POS Business Analyst at Flutterwave

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Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.

We are recruiting to fill the position below:

Job Title: POS Business Analyst

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Location: Lekki, Lagos
Department: Offline Business
Job type: Full Time

Role Summary

  • Effective support for the Flutterwave POS for all customers

What Your Day-to-Day Activities Will Be Like

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  • Ensure all merchants are called to check up on the effectiveness of POS solutions across all locations
  • Create a schedule for visits to the physical stores and ensure locations are visited at least once a week
  • Review the work of the hardware, papers, wires, and cables to resolve issues for merchants as required
  • Work with Relationship Managers from the Bank to ensure paper rolls are delivered as agreed and faulty POS replaced
  • Ensure all POS are properly tested and branded with Flutterwave sticker before deployment
  • Coordinate repairs and servicing of POS outside Lagos with Payment Terminal Service Providers (PTSP) and our partner banks
  • Monitor transactions of all merchants and escalate inconsistencies and discrepancies as required
  • Conduct merchant satisfaction surveys and provide input into sales team strategy for expansion
  • Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines
  • Understand all products and processes to ensure effective responses to customer complaints
  • Give constant feedback to the team lead on assigned tasks and escalate as required
  • Frequently update the FAQ list as required
  • Demonstrate innovation and creativity in the execution of all duties

Required Competency and Skillset to be a Waver

  • Computer Literacy
  • Excellent customer contact handling skills
  • Excellent customer service orientation
  • Excellent Communication Skills
  • Empathy patience and willingness to go the extra mile in handling service issues
  • Good data gathering and analytical skills
  • Conflict resolution

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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