Team Member, Channel Switching Services at United Bank for Africa Plc (UBA)

Team Member, Channel Switching Services at United Bank for Africa Plc (UBA)
Apply for Jobs in Port Harcourt & South South States
Apply for Jobs in Abuja & Middle Belt States
Apply for Jobs in Lagos & Western States

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Team Member, Channel Switching Services
Location: Nigeria
Job Type: Permanent

Job Description

  • Our ideal candidate must have experience troubleshooting, monitoring, maintenance, and administration of ACI Postilion (Front End Processor) Switch as well as ensure 100% uptime.
  • Must be knowledgeable in the card business, e-channel, and payment technologies, and have the ability to analyze card performance reports and monitor transaction patterns to ensure optimal transaction processing.
  • Resolve and manage projects on the various card platforms and solutions.

Job Objective(s)

  • To manage the bank’s card related applications and ensure 100% uptime.
  • Proactive routine maintenance of application servers (FEP/CRM/TAMs/BDLite/Kimono).


  • Implement short- and long-term strategic plans to ensure system capacity meets existing and future business requirements.
  • Assist in installing, testing, and debugging documenting applications using appropriate tools.
  • Daily systems check to be carried out and documented.
  • Drive compliance with agreed service level agreements with business units and external service providers.
  • Holding quarterly meetings with application vendors to review performance and identify areas of improvement.
  • Liaise with systems experts/OEMs on Hardware and Software that affect their platforms and its availability.
  • Document and maintain operational policies, procedures, and associated training plans for team members.
  • Maintain zero level of escalation of issues by promptly addressing challenges either identified or brought to your attention by stakeholders cum team.
  • Daily backup of all channels must be ensured and also demonstrate and show proof of data restore capability.
  • Liaise with GPVM to coordinate the negotiation with vendors, outsourcers, and contractors to secure- Banking specific products and services.
  • Track Project Management deliverables to ensure all milestones are delivered and the project remains on track.
  • Ensure timely development and deployment of innovative solutions for the unit.
  • Ensure that vendor related projects are monitored strictly to meet set deadlines.
  • Engage stakeholders to understand requirements when developing solutions for the various units.
  • Identify areas of improvement bothering on products, applications, and services within the team’s support.
  • Income and revenue tracking.
  • Monitor fraud prevention solutions across all collections and remittance platforms.
  • Ensure all income is configured properly at set-up and captured for all Collections and remittance products.
  • Analysis of card performance report to study and monitor transaction patterns to ensure optimal transaction processing.
  • Provide Performance reporting and analytics (Count. Volume and Revenue).
  • Analyse and interpret customer behaviours and patterns to increase retention.
  • Daily/weekly regional switch transaction report to monitor the acceptable level of transaction declines. (Functional – 15% & Technical – 5%).
  • Weekly review and reporting of projects, Issues and collection mandates.
  • Group Digital Banking Monthly Card Performance Report.
  • Group Digital Banking Monthly Transaction Processing Report.
  • Review daily transaction status reports identifying reasons for failures and ways to avoid them.
  • Provide AD HOC reports when required.


  • A Bachelor’s Degree in an IT-related field.
  • A minimum of 3 years of related work experience.

Knowledge & Skills Required:

  • Payments industry trends
  • Card business and innovation
  • Project coordination skills, including organizing, prioritizing and tracking all phases of a project.
  • Trend monitoring for transactions performed on the various card platforms & solutions
  • E-Channel/Payment technologies
  • Relational Database management
  • Relationship Management
  • Interpersonal skills
  • Strong Oral and Written Communication
  • Results orientation
  • Stakeholder Management
  • Technology Innovation.

What We Expect From You:

  • High degree of professional ethics, integrity, and responsibility.
  • Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
  • Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
  • High sense of confidentiality and discreteness.

What You Should Expect From Us:

  • Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
  • Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
  • Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

Application Closing Date
31st August, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online


Please enter your comment!
Please enter your name here