PricewaterhouseCooper (PwC) Graduate & Exp. Job Recruitment (4 Positions)

Apply for Jobs in Lagos & Western States

PricewaterhouseCooper (PwC) firms help organisations and individuals create the value they’re looking for. We’re a network of firms in 158 countries with more than 250,000 people who are committed to delivering quality in Assurance, Tax and Advisory services. In Sub-Saharan Africa, we’re the largest provider of professional services with offices in 34 countries and over 9,000 people.

We are recruiting to fill the positions below:

1. Job Title: IT Helpdesk Administrator
Location: Lagos, Nigeria
Job type: Contract)

Job Profile Summary

• To provide a point of user contact for all problems and inquiries regarding IT services, and to ensure that end users are receiving the appropriate assistance with high levels of customer service.

Job Descriptions

• Proactively checking the Helpdesk portal for new tickets and allocating tickets to the appropriate support groups and assignees.
• Take sole ownership of all assigned tasks and operations at the Helpdesk.
• Ensure all tickets are logged and resolved before close of business and cases of escalations must be properly documented.
• Proper understanding and navigation of the portal for incidents and service requests raised to the Helpdesk.
• Manage the phone lines and ensure users are responded to courteously. • Interface with users physically, via remote assistance or telephone on IT related issues and help resolve quickly with at least 90% first call resolution.
• Keep customers informed of progress of their tickets and problems that cannot be resolved on first call.
• User Desktop and Application Support skills. For example, resolve basic issues around applications installed on users’ machines.
• Reach out to users to get their confirmation that their requests have been satisfactorily resolved; mark the ticket resolved and request they fill the customer satisfaction form they receive upon marking the ticket resolved.
• Escalate and liaise with 2nd and 3rd level support for issues they are unable to resolve.
• Document resolution to known issues in the knowledge database.
• Send daily and weekly report to the Systems Manager and IT Country head on the Helpdesk activities in a timely manner to support the unit’s overall report.
• Analyze call logs in order to spot common trends and underlying root cause.
• Coordinate and provide guidance to interns on tasks assigned.
• Always ensure clean desk environment.
• Perform password resets on the Active Directory and accounts creation on the printer and other platforms.

Requirements
Experience

• 1-2 years’ experience in a similar role.
• Proven experience in Helpdesk support or Customer support.

Skills Required:

• Must be articulate and have excellent verbal and written communication skills.
• Tech savvy with working knowledge of laptops, general office applications like Microsoft Office tools.
• Analytical and troubleshooting skills with the ability to think outside the box.
• Must possess logical thinking skill.
• Courteous, customer-oriented and cool-tempered.
• Must possess ability to work with a team.
• Must be flexible and willing to work long hours.

Education Requirements:

• B.Sc in Computer Science

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: bolatan.akinsuroju@pwc.com using the “Job title” as subject of the email.

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2. Job Title: Chief Finance Officer

• Reference Number: 130-PEO01114
• Location: Lagos
• Job type: Permanent
• Department: People & Change Nigeria

Roles & Responsibilities

• The Chief Financial Officer (CFO) will support the CEO to develop and oversee the execution of a finance, treasury and management strategy that enables the achievement of long term goals and operational plans.
• The CFO will oversee the Organisational Financial Planning and Strategy, Financial Management and control, Treasury Services, Information Technology, Tax and other oversight functions.

The CFO will take on the following responsiblities:

• Must be knowledgeable, passionate and understand the strategic and tactical objectives of each line of Business as well as the group and the implications, identifying and resolving complex problems that may be associated with these objectives.
• Develop, organize and evaluate the Group’s fiscal function and performance, including but not limited to its medium to long term (5-10 years) business plan.
• Articulate the company’s financial strategies and ensure alignment with its strategic objectives.
• Take responsibility for financial reporting and analysis and setting performance indices, including recommendation of changes to improve systems and financial performance.
• Responsible for the preparation of the Financial reports in line with the International Financial reporting standard (IFRS) and constantly keeping abreast of developments in the space.
• Drive the automation of all Finance processes including but not limited to SCM, Internal control, risk and compliance and business performance management frameworks.
• Implement a sophisticated reporting mechanism for completeness and accuracy in reporting
• Coordinate the development of the Corporate Centre and Divisional budgets, and the allocation/ distribution of financial resources.
• Conduct budget reviews to ensure relevance, accuracy, timeliness and easy interpretation for management decision making.
• Develop and implement detailed cost management strategies to monitor and control costs Group-wide.
• Monitor the Group’s and divisional operating base costs and highlight factors impacting effective cost management, hence contributing towards the achieving low cost business environment.
• Develop effective tax planning strategies and oversee the accurate and timely filing of all tax financial, industry and other regulatory returns.
• Coordinate investor relations activities including preparation of investor communications and presentations.
• Keep abreast of industry developments and trends and proactively ensure the adoption of relevant practices.
• Authorize expenditure/ transactions in line with the Group’s approved authority limits.
• Oversee the production of periodic reports for use by the Board, as well as the Audit/Finance Committee and Executive Leadership of the different Business Divisions.
• Act on behalf of, and perform any other duties that may be assigned by the GMD/CEO.

