Service Executive at a Leading Commercial Bank – Workforce Group

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Workforce Group – Our client, a leading Commercial Bank, is recruiting to fill the position below:

Job Title: Service Executive

Location: Lagos
Employment Type: Full-time
Industry: Financial Sector (Leading Commercial Bank)

Responsibilities

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  • Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving methods.
  • Anticipate customer needs by studying services, products, and proper customer processes and procedures.
  • Record all customer and end-user calls in order to improve service and products provided by the company.
  • Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur.
  • Understand how to use the company knowledge base to prepare for each customer interaction while taking detailed notes.
  • Prevent the escalation of customer issues by collecting and analyzing information provided before interacting with the customer.
  • Completing a range of financial transactions, including processing invoices, payments, creating accounts and maintaining records.

Requirements

  • BSc (Minimum of Second Class Lower) / HND (Minimum of Lower Credit) Degree in any field.
  • 28 years and below.

Salary
N80,000 monthly.

Application Closing Date
31st December, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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