Team Member, LEO Support Services at United Bank for Africa Plc (UBA)

Team Member, LEO Support Services at United Bank for Africa Plc (UBA)
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United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Team Member, LEO Support Services
Location: Nigeria
Job Type: Permanent

Job Objective(s)

  • To manage the bank’s AI digital platforms and ensure 100% uptime.


  • Ensure high availability of Leo platform.
  • Optimize performance tuning and testing of Leo.
  • Carry out application/infrastructure releases and configuration change.
  • Automation of application monitoring.
  • Benchmark applications performance with industry standards.
  • Ensure all Leo platforms are working optimally.
  • Ensures issues logged on GRP are closed promptly.
  • Follow new virtual banking technologies and translate them into new business opportunities.
  • Provide the first line of support to internal and external customers (Bank-wide) in issue resolution.
  • Ensure assessment of technology partner in alignment with company policy and standards.
  • Ensure all MOU and service level agreement is properly and frequently review.
  • Vendor Payment is executed when due.
  • Vendor performance evaluation.


  • A Bachelor’s Degree in any field.
  • Minimum of 3 years of related experience.

Candidate’s Profile:

  • Our ideal candidate must have experience in troubleshooting, monitoring, maintenance, and administration of digital banking platforms as well as ensure 100% uptime. Has good working knowledge of SQL, application support in Linux environment and Postgres DB. A personable team member, solution drive and highly innovative.

Job Requirements:

  • Proactive, Business Analysis, Service Orientation, Networking, Relationship Building, Ability To Work Under Pressure, Product Development, Customer Service, Product Management, Networking Skill, Perl, Banking, Agile, Organization Skill, Linux, Excel, Sql, Performance Tuning, Postgres, Work Independently

Knowledge & Skills Required:

  • Good working knowledge of SQL
  • Good technical knowledge of corporate products
  • Digital Product Management
  • Ability to analyze clients’ needs and other value-adding services.
  • Strong planning and organization skills
  • Ability to develop and promote team spirit
  • Customer service orientation
  • Ability to think strategically and holistically and to appreciate the interrelationship and interdependence of issues
  • Strong relationship-building and networking skills
  • Ability to develop and promote team spirit
  • Good accounting skill
  • Agile Product development
  • Technology Savvy
  • Business Analysis

What We Expect From You:

  • High degree of professional ethics, integrity, and responsibility.
  • Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
  • Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
  • High sense of confidentiality and discreteness.

What You Should Expect From Us:

  • Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
  • Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
  • Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

Application Closing Date
15th August, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online


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