below:

Phillips Outsourcing Bank Contact Center Agents Massive Recruitment 2020

Job Title: Contact Center Agent
Location: 
Lagos
Company: Foremost Commercial Bank

Job Summary

  • We are currently recruiting Contact Center Agents for a reputable bank. H/She will be the liaison between the bank and its current and potential customers.
  • H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center “scripts” and “tools “when handling different topics.
  • Identifying customers’ needs, complaints on issues with products or services, clarify information, and providing solutions.
  • Meet personal/team qualitative and quantitative targets.
  • Seize opportunities to up sell products when they arise.
  • Research, identify, and resolve customer complaints using applicable software
  • Understanding and ensuring to meet and exceed call center metrics while providing excellent consistent customer service.

Requirements

  • HND/BSc. in any discipline.
  • Must not be more than 28 years old.
  • Excellent spoken English with impressive interpersonal skills.
  • Fluency in other languages is an added advantage.

Application Closing Date
not specified

How to Apply for Phillips Outsourcing Bank Contact Center Agents Massive Recruitment 2020

Interested and qualified candidates should:
Click here to apply online

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