Team Lead, CoE CRM / Business Applications Support at First Bank of Nigeria Limited

Team Lead, CoE CRM / Business Applications Support at First Bank of Nigeria Limited
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First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Team Lead, CoE CRM / Business Applications Support

Job Identification: 253
Location: Lagos

Job Description

  • Lead proactive monitoring, operation and maintenance of applications in order to support operations and ensure compliance to relevant standards
  • Provide technical direction in requirement definition, planning, coordination and implementation of applications
  • Ensure prompt and effective delivery of applications to users
  • Work with Enterprise Architects to manage the track of information on all applications
  • Manage configurations, problems, incidents, IT service continuity and supply
  • Contribute to effort to evaluate, recommend, integrate and coordinate enhancements to applications
  • Review system configurations and ensure that the needed configuration elements are made available on site for installation
  • Lead effort to provide support to all applications in production environment
  • Supervise the planning and monitoring of event, fault and performance management
  • Perform routine application analysis, and evaluation on resource requirements necessary to maintain and/or expand service levels
  • Ensure all application issues are resolved and documented
  • Fulfil service requests and perform routine maintenance and support activities
  • Provide leadership and technical guidance to reports
  • Serve as a member of the IT Services and Supplier Relationship Committee


  • Minimum of a First Degree or its equivalent in a IT related discipline
  • Master’s or a recognized professional certification will be an added advantage


  • 7+ years of experience in systems support/ administration
  • 4+ years of management experience

Application Closing Date
5th November, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online


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