Stanbic IBTC Bank – Graduate & Experienced Job Recruitment (5 Positions)

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Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the positions below:

1. Job Title: Personal Banker
Job ID: 36472
Location: Lagos
Job Sector: Banking

Job Purpose

• Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition

Key Responsibilities/Accountabilities

• Retain customers (Blue, Silver and Gold) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy.
• Liaise effectively with the sales team to ensure seamless transfer of clients after sale has been concluded to relationship management.
• Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
• Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
• Conduct a comprehensive calling/contact management programme for all customers aligned with the cost to serve proposition.
• Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.

Preferred Qualification and Experience

• A bachelor’s degree in any related field
• Minimum of Second Class Lower (2:2) division
• 0-2years banking experience, preferably interfacing with customers.
• Strong relationship management background.
• Experienced in upholding the highest levels of service.
• Experience in completing credit applications successfully

Knowledge/Technical Skills/Expertise:

• Deep knowledge and understanding of the different personal and segment value proposition.
• Knowledge of local market environment and financial issues that may impact portfolio.
• Working knowledge of bank systems and operations
• Thorough understanding of credit principles as well as application and maintenance processes.
• Knowledge of the banks organogram and awareness of relevant reporting lines.
• Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
• Demonstrate high levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.
• Proficient in Microsoft word and excel.
• Time management
• Ability to multi task
• Ability to handle matrix reporting

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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2. Job Title: Business Banker – Enterprise Direct
Job ID: 44286
Location: Lagos Island
Job Sector: Banking

Job Details

• Retail & Business Banking

Job Purpose

• On-board new customers, reactivate dormant accounts, cross sell the bank’s products and services to existing customers and monitor borrowing customers (including LSETF).
• Improve customer experience by proactively engaging the customer via telephone/email for more pocket share and to manage and optimize value from a portfolio of SME customers.

Key Responsibilities/Accountabilities

• Promote and proactively sell the Bank’s products, solutions and services via the telephone to meet the financial needs of small and medium business customers.
• Mine existing customer data to identify expansion and/or additional business opportunities.
• On board new customers – Day 1 welcome call and Day 30 follow up call
• Dormant/ Inactive account reactivation
• Cheque confirmation, excess/ covenant breaches and Pre-NPLs / stressed account monitoring
• Ensure KYC documentation, BVN and regulatory compliance and control are adhered to
• Providing a central (information/ query handling) service point for SME customers
• Ensure all queries from existing and potential customers are effectively and promptly resolved.
• Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers
• Cross-sell additional products & services to existing customers (during re-active telephone conversations).
• Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc

Preferred Qualification and Experience

• First Degree in any relevant discipline.
• Min 2 years of Business Banking Sales experience
• 0 – 1 Year experience call center experience may be added advantage

Knowledge/Technical Skills/Expertise:

• Good numerical skills, business acumen and financial acumen to interpret financial statements, balance sheets and basic financial ratios.
• A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
• A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of securities and balance sheets.
• Ability to speak Hausa fluently.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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3. Job Title: Business Development Manager – SIPML

Job ID: 43241
Location: Lagos
Job Sector: Banking

Job Purpose

• The Business Development Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and growing SIPML’s market share in RSA Holders and Assets Under Management.
• Responsible for ensuring clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters.
• The Business Development Manager is also responsible to support and deliver on the universal financial solution goals of the Stanbic IBTC Group.

Key Responsibilities
Achieve monthly sales target in RSA & Contributions:

• Achieve and surpass assigned monthly RSA pin target
• Achieve and surpass assigned monthly/yearly contribution target
• Achieve and surpass assigned new employers targets
• Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins.
• Provide advice to employers, on potential Pension/Gratuity solutions based on consultative analysis of their business model and pension industry dynamics.
• Identify, initiate and convert leads for SIPML.
• Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company.
• Analyze and review potential labor challenges or peculiarities that may lead to sub-optimization for the employer or organization.
• Make physical / telephone calls / e-mails to clients for customer interactions
• Organize and facilitate Interactive sessions and Rotating Desks/PoW with clients and prospective clients.
• Effectively communicate and follow through, with client requests to back office /support units
• Maintain and update comprehensive employers’ database.
• Ensure Employers have updated contribution schedules.
• Collect schedules from Employer for upload to clients’ accounts.
• Follow up with employers on monthly pension contribution as at when due.
• Increase number of funded and contributing RSA Pins in the department.
• Consistently identify value to our customers by leveraging the various resources within the group
• Ensure not more than 5% customer attrition from assigned institutions during the transfer window
• Collect and correct email mandates for employees in assigned institutions
• Organize CFI capture with Organizations periodically by the regulator.
• Grow SIPML’s share of mind among clients/ organizations in assigned institutions
• Increase the funding and contribution ratios of employees’ contribution within assigned institutions
• Proffer possible strategies/ways to improve sales and relating to customers.

