Relationship Officers at United Bank for Africa Plc (UBA) – 3 Openings

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United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Relationship Officer

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Locations: Lagos, Ogun and Abuja
Job type: Full-time
Experienced level: Mid-level

About the Job

  • At UBA, we strongly believe that our people are critical to our success in building a sustainable and dominant business in the countries we operate in, across Africa and beyond.
  • We go to great lengths to source, attract, recruit, develop and retain the best talent, wherever they may be in the world. To this end, we are always striving to:
  • Provide a non-threatening environment that encourages and rewards role-model performance.
  • Help our work-force maintain a healthy balance between work and their personal lives amongst others
  • Interested in joining the UBA Tribe? We are looking to hire talent and skilled individuals as Relationship Officers at our Abuja, Oyo and Ogun Locations.

Job Objective(s)

  • To establish and maintain positive customer relationships towards the growth revenue for the bank.

Duties & Responsibilities

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  • Approach customers with the aim of winning new business
  • Meet with existing customers to strengthen business relationships with a view to increase financial growth of the bank.
  • Aggressively market the bank’s products to ensure favorable market response and optimum build-up of revenue.
  • Follow up customers with dormant accounts, convince to resume dealings with the bank.
  • Implement marketing strategies / programs laid out by the bank to boost profit.
  • Listen to customer requirements and present appropriately to make a sale.
  • Achieve set deposit targets / Contributions by acquiring business / investment deals from Private, Public, Individuals and Corporates.
  • Prepare documentation on the creation of risk assets to increase business office profitability
  • Sell / Cross-sell and Upsell the banks products.
  • Market the brand.
  • Perform other related duties as assigned by the Business Manager.

Expected Outcomes:

  • Delivery of all Set Financial targets.
  • Achievement of Contribution target.
  • Achievement of Demand deposit volumes, Savings deposits and Time deposits.
  • Achievement of Trade Volumes.
  • Customer Service delivery – Customer Satisfaction rating.

Educational Qualification

  • First Degree in any relevant course of study with a minimum qualification of Second Class Lower.
  • MBA or relevant Master’s Degree will be an added advantage
  • The ideal candidates must be based within these locations and must currently work at a commercial bank in Relationship Management for Oyo and Ogun( 1-3 years) Abuja (3-7 years) experience required.

The ideal candidates must also be conversant with the following:

  • Basic knowledge of Accounting, Finance and Economics.
  • Banking operations, policies and procedures
  • Good knowledge of the Bank’s products and services.
  • Business development and acquisition
  • Marketing, Selling and Cross Selling
  • Knowledge of current business trends and CBN Regulatory laws.

Desired Skills:

  • Ability to evaluate needs of customers and determine what products or services would best serve those needs
  • Good interpersonal skills
  • Excellent Communications skills (written and oral)
  • Marketing and Selling skills
  • Leadership and negotiation skills
  • Good Relationship management skills
  • Confident and must possess excellent networking skills.

Behavioral Expectations:

  • High degree of professional ethics, integrity and responsibility
  • Highly organised, proactive, ability to work independently and take ownership of tasks assigned
  • Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship
  • High sense of confidentiality and discreteness.

Application Closing Date
Friday, 23rd July, 2021.

How to Apply
Interested and qualified candidates should send their updated Resumes to: [email protected] with the Role as the subject matter.

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