Sales Customer Service Officer – Power Tools at Bosch Africa

Robert Bosch West Africa is a growing region of the Bosch group present in Lagos, Nigeria and Accra, Ghana. We operate in the business divisions of Automotive Aftermarket, Power Tools, Security Systems, Thermo Technology, Drive and Control.

We are recruiting to fill the position of:

Job Title: Sales Customer Service Officer – Power Tools
Location: Ikeja, Lagos
Employment Type: Full-time

Job Description
SCS1 Roles:

• Customer interface for Nigeria
• Steering of service Provider
• Drive Sales Back office as sales function with constant communication with the warehouses (IDC in Germany and Bollore in Ghana)
• SAP KEY USER: POE/P13
• Claim handlings
• Credit/ debit notes
• Outstanding clearance support with Finance in Dubai, Morocco, Ghana, South Africa.
• Process steering of back office
• Power Tools – Customer contact center support
• Project responsibility
• Required inspections are done with satisfactory results

SCS2 Roles:

• Responsible for Sales Support Services for the CSO
• Maintenance of customer terms and conditions
• Prices upload in POE/B2B Portal Manager
• Customer account creation with the customer master data team in Germany or in Romania depending on the country
• Ensuring sales area data are uploaded in Q13/P13 with correct routes and transport Zones well defined

Qualifications
Education:

• University Degree in Business Administration or its equivalent
• Qualification in Marketing and commercial background is an added advantage