Ensure Legislative Compliance and SIBTC standards:

• Educate and enlighten employees and their employers about the dynamics of the Pension industry
• Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company
• Ensure adherence to code of ethics and all other related guidelines
• Ensure smooth internal & external stakeholder management

Preferred Qualification and Experience

• First Degree in General Social Science
• Chartered Financial Analyst (CFA)
• Masters Degree in Marketing
• Minimum of five years experience with exposure in sales relationship management & leadership position
• Minimum of five years experience with exposure in client profiling
• Minimum of five years experience with exposure in sales relationship management
• Minimum of three years sales experience with exposure in sales and relationship management

Knowledge/Technical Skills/Expertise:

• Effective Business Communication
• Presentation Skills
• Compliance-Know-Your-Customer
• Brand Management
• Customer Understanding
• Applications: Microsoft Office Suite
• Compliance.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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4. Job Title: Relationship Manager, Client Coverage (Power & Infrastructure)

Job ID: 45062
Location: Lagos Island
Job Sector: Banking

Job Purpose

• Define and execute strategic client plans that will ensure the development of strong business relationships and the delivery of profitable and integrated Standard Bank products and services, with the purpose of ensuring client profitability, increased revenue, risk optimisation and consistent service delivery.
• This is a relationship management role which could be for either the non-bank financial institutions (NBFI), Consumer or Power & Infrastructure sectors.

Key Responsibilities/Accountabilities
Develop and execute Client strategic plan:

• Lead the development and execution of strategic client plans and client solutions in alignment with the sector strategy (together with the core Client Service Teams) and manage and drive the implementation of client plans. Client plans developed and implemented.
• Continuously research and analyse the clients’ business context, operations and financial performance. Discuss current and future business opportunities with clients, and therefore position Standard Bank as a strategic advisor.

Formulate and manage Client Service Teams:

• Identify individuals best suited to meet the client’s needs across products to form part of the core Client Service Teams (Client Service Teams) (i.e. based on client opportunity and to be reviewed regularly). Client service teams formed and properly directed to service the client effectively.
• Manage Client Relationship Teams across relevant geographies (when applicable) by ensuring that individuals are clear on their contribution and expected outcomes. Client service teams properly informed and clear on their responsibilities and accountabilities.
• Leverage, engage and collaborate with the Bank’s internal network to ensure that all the Bank’s relevant expertise is brought to bear in every client interaction, robust and stable client service (in partnership with business lines) is maintained, client results are delivered and that any impediments to client delivery are overcome through the availability of credible internal resources to build and leverage strong long-term relationships with the client’s key decision makers
• Virtual teams collaborate to share relevant expertise and deliver the best suited solution to the client.
• Regularly communicate client strategic opportunities to the extended CST, and lead effective communication sharing within the CST.
• Broad and effective client stakeholder relationship management, coordination and monitoring across each client contact point.
• Drive the co-ordination and communication of client information, activities and opportunities through effective CST interaction and use of SalesForce.com
• Coordinate client deliverables and manage Client relationships:Develop critical relationships with client decision makers and regularly define and communicate commercial opportunities for new and existing clients of SB. Personally maintain and deepen client relationships at the appropriate level and foster long-term client interest.
• Oversee the execution of client activities in line with developed strategic client plans. Implementation of the client strategic plans.
• Develop and align detailed client marketing plans (with inputs from the GM, TPS, Risk and IB coverage) and drive the client’s pricing and ROE (including relevant drivers e.g. risk grade, industry outlook, etc.). Ensure overall client profitability.
• Coordinate relevant programmes for each client (including entertainment and economic/sector road shows) and participate in key decision making activities by the client to ensure that the bank is included in any request of advisory and financing services. Positioning of Standard Bank in the client’s environment as the preferred advisor.
• Develop in-depth knowledge of the client’s strategy, business, financial performance, industry outlook/trends, specific sector knowledge and general macroeconomic issues and trends in the country and other relevant geographies and ensure that this is transferred to the relevant internal stakeholders. Proactively respond and anticipate client requirements.
• Ensure the administration and analysis of the Client Service Surveys, as well as the implementation of focused action plans needed to address the gaps identified. Ensure that gaps identified are addressed and that there is improvement in levels of client satisfaction.

