Team Lead, Middleware Management at United Bank for Africa Plc (UBA)

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    United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

    We are recruiting to fill the position below:

    Job Title: Team Lead, Middleware Management

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    • To provide technical support for IBM-ACE, installation, configuration, testing and supporting Issue resolution activities related to the design and functionality of IBM-ACE.) 
    • Monitor the IBM-ACE environment to ensure high availability and 100% uptime. 
    • Vendor Management – Ensure fluid engagements with all 3rd party support providers (Vendors) to increase content on the platform and ensure they are stable. 
    • Team Management- should have experience in quality team-building skills, positive attitude, be detail-oriented, self-motivated and be a good team player. 

    Responsibilities

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    • Check logs/email escalations and ensure all issues raised are closed within the SLA, i.e.  issue resolution, enquiries, complaints and re-routing to responsible units where applicable  
    • Routine housekeeping – Backup of logs periodically (daily, weekly etc.), Clean up space on the servers etc. 
    • Update Platform Checklist that contains all specific activities on the platform on said dates. 
    • Ensure deployments are correctly done and completed promptly. 
    • Ensure the 100% platform availability at all times 
    • Proactive monitoring of all services, execution groups and Brokers on the IBM-ACE Servers.
    • Ensure all Services on the platform are optimised and functioning as designed. 
    • Track Project Management deliverables to ensure all milestones are delivered and the project remains on track.
    • Manage all deployments/changes through the Bank’s approved Change Process.

    • Ensure that vendor-related projects are monitored strictly to meet set deadlines  
    • Engage stakeholders to understand requirements when developing solutions for the various units. 
    • Monitor fraud prevention solutions across all applications deployed on the middleware applications.
    • Weekly achievements report
    • Weekly Review and reporting of projects and issues.
    • Group Digital Banking Monthly Performance Report 
    • Review daily transaction Performance reports identifying reasons for failures and ways to avoid them
    • Provide AD HOC reports when required
    • Ensure all Team related issues (Health, resources etc.) are ok and escalate immediately where required
    • Ensure strict compliance by the team to all laid out rules and guidelines
    • Oversee general activities of the team – weekday/weekend schedules, Leave management, etc.)
    • Obtain all necessary approvals required for the team’s optimal performance (Personal and Official)

    Qualifications

    • Bachelor’s Degree in Computer Science / Engineering, Systems Engineering
    • A second degree in any of these disciplines, an MBA and/or technical certifications will enhance performance, though not essential.
    • Minimum of 7 years’ experience in the banking sector or any related technology field.

    Candidate’s Profile:

    • Our ideal candidate must have extensive and strong knowledge of applications built on Linux, Unix, AIX and IBM-App Connect Enterprise (ACE) environment.
    • A talented and forward-thinking individual who is solution-driven should have extensive experience troubleshooting, monitoring, administration of the IBM-ACE etc., and ensures 100% uptime.
    • The prospective candidate must be able to support and manage projects on the IBM-ACE and related applications.
    • S/he must be a solution-driven individual should be comfortable with day-to-day IBM-ACE Management activities and thrive with tight deadlines and changing needs. Experience in banking will be an added advantage.

    Knowledge & Skills Required:

    • Strong UNIX/Linux operating system administration. 
    • Collaborative skills: Ability to work with cross-functional teams 
    • Organizational skills: Ability to multi-task, effectively prioritise work and adapt during pressured situations. 
    • Problem-solving skills: must be naturally curious and creative individuals with a drive to proffer solutions to problems, as well as with a passion for innovation 
    • Firm Grasp of Structured Query Language (SQL) 
    • Customer experience and issue resolution 
    • Excellent leadership skills 
    • Interpersonal relationship management 
    • Proactive and able to work smart on own initiative 
    • Hands-on experience working in an applications production support/application development environment. 
    • Project coordination skills, including organising, prioritising and tracking all project phases. 
    • Trend monitoring for transactions performed on major applications hosted on the IBM-ACE platform.

    What We Expect From You:

    • High degree of professional ethics, integrity and responsibility.
    • Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
    • Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
    • High sense of confidentiality and discreteness.

    What You Should Expect From Us:

    • Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
    • Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
    • Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

    Application Closing Date
    31st May, 2022.

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    Method of Application
    Interested and qualified candidates should:
    Click here to apply online

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