Team Lead, POS Services at United Bank for Africa Plc (UBA)

Team Lead, POS Services at United Bank for Africa Plc (UBA)
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United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Team Lead, POS Services
Location: Nigeria
Job Type: Permanent

Job Objective(s)

  • To manage the bank’s merchant acquiring businesses from a product perspective and drive business activities.


  • The POS Services shall be responsible for managing the merchant acquiring business from a product perspective.
  • Design, develop and roll-out of additional and innovative features that would help the bank to attract and retain its growing merchant base.
  • Drive the performance of the products under target metrics, customer growth, adoption rate, cost optimisation, fraud management, income generation etc.
  • Facilitate engagement with industry payment partners and stakeholders, assessing market risks, evaluating fresh opportunities, and converting them to value benefits for the bank.
  • Provide weekly/ Monthly business intelligence report on merchant’s behavioural pattern.
  • Provide daily business direction and monitor POS transactions on Terminal Management.
  • Generate active, inactive, potential merchants across the bank network and advice the relevant parties and follow up.
  • Collate market intelligence on new/existing product features, technology, and competition to drive product capability improvements and guide the sales team on opportunity pools and product campaigns for first mover advantages.
  • Collate feedback from the sales teams to develop new products and product features to dominate the market.
  • Standardize proposals, pricing, vendor acquisition, performance reporting etc. framework and share with the SBG
  • Follow new merchant services banking technologies and translate them to new business opportunities.
  • Manage merchant service products profitability by optimizing subscription and usage (maximize transaction throughput and pricing)
  • Monitor and report performance of deployed POS products for all SBGs and optimize their usage.
  • Support sales effort involving multiple countries down to branch level to drive merchant service channel subscription and usage.
  • Manage alliances with vendors to drive market penetration, product improvement and innovation at minimal cost
  • Support growth and productivity initiatives of the SBGs.
  • Train and provide knowledge and sales tools for e-Sales teams and marketing/relationship managers.
  • Drive public awareness on merchant service products, internal and external.
  • Organize customer forums and leverage conferences to grow UBA share of mind.
  • Ensure compliance with Central Banks guidelines, ISO guidelines and documentation·
  • Address all Audit and control identified exceptions.
  • Monitor and report POS activity to aid some business decisions and intervention as required.
  • Monitor, track and capture service downtime and escalate when necessary projects are delivered on time.
  • The POS Services shall be responsible for managing the merchant acquiring business from a product perspective.


  • A First Degree in any field.
  • A Minimum of 5 years of related experience.

Candidate’s Profile:

  • Our ideal candidate must have extensive knowledge of managing POS businesses as well as managing stakeholders across all touch points.
  • A proactive business manager who shall be responsible for aggressively driving the performance of the products under target metrics, customer growth, adoption rate, cost optimisation, fraud management and income generation.
  • S/he must be solution-driven, understands stakeholder management and has a pleasant personality.

Knowledge & Skills Required:

  • Digital banking services operations
  • Analytics & Data management tool
  • POS terminal management system (optional)
  • Close attention to detail
  • Impressive Interpersonal Skills
  • Adequate technical ability
  • Organized and able to work to tight deadline
  • Banking Operations and procedures

Job Requirements

  • Proactive, Marketing, Stakeholder Management, Ability To Work Under Pressure, Business Intelligence, Attention To Detail, Interpersonal Skill, Data Management, Scala, Compliance, Banking, Technical Ability, Sales Tools, Excel, Documentation, Interpersonal Skills, Work Independently

What We Expect From You:

  • High degree of professional ethics, integrity and responsibility.
  • Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
  • Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
  • High sense of confidentiality and discreteness.

What You Should Expect From Us:

  • Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
  • Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
  • Here in UBA, our employees are our greatest assets, so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

Application Closing Date
16th August, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online


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