Provide sector strategy support and input:

• Support the Global and / or Sector Head in the overall management and coordination of the client relationship and client/sector strategy including the provision of input into the strategic direction and value proposition of Standard Bank. Client support aligned to the sector or client strategy and business development approach.
• Maintain detailed and current understanding of external markets (at country, sector and client level) to ensure that new opportunities for the bank are capitalised and threats are quickly identified.
• Deep understanding of the industry’s market environment and opportunities and continuous assessment of competitor landscapes, threats and commercial opportunities for the client.

Manage and drive Financial Performance and Portfolio Management:

• Drive and own annual budgets together with product houses and monitor actual performance against budget, drive product cross- sell and client profitability.
• Manage overall client cost and revenue including the monthly tracking of revue contributions per client as well as the understanding of key drivers and variances to proactively respond to threads of reducing opportunity.
• Conduct and Optimise client and portfolio risk-adjusted portfolio ROE and CRCOC (against prior year and budget) analysis, Cross Sell Ratio for portfolios, portfolio credit losses and write-offs, pro-active portfolio management resulting in zero losses in the portfolio (including excess management and facility compliance), portfolio actual revenue and net profit growth analysis and pro-active management of the portfolio pipeline and activities using the appropriate tools.
• Improve sustainability and efficiency of portfolio revenues by maximising share of wallet and cross sell ratio per client
• Proactive portfolio management, business origination and development within the Portfolio and effective timeous management of the portfolio deal pipeline.

Drive Credit and risk management:

• Drive and provide input to timeous preparation, review, sign-off and motivation of PCC and credit paper submissions (managing end-to-end credit process including facility letters, regularisation of conditions, etc.) and optimally allocate credit limits and manage exposures across product and geography.
• Act as the “first line of defence” as required by the Credit Standard.
• Ensure portfolio compliance with risk management frameworks (Credit, Legal & Regulatory)
• Ensure understanding

Maintain Knowledge of products, services and capabilities are across the bank:

• Maintain a proficient knowledge of products, services and capabilities across the bank (in all relevant geographies and sectors) to ensure relevant and informed client conversations.
• Leverage research products offered by the bank for the client’s advantage and focus on enhancing cross-selling opportunities and originating profitable transactions in conjunction with the product areas.
• Develop, share and exhibit a deep understanding of clients’ strategic objectives, their business and the markets within which they operate, in order to add the right value.
• Maintain a working knowledge of Standard Bank’s strategy, footprint and capabilities to ensure relevant and informed client conversations

Comply and conduct routine activities:

• Conduct set routine activities such as, produce monthly reporting, reviewing of pricing, interests’ rates, etc. Ensure the accuracy of the data in the system.
• On an annual basis, review the pricing concessions. – Ensure that the price has been approved by the pricing committee and the client has been advised accordingly.

Enable Client Deals by reviewing client base:

• Ongoing review of client base for potential High Risk clients.
• Guide the development and review credit paper for submission to the Pre- Credit Committee (PCC).
• Guide the development and review appropriate documentation to complete annual credit review.
• Act as escalation point for any identified risks.
• Consistent client deal enablement at required standard.

Preferred Qualification and Experience

• Undergraduate qualifications in Finance, Economics, Accounting or other relevant degree or NQF equivalent. Other relevant qualifications including post graduate qualifications such as an MBA is considered a bonus
• Minimum of 5 years of relevant experience.
• Minimum of 3 years’ experience in the client service environment.
• An additional 3 years within the credit or product environment is considered an advantage.