Requirements
Educational Qualifications & Functional Skills:

• Bachelor’s degree in Accounting/Economics/Banking and Finance or related field from a reputable institution
• Master’s degree in Accounting, Finance or Business.
• Professional qualification such as ICAN, ACA, ACCA,
• Previous Experience in a Capital Raising Function Is Required.
• Must have had a good experience working within fast growing companies in developing markets. Telecoms sector would be an added advantage.
• Must be knowledgeable in many aspects of business’s industry beyond Accounting/Finance.
• Must be technologically savvy
• Knowledge of Financial management systems, accounting policies and standards; tax management mergers and acquisitions, costing accounting etc.
• Qualified accountant with knowledge of IFRS accounting standards
• Strategic orientation and successfully managed financial organization with comparative scale and complexity
• Treasury and Cash management experience is a must-have
• Strong working knowledge of Excel
• Strong presentation and financial modeling skills
• Strong analytical skills and experience interpreting a strategic vision into an operational model

Work Experience:

• Industry Experience: Banking, Corporate Financial
• Services, Investment Management.
• Experience In Implementing ERP System
• A minimum of 15 years’ experience.
• 5 years at Board/ Senior Management position
• Deep understanding and experience with IT, Billing & accounting (ERP) software implementation and deployment is required
• Working knowledge of budgeting, planning, management accounting and corporate finance

Application Closing Date
31st December, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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3. Job Title: Head, Human Resources

• Reference Number: 130-PEO01113
• Location: Lagos
• Job type: Permanent
• Department: People & Change Nigeria

Roles & Responsibilities
This role reports to the Managing Director/CEO and has the following responsibilities:

• Articulate, update and execute the HC strategies, policies and processes in line with the company’s business strategy, key business objectives and pertinent labour laws
• Communicate approved strategies, policies and procedures to business leaders and staff and drives compliance and adoption
• Keep abreast of relevant legislative, regulatory and environmental changes to ensure that the business remains compliant
• Prepare the annual Human Capital budget and plan, and drive their implementation
• Facilitate the definition of the corporate culture and underlying values for the business
• Develop and implement programmes and change interventions to enable the implementation of defined corporate values and organisational culture
• Evaluate, present the case for change and drive the implementation of the appropriate resourcing and talent management initiatives to ensure that the organisation has the talent required to deliver its strategy
• Develop and maintain a competitive and merit- based compensation system to support the Organisation’s reward philosophy as well as its talent attraction and retention strategies. Lead benchmarking activities and advise management on findings and their business implications
• Advise and coach Heads of Business Divisions and Units on staffing and development to ensure optimal returns on investments in people
• Agree key performance management objectives with management, develops strategies and put measures in place within Human Resources to ensure that agreed imperatives are delivered
• Review the outputs from the periodic Group performance reviews and moderation exercises. Report and advise leadership on their implications for operational performance, succession management and employee engagement
• Work with the Heads of Business Divisions or Units and Line managers, to design and implement staff training & development strategies and plan to ensure identified needs are addressed with suitable training interventions
• Direct and motivate HC function staff in delivering the people management mandate in line with key deliverables
• Agree critical HC information requirements with Business Division and/or Unit leaders and Oversee the generation of the appropriate information outputs to meet them
• Ensure the Company’s Human Capital Information Management Systems and their outputs remain fit for purpose and current
• Facilitate the adoption of a strategic approach to exit management and oversee the establishment of the appropriate processes and practices

Qualification

• A first degree from a reputable institution
• Relevant professional qualification (e.g CIPM).

Experience:

• Minimum 10 years cumulative experience, out of which 5 years is in a senior management position in an insurance company.

