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Specialist, Products Assurance at 9mobile Nigeria

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9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

We are recruiting to fill the position below:

Job Title: Specialist, Products Assurance
Job ID: IRC4839
Location: Lagos

Job Summary

  • Responsible for ensuring the integrity of various revenue streams with primary focus on strengthening and/or building revenue assurance processes controls which includes but not limited to:
  • Responsible for Pre & Post-launch validation of products and services.
  • Providing expert opinion on revenue impact of Network processes and activities including new node implementations, integrations, operation change management and downtime
  • Maximizing revenue by reducing leakages and identifying revenue opportunities in relevant processes
  • Review and recommend changes on all revenue related policies, processes, procedures, and business rules to minimize revenue leakage
  • Assess revenue impact of new products, network element and billing system changes.

Principal Functions
Tactical:

  • Development of revenue assurance best practices for the company.
  • Creation of revenue assurance KPI on the revenue assurance / fraud management tool (SUBEX).
  • Perform root cause analysis of issues on Post-paid billing, Interconnect & Roaming; follow through to resolution and communicate to appropriate parties.
  • Monitoring of system owners to ensure proper set up of system in order to minimize leakages.
  • Establish and maintain relationships with key internal and external stakeholders.
  • Operational
  • Ensure data integrity in all revenue impacting systems across 9Mobile.
  • Build controls into revenue impacting projects within 9Mobile.
  • To validate and ensure that the appropriate reward is offered to qualified subscribers. This will enable the identification of duplicate and unauthorized rewards.
  • To ensure proper documentation and maintenance of end-to-end revenue impacting systems and processes in narratives and flowcharts.
  • Actively seek revenue leakage within 9Mobile and work with involved parties to block leakage and ensure future revenues are assured
  • Carry out analysis of all referrals received from different sources of intelligence. This includes internal staff and external subscribers via call and the internet respectively.
  • Assuring timely and correct transport of all event detail records (EDRs) from points of generation(switches) to points of mediation and billing/rating.
  • Liaising with all the relevant teams to ensure that all root-cause documentation is accurately completed, reviewed, and approved, in addition to maintaining and updating process documents and templates.
  • Detecting and recovering leaked revenues and providing assurance and confidence to key stakeholders regarding the integrity of the network and business operations.
  • Product assurance review of 9mobile’s products; risk and control evaluation and building controls to block areas of vulnerabilities.
  • Review of prepaid product and services to identify incidences of wrong configuration and / or application of business rules.
  • Financial validation of pay out figures for incentives for various sales channels.
  • Review of rating for prepaid products and services to ensure accuracy and completeness

Carry out various Analysis such as:

  • Forensic analysis.
  • Risk analysis.
  • Post-paid short code analysis.
  • Short code analysis.
  • E-Top up analysis.
  • Post-paid usage analysis
  • Subscriber balance movement analysis.
  • Prepaid staff analysis.
  • Analysis of data from different sources.
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Educational Requirements

  • Bachelor’s Degree / HND in Computer Science, Accounting, or any Science / Engineering discipline.
  • Relevant Professional Certifications (ACA, CISA, CRISC, OCA, OCP, OCM, CCNA etc.) will bean added advantage.

Knowledge:

  • Good knowledge of Relational Database Management systems.
  • Proficiency with use of data analysis and data visualization tools (e.g., SQL, ACL, PowerBI, Hives, etc.).
  • Good knowledge of Big Data analytics (Hadoop, Hives).
  • Excellent understanding of GSM Network Architecture.

Skills

  • Analytical and Problem-solving.
  • Technical know-how.
  • Minimum of 5 years relevant work experience.
  • Behaviour
  • Passion for excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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