Leadership Competencies:

• Customer and Client Focused Innovation
• Leading Courageously
• Seeking Deeper Understanding
• Aligning Business to Strategy
• Inspiring Performance for Execution
• Holding People Accountable
• Growing Capability
• Purposeful Collaboration

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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5. Job Title: Credit Evaluation Manager

Job ID: 45249
Location: Lagos Island
Job Sector: Banking

Job Details

• Risk Management: understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bank

Job Purpose

• To provide effective value adding risk management to assist Business Banking Teams in the Business Banking space in achieving their asset growth targets, whilst maintaining a quality-lending book, through effective underwriting, evaluation and approval of credit applications.
• The delivery of a professional service to all business units, by assessing and evaluating credit facilities (new and/or existing) based on sound credit & financial principles, whilst adhering to the Bank’s group credit risk standards, maintaining credit independence and managing risk reward balance

Key Responsibilities/Accountabilities
Evaluation and approval of applications:

• Evaluate accurately credit proposals to ensure they meet sound business criteria and credit risk fall within acceptable parameters within approved turnaround times.
• Identify, quantify and evaluate credit risks in relation to profitability of business proposals and financial viability of Business banking credits.
• Process credit applications and ensure timely and quality credit assessments and decisions are made.
• Build relationship with Relationship Managers/Business Bankers and collaborate to improve quality of business proposals and turnaround time on credit evaluations.
• Active participation at the Business Assessment Committee meetings

Risk Management:

• Monitor the risk grading of all Business Banking customers using BBRS
• Ensures that the Bank’s need to provide adequate controls over the risks encountered in the post-credit granting stage of the credit process are satisfied by ensuring the appropriateness, consistency, validity and enforceability of all collateral confirming that all collateral and legal documentation in respect of banking facilities and advances granted have been obtained’ are in legal order and properly housed.
• Ensures all identified credit control events and payment defaults are managed, in order to reduce the roll rate of non-performing loans into lock up portfolio by providing a prompt and orderly turnaround environment in which controls can be exercised to ensure that the Bank is not faced with avoidable losses.
• Ensures that timely and quality credit delivery and decisions are made within agreed Service Level Agreements (SLAs) within the in the Business Banking space.
• Review of relevant internal & external communications, such as circulars, economic reviews on industries, & financial or industry publications to ensure that any development, new requirements or external risks are properly taken cognizance of in lending decisions or conditions of lending.

Governance, risk and compliance:

• Ensures compliance with country adopted standards, policies, mandates and procedures governing activities within the credit space
• Actively participates in Credit Risk Management Committee meetings and watch list committee meetings and provides meaningful input into risk appetite discussions, portfolio management and collections strategies as well as detecting and evaluating shifts or changes in key risk parameters and the effects of such changes on portfolios and relationships.

Problem Solving:

• Identifies business needs and existing credit strategies and interprets these into operational reality.
• Constantly challenge established thinking and to facilitate constructive discussions that lead to continuous improvement in operating processes.
• The ability to balance competing business needs with risk mitigation requirements.
• The ability to apply appropriate risk mitigation techniques to improve the bankability of marginal proposals.
• Ability to evaluate the risks/reward of each credit facility application and supporting information, taking into account broad industry risks, total bank exposure to specific industries, and the risk and profile of the counterparty applying for credit.
• Manage the cross-functional conflicts that may arise in the course of working with the business teams.
• Builds relationship with Relationship Managers to improve and maintain business/credit relationship

Portfolio Management:

• Effective management of the zonal portfolio to deliver the desired result along asset growth, risk, delinquency and cost containment.
• Ensures that all internal and external reporting is completed accurately, on time and that appropriate value adding insights into the portfolio are provided so that both internal and external users of information have a deep and appropriate insight into the quality of the portfolio and the appropriateness of the processes
• Ensure there are effective controls in place to rectify any identified gaps/risks in the portfolio

Credit Committee Secretariat Management:

• Prepare minutes of Credit Committee meetings within 48hours of every meeting
• Ensure all approved facilities are sanctioned in line with the terms of approval of the committee
• Effective monitoring of all credit committee action plans; timely reporting and escalation of all breaches

Preferred Qualification and Experience
Qualifications and Experience:

• First Degree in Business Commerce/ Finance and Accounting/Mathematical Sciences
• Professional qualification (ACIB), ACA, ACCA, ACIS
• Masters’ Degree is an added advantage
• Minimum of 7 years experience in credit risk, credit analysis/evaluation, risk management, business development and portfolio management
• Minimum of 7 years experience in managing commercial banking and other Strategic Business Units’ relationships

Knowledge/Technical Skills/Expertise
Technical Competencies:

• Loan assessment and approval
• Financial Statement Analysis
• Operating cashflow analysis
• Debt Consolidation
• Mortgage Lending
• Asset Based Lending

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online