User Operations Specialist at Paystack Nigeria – Remote

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Paystack is a technology company solving payments problems for ambitious businesses. Paystack’s mission is to help merchants in Africa get paid by anyone, anywhere in the world. Over 9,000 of some of the best businesses in Nigeria use Paystack’s modern payments gateway, including MTN, Taxify, Domino’s Pizza, Smile Communications, Opera, God is Good Motors, Axa Mansard Insurance, and many others.

We are recruiting to fill the position below:

Job Title: User Operations Specialist (French-speaking)

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Location: Remote

About Role

  • As a User Operations Specialist at Paystack, you’ll be a member of the Growth team, which means that you’ll be part of a team that strives to empower thousands of business owners in Africa with both the knowledge and the courage they need to bring their ideas to life. If that feeling were a sound, it would sound like this.
  • We’re looking for articulate people who’re curious, empathetic, and kind, and who’re looking to grow their career at a fast-growing tech startup that cares deeply about personal and professional development.
  • You’ll work side by side with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.
  • Our team is small but highly accomplished, so your voice will be heard and your ideas will make meaningful contributions to the business.
  • Paystack is one of the largest payments companies in Nigeria, with presence in Ghana, South Africa, Cote d’Ivoire and more countries coming soon.
  • So as a member of the team, you’ll engage with literally thousands of businesses, learning a lot about different business models and industries, and about how money moves within the countries we operate and across the continent.
  • This is a remote-friendly, full-time role, reporting directly to the Customer Success Manager for User Operations (Engagements). The successful candidate will ideally be physically located within the GMT -3 to GMT +3 timezones. If you’re based outside Nigeria, the role will require occasional travel to Lagos, Nigeria at least four times a year, when it’s safer to travel.

We’ll trust you to

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  • Solve problems for Paystack merchants and our merchants’ customers via email, phone, live chat, social media, and in person
  • Process routine merchant requests such as business activation requests.
  • Work with assigned Product Teams to deeply understand and improve some aspect of Paystack’s suite of products
  • Update the self-serve Help Desk knowledge base so that merchant’s can get answers quickly
  • Escalate transaction issues to and liaise with external partners such as banks for resolution
  • Support Key Account Managers to meet the needs of our largest merchants
  • Highlight ideas on how to improve the product and better serve businesses and their customers
  • Represent Paystack at self-hosted and external events

You’ll thrive as a User Operations Specialist if you

  • Are an excellent writer and speaker of English, able to take complex ideas and explain them in plain, compelling language
  • Are an excellent writer and speaker of French, able to take complex ideas and explain them in plain, compelling language
  • Have an endless capacity for patience and calm, even when everyone around you is freaking out
  • Embody the principle of servant leadership: you have genuine empathy for business owners, and you’re happy to go the extra mile to help them succeed
  • Appreciate the importance of following up: either with members of the Paystack team on behalf of customers, or following up with customers to assure them that their issue is being worked on
  • Are interested in learning all you can about how to provide world-class customer support
  • Love to do the work to solve complex issues when the answers are not readily available

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Application Instructions (Read carefully)

  • Click the Apply Now button to go to the application form, and answer the application question.
  • In your cover letter, please take care to explain how your professional and personal experiences have set you up to thrive in this role. This is important. We find that while unsuccessful applicants tend to simply summarize their CV, successful applicants are able to clearly articulate how their background makes them uniquely suited for this role.

Note

  • Paystack is an equal opportunity employer and prohibits discrimination and harassment of any kind. We’re committed to providing employees with a work environment that is progressive and open-minded.
  • Our employment philosophy is to hire the best people and empower them to do the best work of their lives.
  • Employment decisions are based on business needs and individual merit without regard to race, color, religion, ethnicity, sexual orientation, nationality, marital status, gender or age. 

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