Key Competencies:

• Performance Management
• Career Management
• Rewards and Recognition
• Fleet Management
• Learning and Development
• Talent Management
• Manpower Planning
• Communication Skills
• Negotiation
• Accountability
•  Managerial and Team building skill.

Application Closing Date
28th December, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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4. Job Title: Chief Innovation Officer

• Reference Number: 130-PEO01109
• Location: Lagos
• Department: People & Change Nigeria
• Job type: Permanent

Roles & Responsibilities
Innovation Strategy & Execution:

• Develop the innovation masterplan for the organisation and drive its implementation
• Lead the organisation to become innovation-driven by setting the innovation agenda and implementing same across the various systems
• Champion and develop creative thinking in employees and find ways to nurture innovative thinking across all areas of the company.
• Formulates effective new ideas and innovative strategies for product development, marketing, branding, or business opportunities
• Strategise with product development teams to transform general ideas into workable solutions that contribute to the organization’s bottom line
• Analyse existing practices to isolate areas requiring improvement
• Evaluate innovation advancement and fine-tune the pace or direction of new projects in accordance

Technology Strategy Development & Implementation:

• Lead technology and digital innovation strategy development and implementation plans, to achieve the company’s mission; set strategic objectives and measurable goals
• Explore new digital products that could measure, analyse and drive audiences to new solutions
• Build strong relationships with technology vendors and develop first-to-market digital innovation that aligns with the organization’s goals and initiatives
• Create a digital innovation approach with the appropriate processes, tools and metrics to support new growth opportunities
• Support and guide innovation of new digital products for the organisation to increase commercial revenues
• Build and manage key technology and digital stakeholder relationships including a network of leaders and decision-makers in the local community – partners, government bodies, providers, media etc
• Drive the spin-off of a digital organisation as another income stream to the organisation. This spin-off company will develop and sell digital product/services

Management & Business Continuity:

• Set and implement the vision and strategy for the division in alignment with the corporate goals
• Develop and manage the budget for the division
• Provide oversight for the development and maintenance of the Incident & Business Continuity plan for IT and to implement measures designed to safeguard the Information Technology and Management needs of the Foundation in the event of major incidents or disasters
• Establish a knowledge management system to capture, store, transfer and retrieve work done within the division for posterity and business continuity
• Support the preparation for and response to audits and ensure that any audit findings are appropriately responded to and remediated

People Management:

• Lead a team of passionate, talented and diverse people, empowering and championing the organisation’s unique culture
• Ensure team cohesiveness and effectiveness within the department. Ensure seamless interphase with the processes and teams of other departments
• Provide support necessary to achieve high employee engagement within the department
• Provide development support and equip team members with the knowledge and skills required to perform their job effectively
• Provide direction and clarity of responsibilities for team members, communicating information accurately and promptly as required

Requirements
Qualification & Experience:

• A first degree in Information Technology, Computer Systems, Electrical/ Electronic Engineering, Applied physics, Computer Science or a related discipline
• Master’s Degree or MBA would be an added advantage
• Relevant professional qualification e.g. ITIL
• Minimum of 18 years relevant experience and at least 5 years of relevant work experience in an African/Nigerian market
• Over 5 years’ experience in general management experience across the various IT and digital disciplines
• Experience in the Financial Services industry and understanding of the Consumer Lending space will be preferred
• Experience working in an entrepreneurial context and/or with SMEs
• Experience in direct consumer businesses and services; experience in a dynamic operational environment; ability to solve complex problems as they occur
• Outstanding knowledge of various IT systems especially Fintech with passionate interest in using innovation and technology to transform the financial services industry and fuel growth as well as ability to embrace technology to scale impact
• Knowledge of Information Risk Management and System Security
• Knowledge of operational principles and practices, regulatory environment and policies.

Skills & Competencies:

• Critical Thinking, Problem Solving and Analytical Skills
• Process Design, Implementation and Review
• In-depth Knowledge of Consumer Lending
• Strategy Development and Execution
• Research & Analytical skills
• Project & Budget Management
• Database Management
• Business Data Analytics
• Good Knowledge of Technology (Lending and CRM applications)
• Vendor & Partner Management
• Resource Management
• Self-Assured, Confident and Assertive
• Good Leadership and People Management skills
• Excellent Interpersonal skills
• Stakeholder Management
• Effective Communication Skills
• Positive, solutions and impact-oriented attitude
• Drive for excellence
• Data-driven decision-making approach
• Change Management
• Willing to take calculated risks.

Application Closing Date
7th December, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online